1 night booking
Comments
-
Good post, David - says it all (and much more eloquently than I would have done!
)The acid test, of course, is whether all these "serial complainers, sorry, commentators" would be in any way more likely to use club sites if the club did what they are requesting - and I think the answer to that is pretty obvious!
0 -
+1 David
0 -
Indeed. The Club considers the needs of the many, rather than the draconian wishes of the few,
4 -
Well looking at your particular use of club sites, if you look at all the camping and glamping pods, the 'static' Airstreams and the holiday accommodation at some club sites, perhaps many non caravan owners do use them more than you.
1 -
The system is too open to abuse, making it known that those that do abuse it even outside of the 72 hours would be another measure of tightening up without indroducing deposits. To say it is not neccessary surely only invites abuse.
As Bb said up thread it it is not that difficult to do.
peedee
0 -
It’s not possible to abuse it outside of 72 hours, PD. There are no rules governing that time. Within 72 hours is the period when abuse can occur and is subsequently dealt with.
The whole point is that we have the welcome freedom of cancelling/amending prior to the 72 hour deadline and most of us appreciate that arrangement.
0 -
There is nothing to abuse PD, cancelling giving than more than 72 hours notice is in the rules. People can cancel in that period, just live with it.
Also open to abuse and actually abusing that rule is two vastly different things.
If you can't live with those rules then you have a number of obvious options, get the club to change or don't join then find a campsite where your preferences can be fully met and you can be happy.
Use that site with metering that you like and pay the £30 non refundable deposit, I mean meters and no abuse, two wins for you, Might be a better idea than getting the club to change for your preferences? The vast majority appear happy or realise those are the rules and they abide by them?
As you are lobbying for a change and unhappy with the current rules I am just wondering when you have been personally inconvenienced by the 72 cancellation rule?
0 -
Beyond understanding the current booking and cancellation policy, and taking advantage of the ways one can find out what pitches are available, I personally don’t feel that I need to know any more.
If I was visiting a single site on a regular basis, and regularly came across lots of apparently empty pitches, but the website saying fully booked, then yes, if it became a problem suddenly to get a pitch, then I might want to know if there is an underlying issue. But it’s a phenomenon I have yet to encounter.
Members who have been around a while, and regularly use Club Sites, will probably be fairly familiar with at a glance usage patterns. For example, I know that to get a pitch at YRP for a certain date, I am going to have to be organised and looking well ahead. That then only runs the risk of something outside my control, affecting my booking. Conversely, I know that I can roll into Nunnykirk even during the school holidays and still have a lengthy stay and have a choice of pitches!
New members, and maybe those returning to Club Site stays after a long period away, will have to (re) familiarise themselves to be able to assess the situation likewise. Anything close to a town, with full facilities, is going to be busy, probably even in the cold months. That’s how touring has changed these last few years.
0 -
"BB, DK, I think you are both right. There has to be a point to gathering data, with defined reasons, be it to check a policy, create a policy, implement change. It will require staff hours at different levels, and it needs to be a meaningful exercise for everyone, including in this instance, the Membership. None of us on here know the full aims and objectives of different sections of the Club, Club Site usage being just one aspect."
TDA, and you're right too.....
of course good information helps managers to manage....as you say, its not always collecting the same information on the same set of parameters...much 'what if' scenarios can be trialled by using similar data but in different ways.
i imagine the sites team regularly running a 'what if we moved the timing of toilet cleaning', or (heaven forbid) contracted it out or....or...
understanding your customers' habits intimately is consumer gold, hence the proliferation of loyalty cards.
the club doesnt have these but it still collects much info on all of us every time we make, change or cancel a booking or a ferry or an overseas site or...
it just depends on which folk at HQ are interested in digging into it.
0 -
I would agree up to a point TW. I doubt it happens much, but someone who repeatedly cancelled at 80 hours would to me be abusing the system, wether it is within the rules or not.
I like the system the CC uses and hope it continues. This year for the first time, as we are moving on frequently, we have booked as many C&CC and private sites as CAMC. I think we are up to £200 in deposits that we could loose.
Long may the ability to book 1 night in advance and to cancel without financial loss continue.😀
2 -
It’s the moral dilemma, Steve. To do as you describe is not a good thing but I can’t see how it can be labelled as abuse of the system when the system allows it.
I understand your point, though, and agree entirely with your other comments.
1 -
I think the Club is a bit of an anomaly in the business world. It has to be business like to maintain income, generate profits, pay its staff. But it’s still rather quaint and dare I say more caring of its Members/Customer base than most businesses in this day and age. Not always, but generally speaking. It’s difficult sometimes to reconcile the two as presented to the Membership, especially when one considers how diverse and knowledgeable that customer base actually is. Most aspects have become more business these last twenty years or so, lots of changes, many more products, highly paid professionals managing all the income and expenditure, more work contracted out. But it still has a homely, friendly feel about it, and for many that remains attractive. I am thinking primarily around the Club Sites here, as I have little experience of other aspects outside of them and the CL network.
3 -
+1 Good post
0 -
I refer you to my earlier post. How can something be abused when it is allowed within the rules?
What are you hoping to achieve, PD?
4 -
But they do monitor the periods of high usage, hence the reason for the 72hr cut off ,,at other periods as has been posted before, there is still the capacity of touring without booking at most sites, ,so why waste resouses monitoring cancellations
0 -
monitor all such potential areas of abuse.
what? why? ALL?
They are not meant or paid to police us in potential breakage of rules are they? how far do you want the club to go to monitor all potential areas of abuse, where will it end? Are you at a loose end today PD? (you often accuse others of being so)
Why waste club money on such things as potential abuse? All the club has to do is to monitor an breaking of current rules.
So how does the 72 hour rule affect you then that you want to have it changed so much?
4 -
I have commitments that mean I have to juggle work times, caring duty, children. This means that I do not have a forward view of 12 months, in fact I am luck to get a few months notice.
Given my circumstances of arranging alternative care and getting time off work we usually book a week (or more) on one site. Given I have arranged the care and got time off work then it is a risk for me to wait and see if a suitable site is available as if it wasnt then I would struggle to get away. As my leisure time is exceptionally valuable to me I am not prepared to take this risk.
So as I see it I have two options:
1. I do what I do now which is not to use the club sites as every time I try to book a week a few months in advance the weekends are fully booked.
2. I book every probable week that I need in the next 12 months and cancel closer to the dates.
Now imagine that every member takes option 2 then all weekends on all decent sites are booked at the point of release. Its an arms race to selfish indulgence, totally within the rules but ethically questionable.
(As a side note I find it incredible that the top tip from many is to avoid the booking site and phone the wardens. This is the problem in a nutshell, a not fit for purpose booking system).
Why was my original post redacted, it was factual and stated a method that is fully within the rules of the club, if it is not acceptable to have on the forum then the booking rules are not right!
0 -
You replied to me regarding what I posted about PD's post about him wanting the club to monitor all potential abuses of the current rules and additionally asked him how the 72 hour rule affects him?
I really don't see what point you are trying to make in relation to that in your quoted post above? You're taking about not being able to book club sites because of weekenders? That is a whole different question to the 72 hour rule.
I really can't see how changing the time limit will help you, weekends are simply a popular time, be it 72 hours or whatever.
I have no idea why your post was 'redacted' it is no good asking me or anyone on here. If you want to question a mod's decision you have to write in to the club.
1 -
I cannot understand that if you are "lucky"to get a "few months notice" it is still dificult to get a weeks pitch on most club sites , I have been though a lot of sites within 150 miles of your area , and apart from the few known sites that attract a lot of working members , they have all got available pitches for weeks even in July into Sep , ,,where do you think you want to go, that shows all the weekends full?
0
