CAMC Insurance
Comments
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We have been away at Sandringham for the last week and no phone signal so was unable to keep up with posts on here. It was I who reported the similarly excellent service from CAMC Insurance cover back in October.
The van was hit by an air rifle pellet - causing what turned out to be £1500 worth of damage. An assessor arrived the day after the report was filed and immediately authorised repairs. He also chased up the repairer / Knaus when there was a delay in getting spares. The repair was completed to my satisfaction and when I submitted a claim for the fuel used in transporting the van to/from the repairer (two x 300 mile trips) I received payment by cheque within 48 hours - and for more than I had claimed!
Throughout the process, everyone I came into contact with was sympathetic and understanding and kept me fully informed throughout the process.
I have to say that the claims experience was second only to one I had to make in respect of £20k's worth of storm damage to a yacht some 25 years ago and I had no hesitation in renewing my CAMC cover this year.
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It's the 'stress-free' bit that's important. I really felt that the CAMC claims team were 'on my side' and trying to help me. Contrast that with my experience of a claim on my car a few years ago - with a well known insurer when, because I insisted on the car going to the only VW authorised repairer in our area, rather than their nominated one, I got nothing but hassle and aggravation and every stumbling block put in my way. They were clearly intent on protecting their own financial interests rather than supporting me - as the CAMC team did.
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In my experience, the problems start if the insurers have handed the claim over to a separate Claims Management Company who invariably have a different agenda.
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As the DG says, in the latest mag....that CaMC have been voted best Caravan Cover Provider...so to find a possible completive quote, I did a search for those providers that didn't quite make the grade...unfortunately Google never got me past 'Pro-Tec', 'Specialised Covers' , etc....
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, and long may it stay that way 
