Edinburgh site - great wardens!
Comments
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ive certainly 'seviced the needs' of many customers and consumers, and understand how 600 PC users, 300 shops (and their staff) and millions of consumers can all seem to be wanting different things...
However, what AD is alluding to (and quite an appropriate analogy at CC) is the dog wagging the tail or vice versa...
why would a 'not large' site like Endinburgh need 6 staff to book in guests and clean the showers/toilets..when the rest of the CC estate is managed with lower numbers?
'other places' must surely be subject to same 'rules' as here, yet there seems to be no problem with finding a willing employee to join the team in varying capacities....
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why would a 'not large' site like Endinburgh need 6 staff to book in guests and clean the showers/toilets..when the rest of the CC estate is managed with lower numbers?
Maybe ask HQ? Could it be to man the office and requiring two people available for that? I think that CMC determined that single manning might put staff at risk?
'other places' must surely be subject to same 'rules' as here, yet there seems to be no problem with finding a willing employee to join the team in varying capacities....
'other places' must surely be subject to same 'rules' as here,No idea; what other places?
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Rocket science BB
But the Club doesn't seem able to think beyond Wardens who are couples who bring a caravan and who live on site.Employing a single receptionist to come in from outside and staff the front office while the manager is busy would only be a small step forward. Every hotel I have ever been to manages to do it. My GP does too.
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But would it? A person so employed for whatever role from 'outside' would be just that, from the outside. They would go home at 5pm or whatever, so any problems would be someone's else responsibility. While current wardens have no where to hide, it is their site they take a pride and responsibility in that. These brought in folk would not be (long time) members as current wardens are, they would have no idea about club practices. It would be just a job.
They would not be experienced caravaners or motorhomers. no idea how to fix or give advice on the many minor and not so minor problems that arise from those staying on site.
There appears to be from yourself and other posters this myth that the current system is not fore filling its role, or that there is an issue, or many want something different. yet the truth and fact I would say, is that club sites are often full (other thread today have said this) and thousands return to club sites every year 'despite these issues'. Based on that alone I would say the club is giving exactly what its customers want.
So it would be a step, just a backward one.
But there is always good news, if you or one doesn't like the way the club is run or rather the way the sites procedures (arrival times, wardens, cleaning times...) and rules are then, as often been said, there are far better sites and at the same time cheaper outside the club, use those. I mean one is not forced to use club sites are you?
But for some reason I never hear on any forum that these other sites have the problems in getting pitches.
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this 'model' is the tail waggging the dog as customers (i guess CC visitors are these....?) have to work around proscribed hours, even when the site has many spaces.
yes, even shops have opening hours but after 9am 'new' customers arent excluded while those who were there at opening time can shop.
if there was room at the shop it would want to trade wouldnt it. can you see those parking up at, say, 10 am being told to stay outside 'until the toilets are cleaned'?
similarly with hotels, if the room is ready (perhaps not full occupancy) one would feel pretty miffed if not allowed to use it. thank goodness the rection staff dont have to clean the loos nor the cleaners dust themselves off to greet guests.
those who think 'CC world' is the pinnacle of touring probably havent come across a site that is well enough staffed to be able to manage tasks in parallel rather than in sequence.
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tail waggging the dog...
yet many or even the vast vast vast majority are happy with the 'model' as it stands, and book sites to 'fullness' and return year upon year. these do not appear to mind these work-arounds, or even think of them as such.
They are not a problem to most if not all club goers. If they are a problem go to where they are not?
A few more myths to be debunked, it is not just the club that has set arrival and departure times, many large non club sites have them or are you talking about non UK sites, which is simply a useless comparison has been said many times.
In fact many non club sites have far more stringent arrival and departure off by mid morning and arrival after 2pm is common (details on request), so why you think this only applies to club sites is puzzling.
Another myth that you often allude to, club site goers don't know what is out there and club sites are only full because we don't.
There are better sites out there, or even club member are too timid to try them, or now as you say better staffed even. And now we are mockingly assumed to think that the club is the pinnacle of touring. After all we must be mistaken surly to think that?
Or maybe, just perhaps, the club site stayers, who often book a site to full, do realise what is out there and appreciate what the club offers? I certainly do.
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How odd? I was sure the OP was praising the site wardens and saying how much they'd appreciated their stay at Edinburgh. And yet it seems to have morphed into another "have a go at the club, other places do it so much better" thread!
How does that happen then?
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+1
Sadly it happens a lot, I can understand jumping on the wagon for those threads that complain bout the club but it happens even with those threads like this praising the club and its wardens. I am at a loss why. It is though the club cannot be praised in case of what...
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Don't forget that after 8pm through the night emergency cover 'our' wardens currently provide! After all, 'our' sites are run by fellow members who have been members for several years prior to working on them. They by enlarge understand us, have knowledge of our needs, the local areas and often the workings of our units. In as much the sites are run by 'us' for 'us' and a good job they do too in my experience and quite often go above and beyond being on hand 24hours per day when most needed. To conclude that hotel analogy they are that receptionist, that concierge, that medic, our handy man caravan repair person and much more. What multi skilled multi role employees they are!
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A big +1 to all of that. My thoughts exactly.
It is why club sites are so popular? Why some want to take that apart I do not understand.
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As can been seen by those who post the negatives of how this club is run seems to only be for their own blinkered ends (as noted with some reviews) as it seems that the majority of members and reviews are satisfied with the model as it is,
I can remember being shown a wardens "job description "that was being circulated to sites, after some senior officers at the club had asked what staff thought what role in the organisation they placed their position , it ran to two double sides of fullscap
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Nothing to do with hand holding, it's about being with like minded fellow members on pitches and in reception for many of us. It's also about respect! I respect both the private owners and the club employees. But as for better ways of working Im not sure the private sites are the 'healthiest'. Many of my self employed friends who run, have run, their own businesses do so largely due to the nature of the long term perks, benefits and alternative ways of working available to them as private owners. I would also add that many tell me about the very long hours per week spent in that self commitment and the infrequent days off and holidays they take. Several have, in later life, expressed regret for the loss of family time over the years such commitment inflicted on their loved ones. Now we are not expecting quite that for those workers in our society on what may be low wages, zero hour contracts and little chance of development.
I'd bet many of the sites quoted as operating in those different ways mentioned are family owned or run ones. The club is different thankfully. Gives everyone a choice, what suits or is ethically/personally correct for one may be different to another.3 -
yes, AD, we dont visit somewhere to be 'cossetted' by employees of any campsite....
having said that, great bar/restaurant staff might smooth an evening's dining, or on the ball reception staff might help with a tour booking or similar but as the club doesnt provide these sort of services its unlikely we will be 'assisted' in this manner
however, im sure that if they did, the club wardens would be equal to the task
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Seeing as we are talking about wardens and their job ,this is the way I see it , I need to see a warden to book in to the site ,after that I don’t need to see them again , in 24 years of being a member I have only asked for assistance once (electric tripled) , I don’t understand all this back slapping of wardens , they apply to do the job and know what they will be up against and do the job they are paid to do ,or are they conscripted in to the job ?
While I am on the site I will respect the warden and the site rules , but that’s it
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It is why club sites are so popular? Why some want to take that apart I do not understand.
I personally don't see any "taking apart" (a bit strong, isn't it?).
First of all, it's drifted way off topic now, but as we're that far off now, IMHO it's a healthy debate about different ways of managing sites. What's wrong in describing different ways of managing sites? Doesn't it broaden horizons so to speak?
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Did you never get an appreciative "thank you for your help" when running your shop, HD? Or were they all just customers forgotten the moment they stepped out of the shop?
To be honest, I don't recall ever having to call on wardens when staying in a club (or any other) site, but it wouldn't stop me thanking them for helping to make a stay enjoyable when I handed my card/key in on leaving.
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I’m there to make a profit not friends
That is certainly a very honest answer and perhaps that maybe answers your question of why wardens are liked and praised so much. They tend to have the opposite viewpoint.
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Over and above what ? , I had a shop , customers come in and buy things ,that’s it , or should I have given them a song and dance
.i did get on the bus the other day and I must say that the driver went out of his way ..............there was a diversion
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There are numerous folk out there in many jobs who go above and beyond. It doesn't matter what the job or payscale they do it because it's 'nice' and rewarding, they have a pride in their work and makes their 'customers, clients,...'. perhaps a little happier. It also probably makes customers return more rather than just doing the basic minimum work one is contracted to do, but it is not just done for that reason. Some folk just like being extra helpful.
When people do this it should be recognised.
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So if I was to come in and ask you for some advice, say about suitable food for my dog, you'd just shrug your shoulders and say "dunno mate, make your own mind up"?
Not much point patronising small high street shops then!
No wonder Pets at Home are doing so well!
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We've met wardens who have been chatty, others a bit sour but most have just got on with the jobs that they're employed to do. However I must thank the Warden at White Water who went out of his way to assist us when I broke my arm prior to Christmas. He drove my car to fill up with fuel before our journey home and offered to do any other jobs we needed doing to ensure we hitched up safely. I suspect that most would ha e done similar, being CC members themselves.
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