Safety recall notification
I have received a recall notice for my 2017 swift Challenger regarding a potential issue with the lower front bulkhead, you have to arrange a visit from the Swift engineer and he decides if it has to go back to dealer or the factory in Yorkshire,this is all very well but also worrying as I can not find out what the problem is,any help welcome
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Thanks Cybil666 ,after reading article I had a look at my van and thankfully all seems well, no loose or missing screws from bulkhead angle plates, await engineers visit to hopefully give all clear.
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As mentioned there is a big thread running on Swift Talk but you have to join up to read. Also a thread running on Caravan Talk
People who have recently bought a 2017 Swift Caravan, and if the owner details have not been updated, may not have received a recall letter from swift, so I would phone Swift Customer services with your chassis number and find out if yours is affected
In brief, there is an issue with the bulkhead detaching from the rest of the body on 2017 models
Details from Swift:
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From what I've read on the Swift Talk thread, other years may also have a similar issue (2015, 2016 is mentioned)
Ours is 2013 and all screws are in place, so I wonder if it is Smart construction related?
If you have a Swift in the 2015-2018, I would be checking inside the gas locker asap.
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This problem was detected at our service in April last year. We were told that "the underside is coming away, it's a common problem which will take a couple of hours to fix"!
The service engineer didn't seem unduly worried and it was a couple of months before the work was done. In fact we toured Scotland for a couple of weeks before taking the caravan in.
I would definitely check (if you know what you're looking for as ours wasn't obviously apparent) otherwise mention it at your next service or contact your dealer and ask them to inspect it?
Ours is a 2015 Sprite Major 4 FB (built by Swift), so it had taken 4 years for the fault to develop/be noticed!
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Hi We also have had a Recall Notice for our 2017 4 Berth Swift Ace Globetrotter. We have replied to Swift with Caravan details and location. Now awaiting notification as to when Engineer will visit. Hope we don't have to wait to long.
As the problem is where the Front Bulkhead is coming away or has come away from Caravan Chassis.
I believe this has actually happened to one Caravan owner. Where front of Caravan became detached from Chassis while Caravan was being Towed.
Peter
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I have had a look at my Corniche 20/4 2017. Unfortunately there are some screws missing and some are hanging out.I repelled to my recall notice and received a generic you will hear from us in 10 working days that was 14 working days ago.I rang Swifts and got told to be patient which when you have holidays booked and a very expensive caravan you are unable to use. I asked if could speak to someone from the recall team and was told that isnt possible.You have to email them which i duly did and received the generic you will hear from us in 10 working days.In my opinion Swift are letting down their customers by not keeping them informed.i just wonder if i will be compensated for holidays missed due to the shoddy workmanship that has caused this problem.
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I too replied to Swifts letter on 15th January and received the following reply on 28th -
"Please be reassured that we are working through the engineer visit bookings and we will be in touch with you shortly to offer you a date."
Haven't heard anything since but having looked at my van I'm hopeful it's going to be ok.
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Update Regarding front Bulkhead problem.
I have had a look in front locker and found a few screws in the Alloy angle brackets that were loose
Have now had a Call from Swift Customer Services Informing us that a Engineer will telephone us on Monday March 2nd to arrange a day that week to inspect our Caravan.
We wont be booking anywhere until Caravan is given all clear.
Peter
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We have a 2017 Sterling Eccles 635 and have received the recall letter. Responded on 14th Jan to give details of where our caravan is stored. We are in B1 area only 10 miles from factory in Cottingham
Received auto response to the email we sent stating it would be 7-10 days before we get a response. 28 days later and still no reply from Swift as to when the enginner will call to check if we have a problem.
Ive rang customer services but although they were helpful still no idea when a date will be arranged. We have holidays booked for 14th March which now looks likely we will have to cancel.
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UPDATE Regarding Front Locker Bulkhead Problem Recall.
Today We had our 2017 Swift Globetrotter Inspected by a Swift Group Engineer. Everything o k Engineer replaced all screws with larger screws with bigger Heads.
We have paperwork saying Caravan is o k and recommends that bulkhead is examined as part of Annual service.
Engineer was pleased we had emptied the front locker of our equipment etc .Including the Gas bottle Not everyone empties their front locker.
Please make sure you empty your front Locker Before Engineer arrives to give Engineer easy access.
Pete
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Swift engineer looked at my van yesterday 11/3/20 all ok but notice he gave me said this check should be part of annual service ,more expense. van is a 2017 challenger 480.
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Hi All,
I don`t think that the issue is just with 2017 models we have a 2016 swift sprite major 4SB. we have had the caravan serviced today & the engineer checked as he knew about the 2017 model recall. Our caravan has all the faults described adjusting bolt for steady not in centre of skirt hole, Gas locker floor loose & moving up & down approx 25mm, sealant on intersection between gas locker back wall, top & side of locker split & moving panels suspect not gas or water tight anymore. internally evidence that the window ledge has moved upwards & evidence of slight damp line. Regarding the brackets our 2016 models don`t have any visible brackets just a bead of sealant in the joints.
Faults have been reported to Swift await the response.
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