Cancelled Resevation
Comments
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A few years ago we decided to go away on spec.On the Friday night we packed the caravan ready to go. We had no idea where but on the Saturday morning we looked at the availability of what we called local sites. Lo and behold we saw York had a vacancy. We quickly booked and off we went.
On arriving at the site, driving through a big puddle at the entrance, complete with ducks,we went into the office. The staff were amazed to see us. Apparently all bookings had been cancelled owing to the site being on alert due to possible flooding.They were very understanding and let us stay. Fortunately the site didn’t flood and we had a lovely long weekend.
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Thanks Steve; so as a result of the "wrong button" being pressed it is the case that the member then has 1 "mark" against them.
Agree, mistakes happen, but I'd think in the circumstances the CAMC would ensure the correctly worded email was sent out.
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Missed the point? Someone in an office at the caravan club used the wrong 'send to all email' .... hardly the crime of the century. There would still have been a ton of posts here what ever email had been sent out asking what/why/where
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The duration of this somewhat ill-humoured thread is primarily due to a number of posters springing to the defence of CAMC when the shortcomings of the Club's communications have been highlighted. Had CAMC 'got it right' to start with, this thread would not exist. Castigating DD does seem somewhat unfair.
It has, however, highlighted a useful point, that of ensuring your contact information is up to date and appropriate.
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I've just checked our preferred contact option and found that it wasn't visible unless I pressed edit on one of the contact numbers, plus save. This could be made easier to use in a more visible format. However it looks as though the OP was on the receiving end of a CAMC error, which you correctly point out.
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As you say Steve mistakes do happen. However given that it appears that someone has received the same email as they would have done had they cancelled the pitch themselves surely it is not beyond the bounds of good manners to acknowledge that error by sending a second email with the correct information and pointing out that it won't be noted as a member cancellation? I suppose it is possible that it is a bit more complicated than just sending a second email. What we don't know is whether this was an isolated incident or more wide ranging!!!
David
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Just to clarify, the cancellation email is automated and therefore the wording can’t be changed on an ad hoc basis, however this is something that we are looking to change in the future and apologise for any confusion caused. Any late cancellations are overridden so no members have anything negative recorded against their accounts. The reason is also recorded and in this case would be marked as a Club cancellation.
We call members prior to cancellation rather than a blanket email to affected parties in case emails wrongly get identified as spam and end up in junk mail. This way we could ensure as many people as possible knew why their booking had been cancelled. It also gave us the opportunity to amend dates or rebook at an alternative site if that’s what the member preferred. All possible phone numbers were tried and if there was no answer and no facility to leave a message then in those cases an email explaining the situation was sent. Failing that a letter would be posted.
With regards to this discussion, many posts have had to be moderated so we have closed the discussion. A reminder to our Club Together members to please abide by our Community Guidelines as we need to endure the forum is a welcoming and friendly environment.
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, thanks for pointing out the preferred option regarding phone contact, seems I missed that option also so just changed mine from home to mobile.👍
