Contacting Caravan Club seems impossible

charlie25
charlie25 Forum Participant Posts: 100
First Comment
edited June 2020 in Club Products & Services #1

I have tried three times today to contact by phone and on hold at least twenty minutes to no avail.

I just would like to know The cost of my caravan insurance this year.

on my profile there is no policy for this year and yet they expect you to renew by pressing the green button. The club could at least give you the information before asking you to consent to the policy.

 

Comments

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
    1000 Comments
    edited June 2020 #2

    Insurance renewal isn't done on the club site ( never seen it ) but like all insurance you should recieve a renewal notice by post with the price on and usually from the insurance company some 30 days before renewal date. When i was insured through the club it wasn't on my profile page.

    There again I could be wrong. sealed 

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited June 2020 #3

    You may be a little wrong. I no longer have insurance with the CMC but, when I did it appeared on my profile and I seem to recall that it had a link to renew.

  • JillwithaJay
    JillwithaJay Club Member Posts: 2,484 ✭✭✭✭
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    edited June 2020 #4

    If you can't make contact by telephone, consider sending an email.

  • SteveL
    SteveL Club Member Posts: 12,300 ✭✭✭
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    edited June 2020 #5

    When we had our caravan insured by the club, (18 months ago)  we also recieved all the renewal documents by post about a month before. Once we renewed I believe they were available on my profile. Although we also recieved  a hard copy.

    l then renewed by phoning. I've no idea if I could have done it online.

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited June 2020 #6

    'My Profile' top of the page, not the Forum 'my profile', then look for 'My Cover'

    Click on 'Renew' (if its due), it gives you the details but you can just back out if you want.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited June 2020 #7

    Our caravan is insured with the club ,it gives all the info in "My Profile" and a hardcopy with renewal details comes via the post, Renewal can also be done via My profile

  • MikeyA
    MikeyA Forum Participant Posts: 1,072
    1000 Comments
    edited June 2020 #8

    charlie25,   Why not be proactive and check out the cost of other providers whilst you are waiting for the CAMC quote.

  • charlie25
    charlie25 Forum Participant Posts: 100
    First Comment
    edited June 2020 #9

    Well, finally got through to the Caravan Club by telephone and only on hold twenty minutes. Spoke to a lady who was working from home answering phone calls and e mails. She was able to give me the cost of renewal for my caravan insurance and promised to e mail me a copy of the policy. I am still waiting for the e mail and a copy in the post, which apparently I should have received four weeks before renewal. I have compared various quotes from other companies and the Caravan Club is the most expensive. So I will wait and see the policy first before making my decision which company to insure with.

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
    1000 Comments
    edited June 2020 #10

    don't forget that the club 'covers' the risk themselves ..... it's insurance by another name. 

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited June 2020 #11

    That is P poor

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited June 2020 #12

    On a Saturday? waiting for an email? probably monday i would think.  why did you wait so long  to make contact if your renewalis imminent? undecided

    all our info is in my profile cool

  • charlie25
    charlie25 Forum Participant Posts: 100
    First Comment
    edited June 2020 #13

    My renewal is in three weeks, so still plenty of time. I just expect a response to my query and details are not yet in my profile.surprised

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited June 2020 #14

    That is unusual ,unless with so many staff at home rather than at HO things are running late 

  • GTP
    GTP Club Member Posts: 535 ✭
    500 Comments 100 Likes
    edited June 2020 #15

    Ditto...1) It is not Insurance but 'Cover'..done in house. Claims are at discretion of club exec.... 2) At least £100 above other quotes, like for like.

    Keep well clear !!

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