1 night booking
Hi,
Just joined the club as we have just bought our first motorhome. Why is near on impossible to book for 1 night at a weekend. It seems I can book for 2 nights but when trying to book for 1 night there seems to be no availability. This is really frustrating.
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Are you putting both arrival date and departure date into the system? T
David
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If you can book for 2 nights, then you can book for just 1 of those 2 nights. There are no restrictions with this club - Caravan and Motorhome Club.
It's the Camping & Caravanning Club which has restrictions on 1 night bookings at weekends - at some of their sites, I don't think it's on all of them.
From what you describe, it sounds like a C&CC site.
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We've just joined the Club to enable us to use the 1 night booking facility. The C&CC restriction of 2 nights minimum was silly, because we would have to leave Scotland early morning, before Reception opened, and then phone from the M6 and hope that the site had a 1 night vacancy!
So far we have stayed at Wythall, Birmingham and Meopham Fell on our way back from Spain and have been really happy with both the welcome from the Wardens and the standard/layout of the pitches.
Steve
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Hi Glenn1916 and welcome to the Club.
You should be able to book for just one night at our sites. Please feel free to give our contact centre a call on 01342 327 490 as they will be more than happy to help you book a site and to investigate this further.
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Just to let everyone know minimum notice required for any pitch cancellation is currently 72 hours.
We have a policies in place to stop people misusing the system by cancelling last minute. More information here: Cancellations and amendments
I hope this helps.
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We've previously been told by Rowena that there is no monitoring of cancellations prior to the 72 hr cut off because nothing would be gained by it.
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You must be joking, PD. It was a long time ago when IanH used to ask similar questions. You could try searching……😄
Just think about it - suppose they monitored the number of cancellations at, say, 96 hours and it resulted in moving the cut off to 96 hours, you’d then be asking if they monitored cancellations at 120 hours. It would be a pointless exercise.
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Thank you Tinny but it really surprises me if the Club is really not monitoring the number of cancellations - and counting up how many pitches cancelled at 72 hours can subsequently be sold or how many are then left vacant.
By contrast when my wife orders clothes on line from a well known retailer - and sometimes cancels and sends them back - that company certainly knows how many cancellations they are getting and whether those items can subsequently be sold or not. They even know who is regularly cancelling, which sort of clothes are involved, and why it is happening.
If the Club is not not looking into things like that they are not being very curious - or business like.
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I can assure both of you that I did not make it up. As I said, it was a long time ago so it could be that the situation has changed since. Ask Rowena again if it’s something that bothers you. Personally, I’m not concerned about it.
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Yes I remember the question by IanH and the answer by Rowena.
I agree what would be the point, those are the rules (that you can cancel with no penalty outside of 72 hours). Those are the clearly written rules and we all agree to.
Why take time and money to monitor those following rules. It's like asking the police to say how many drivers go under the speed limit.
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and counting up how many pitches cancelled at 72 hours can subsequently be sold or how many are then left vacant.
Firstly you mean before 72 hours? how do you know they don't and the club certainly does this.
Again the club do know why people are cancelling, you are asked
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I can assure both of you that I did not make it up
A lot of the older posts have been Deleted User. Very often all that is left is the OP. A search on IanH produced only an OP.
What about serial cancellers possibly having an effect on business, that is if there are any? There can be no harm in Rowena repeating the answer.
peedee
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What about them? We hear all the time about people snapping up pitches after cancellations so I doubt it’s a problem and if it’s not monitored, no one will know whether it is a problem or not.
As I said, ask Ro again if you're bothered about it.
Incidentally, if you cancel online there’s a drop down box to let you choose your reason. At least there was when I last cancelled.
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I imagine the Club must have done some initial research when they were deciding on the 72 hour cancellation rules? Once they decided that 72 hours was the best option as in most circumstance it gives members enough time to cancel if circumstances for their booking change. If the view is that the 72 hour cancellation rule is working OK why would the Club waste resources sifting through mountains of data up to the point of 72 hours? Where do you start, do you look at every booking from the point it was booked, or perhaps a week before arrival on site? I am sure that if the Club thought there was a problem they would commission the information but only if there was a problem. Having taken advantage of those late cancellations I can't say I have arrived on site to find half the site half empty, in fact I am often surprised how full the site is.
David
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David, to find out the sort of info being discussed above, no one would be 'sifting through mountians of data'.
a simple management report (to paper or screen) would show by week, month, year the number of cancellations by period (within or just outside the 72 hr cut off), by reason, and even highlight any member who has cancelled over a set number of times in any proscribed period....
this sort of management information would be available at the touch of a button, allowing those in the 'sites team' to glean whatever they like from it..trends, number of pitches resold based on date cancelled, etc, etc...
of course any on the ball organisation would have this sort of detail at their fingertips, after all, the (free) cancellation period is a key USP and the club needs to understand if its working for members and the club and this sort of report would be just a part of the analysis provided to managers to keep on top of changing patterns.
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All that presupposes a professional approach to the sale of pitches. Whether "serial cancellers" exist is unknown because CAMC don't monitor it. The absence of such data, even if only used by the management suggests a somewhat cavalier approach to a core aspect of the business.
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same here
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but the club does, wardens on CT have said they produce monthly occupancy rates (sometimes over 100%) and (I assume) regional managers will no doubt compare this to projected occupancy rates. Do you have any reason to think that doesn't happen?
So glad you think the club is on the ball.
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Indeed I really don't know why the club is so successful in attracting people to stay in such large numbers year on year?
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Why does it suggest that? The club has decided the final 72 hours is the crucial time element and they monitor cancellation activity within that window. Why would they want to know anything more? It would be rather like a banker assessing a client's ability to repay a debt when no debt exists.
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