Coronavirus and Warranty issues

jemball
jemball Forum Participant Posts: 9
edited March 2020 in Caravans #1

With increasing concerns about Coronavirus and the likely need to self isolate I'm wondering if manufacturers will apply any flexibility with any future warranty issues if owners were unable to get their caravan/motorhome serviced annually as they normally would do?

Comments

  • Unknown
    Unknown Forum Participant
    edited March 2020 #2
    The user and all related content has been Deleted User
  • KeithL
    KeithL Forum Participant Posts: 114
    edited March 2020 #3

    The way caravan manufacturers work in respect of warranties? I think you can be almost certain they will simply add it to their extensive list of reasons to reject warranty claims.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited March 2020 #4

    I sent an Email to Bailey Caravans last week on just this subject , as I had a service booked on the 15 th April, and as we are well in the vunerable ages group, asked for their comments, no reply as yetundecided

  • JohnM20
    JohnM20 Forum Participant Posts: 1,416
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    edited March 2020 #5

    In a similar vein, my car is due for its MOT a week today. If I don’t take it to be tested it will be illegal within days. I wonder how lenient Mr Plod is gong to be?

  • marchie1053
    marchie1053 Forum Participant Posts: 584
    edited March 2020 #6

    Make a SORN Declaration? Have you got a MOT Appointment? If you have and are traveling to the Test, then you are OK. And since the MOT is a legal requirement, the journey cannot be other than essential.

    Steve

  • jemball
    jemball Forum Participant Posts: 9
    edited March 2020 #7

    After my post this morning I sent an email to Swift posing the same question. No reply yet but should I get one I'll post an update.

  • moulesy
    moulesy Forum Participant Posts: 9,402 ✭✭✭✭✭
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    edited March 2020 #8

    Mine is due and booked in for a service and MOT on Thursday. I'm going to risk the 6 miles trip there and back! smile

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited March 2020 #9

    The traffic copper next door said they don't bother until more than about a couple of weeks  ..... I genuinely missed one of my cars MOT for about 10 months embarassed obviously ANPR don't work very well. 🤔

  • jemball
    jemball Forum Participant Posts: 9
    edited March 2020 #10

    Received the following response from Swift to my post added yesterday -

    "Due to the current situation we are advising customers that we are allowing leeway when it comes to having your habitation servicing done. We are advising customers not to panic and to get the servicing done when you can."

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited March 2020 #11

    Depends on where the camera's are , you cannot enter or leave here without  passing an an anpr camera,surprised

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
    1000 Comments
    edited March 2020 #12

    Obviously but the car travelled to work & from 3 or 4 times week doing 50 miles a day, some motorway, some not. A few years back there was a mix up re insurance & reg number on SWMBO's car which technically meant the car wasn't insured, it travelled the length & breadth of the country without problem. 

    But the original question was re MOT which I think Plod would be a little understanding on for a week or so.

  • SteveTR
    SteveTR Forum Participant Posts: 5
    edited March 2020 #13

    Have just sent query to coachman, will update as/when I receive a reply. (The storage my caravan is in has gone into lockdown... can't take out or have visiting service)

     

    With regards to car MOTs ... garages still open doing MOTs .. did the wife's this morning.

  • Extugger
    Extugger Forum Participant Posts: 1,293
    1000 Comments
    edited March 2020 #14

    Adria have posted online they are giving 3 months grace, either side of the warranty registration date. 

  • marchie1053
    marchie1053 Forum Participant Posts: 584
    edited March 2020 #15

    Did the garage award your wife an MOT Certificate? I'm interested because it is my wife's 65th birthday today and I'm wondering if I can have her MOT done at the same time as her other medical tests ... sealed

    Steve

  • Tigi
    Tigi Forum Participant Posts: 1,038
    500 Comments
    edited March 2020 #16

    Swift have a post on Swift Talk which essentially says there won`t be a problem with the issue if its down to the virus.

  • Bakers2
    Bakers2 Forum Participant Posts: 8,195 ✭✭✭
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    edited March 2020 #17

    Oh you cheeky devil 😱😂.

    Many happy returns to her - dont mention her state pension 🤔😤😢

  • ATDel
    ATDel Forum Participant Posts: 335
    edited March 2020 #18

    Elddis have on their website 

    We are currently hearing from lots of our Customers who are due their Annual Service and concerned about what to do during the Coronavirus restrictions.

    Please do not worry.

    We understand that the restrictions currently in place will affect your ability to present your vehicle for a pre-booked annual habitation service.

    During this period, we will not penalise our Customers for a late service, provided that the service is carried out as soon as possible once the situation is resolved.

    In the meantime, we want you and your family to stay safe and look forward to future motorhome and caravan adventures.

    Erwin Hymer Group UK Ltd

     

  • marchie1053
    marchie1053 Forum Participant Posts: 584
    edited March 2020 #19

    State Pension is a sore point. Elaine doesn't get hers until next year, whereas I, thanks to the sterling efforts of my parents, squeezed into the 'Starts at age 65' by a few months sealed

    Steve

  • Bakers2
    Bakers2 Forum Participant Posts: 8,195 ✭✭✭
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    edited March 2020 #20

    Don't start me on it 😢😤😤🤐

    Got my own back on the government and decided not to pay them any tax by giving up work as we'd planned before retirement ages changed., OH never got caught in the change. So glad I did we had a couple of good years touring before OH health took a turn.

  • sorento
    sorento Forum Participant Posts: 27
    edited March 2020 #21

    Knuas tabbert say nothing to worry about ,service interval extended six month also includes leak tests.

                         Pete

  • SteveTR
    SteveTR Forum Participant Posts: 5
    edited August 2020 #22

    I never got a response from coachman, but fortunately got the caravan serviced within the window (just)

  • SeasideBill
    SeasideBill Forum Participant Posts: 2,112
    1000 Comments
    edited August 2020 #23

    Sounds like poor service from Coachman, deserves to be remembered when considering any future purchase? I had a similar issue with Weinsberg (MH not caravan) and received a prompt response from German HQ confirming due date for all warranty checks would be extended. Hoping to get similar service from Fiat for a just-out-of-warranty problem.

  • davetommo
    davetommo Forum Participant Posts: 1,430
    edited August 2020 #24

    In my time of owning coachman caravans I have found their afresales a disgrace, as for replies from e mails they only answer when the want which is next to never.

    As for poor service I have found that there are lots using the excuse of corona virus as an excuse for poor service.

  • longtermpuller
    longtermpuller Forum Participant Posts: 17
    edited August 2020 #25

    My swift caravan was booked in for is first service and 6 small warranty issues in April, this got cancelled and rebooked for early August, all warranty work completed no problems, so swift seem to be extending the warranty period.

    best to keep in touch with your dealer, 

  • kenexton
    kenexton Forum Participant Posts: 306
    edited August 2020 #26

    Our Autosleeper was due a  first service in March but my recovery from cancer surgery/Chemo and no driving on medical grounds for six weeks  then merged into Lockdown etcetera  and it finally got serviced in July.Not a lot that anybody could do about it in the circumstances.

    Autosleeper and my dealer were fine about it all but I will still need to present the MH for service in March 2021 in order to keep within the Warranty conditions.Never mind,a few quid spent on a premature service is not really an issue when compared to the "grand scheme of things".

    Waking up still in one piece after six hours of surgery kind of put it all into perspective.

  • DSB
    DSB Club Member Posts: 5,669 ✭✭✭
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    edited August 2020 #27

    I thought most manufacturers were extending the leeway for servicing because of the Covid restrictions.  Fortunately, we had ours done within the original time framework, but the servicing department at our dealers have extended working hours in order to catch up with the backlog of servicing.

    David

  • Plumbermalc
    Plumbermalc Forum Participant Posts: 3
    edited November 2020 #28

    Can anybody help with a problem I have?

    bought a £700 air awning from leisure outlet in April and then we went into lock down. Due to my partner working for nhs in respiratory we couldn’t get away until August. New awning leaked so complained and they agreed to pick up on 19th of October and outdoor revolution have confirmed awning is faulty but leisure outlet refuse to give me a refund as it’s over 6 months old 😡

    anybody got any suggestions?

    malc

    Moderator Edit:

    This isn't a caravan issue so it's in the wrong place.  Can you repost in the Parts and Accessories Section please.

    Thank You.

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