Caravan Club Non Insurance Policy
Comments
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They will be regulated by the FCA however as I see it the FCA are there to regulate conduct based on the contract with a company and I would not have as great a confidence if I had entered a contract with an insurance provider who stated that all payment was at their discretion.
The Insurance Ombudsman would be my port of call for an insurance dispute but with CC 'cover' this will not apply as they are not regulated by that body.
Just one example
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A daft question really. Have the club failed to pay out on a legit claim - no idea, have you?
Have the club underpaid on a claim? No idea. Have you?
What I do know is that every year the Financial Ombudsman rules that insurance companies should have paid out or paid more.Why would I, or you, assume that the same problems would not arise with club cover?
The difference with an insurance is that the Financial Ombudsman Service has an oversight and can intervene if called on. Is that too hard to comprehend Dave?
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The Ombudsman is far from Toothless. What is your experience Dave? Do you have any or are you just flapping your gums, so to speak? I have read numerous case histories over the last 10 years where they have insisted that a company pay out and have powers to back it up.
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The regulator was not toothless when we recently had a claim for tens of thousands. BTW we first approached the club about our issue and the information given to us by the CMC legal department was totally incorrect!
There may be nothing wrong with the cover that the club offers, but once again I stress that they should make it very obvious and clear by a representative of the CMC that you are NOT buying an insurance policy and that the cover you are buying is not regulated as an insurance policy.
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There may be nothing wrong with the cover that the club offers, but once again I stress that they should make it very obvious and clear by a representative of the CMC that you are NOT buying an insurance policy and that the cover you are buying is not regulated as an insurance policy.
Out of interest, whilst having my second cup of coffee. I clicked the link at the top of the website for insurance. I expected to see a clear statement that the club was not selling an insurance product and as such was not regulated in its cover. Not evident, Surely in small print at bottom of the page? No.
It does say: 'Caravan Cover is protection for your caravan against theft, loss or damage. You are protected directly by the Club, which means we are responsible for all claims from start to finish.' But it does not explain further.
I thought the info might be clear on the quote page then? Nope.
It seems very strange to me.
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Is the general consensus that we would be better off to find a proper regulated insurance company rather than use the club for caravan insurance.
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As a further thought, I notice the club provides all sorts of other insurance including motor, home etc, in the case of motor a third party claim could run into millions in say a cause of a multiple on a motorway, where would the club get the money from to cover it?
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Mixed really. I am going to another company but I believe that the club cover policy is good. My problem is that in the event of a dispute I cannot look to the Financial Ombudsman to resolve it as FOS does not regulate mutual cover. I could only resolve by legal action. I would not expect a dispute. However when I started legal proceedings as a third party 30+ years ago I didn't expect it then. I also had a minor dispute with an insurance 27 years ago but that was finally resolved amicably.
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For its other insurances there is proper insurance in place with the club acting as a broker. It is only the Caravan Cover which is a mutual scheme and why only members can purchase. If you look at the top of the page you see that there is caravan cover and insurance on separate tags
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In statements the club have said four things said that stood out to me.
1. They are not covered my FOS.
2. They are the final arbitrator
3 The Group Insurance is in place in case the club cannot meet its financial commitments.
4. You might be able use the FOS with regard to the Group Insurance'
But that, as far as I can see is only possible if the club can't financially meet claims as that is when CAMC's group insurance comes into play, and when members may have a third party claim perhaps. I have not read that Group Insurance so who knows?
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There seem to be a lot of attempts at carefully wording their statements but the above are all from CMC. Does anybody think for one moment that if, in the case of a dispute that there would be any way to use the group policy to seek redress from the FSO that the club would not have made that clear to members?
Phrases such as 'May pay a claim' are ridiculous. What is wrong with saying that the club 'Will pay all valid claims'? All the reassurances in the world would not entice me to reinsure in such a scheme. Their promises are worth as much to me as a car salesman's spoken words. They are there for exactly the same reasons. To sell to their customers.
To me it is a case of smoke and mirrors lest existing some of the cover holders do not renew.
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I suggest that anyone who wants to can read all the details about Caravan Cover by clicking on the link on the tool bar at the top of this web site page. This provides further links to in depth information and FAQs plus PDFs which state the levels of cover provided under "cover" and "supercover" on the cover policies.
I would further suggest that any further understanding which may be needed should be directed to the appropriate CAMC sources.
There is a difference between quoting past statements and the more up to date details provided by the club on the web site.
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I suggest that anyone who wants to can read all the details about Caravan Cover by clicking on the link on the tool bar at the top of this web site page. This provides further links to in depth information and FAQs plus PDFs which state the levels of cover provided under "cover" and "supercover" on the cover policies.
Which has been as carefully worded as possible - unlike earlier statements Brue
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I will be staying with the club. You can bet your bottom dollar if the club brings out anything new we will have months & months of wrangling on CT as to the merits and demerits of the product, to name one is the fuel card, oh how people wailed re giving up your credit card details and how the club was leaving you open to fraud/scams, went on for months, has anybody been scammed or ripped off?, i think not, and now the fuel card is probably in thousands of members wallets and saying thank you for the saving.
. If anybody thinks the club is going to leave anybody high and dry when it comes to a claim etc, think again, yes somebody will be able to point to a dispute that leads to a claim going to the ombudsman, but this body only sanctions 37 pct of claims, and for some is takes months and months to settle, if you should have a claim against the club going forward and they refuse to pay but you think your claim is rock solid you can always take legal action, yes expensive but if you win then there is a very high probability that the court will award you costs, that is if it ever gets that far. 4 -
How novel a post that actually makes sense without a skewed agenda or downright scaremongering. Thanks Rufs you’ve made my day👍🏻😊
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If anybody thinks the club is going to leave anybody high and dry when it comes to a claim etc, think again, yes somebody will be able to point to a dispute that leads to a claim going to the ombudsman, but this body only sanctions 37 pct of claims, and for some is takes months and months to settle, if you should have a claim against the club going forward and they refuse to pay but you think your claim is rock solid you can always take legal action, yes expensive but if you win then there is a very high probability that the court will award you costs, that is if it ever gets that far.
Yes the club offer a good product. However having had to take legal action against an insurance company I can tell you that involves a long delay also. Solicitors don't come cheap. I wish there had been an Ombudsman then!The fact that 37% of claims are approved only shows how daft some of claims submitted are! Example in short: I have a twin axle caravan involving the restriction that I fit two wheel locks. I only fitted one now insurance won't pay out.
Not scaremongering but the facts if what the club has stated on here over the last 18 months or so is correct. That is shown in a slightly earlier post of mine.
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+1 from me too.
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as i said
yes somebody will be able to point to a dispute
i must lead a very boring life as i have to admit have never been involved in such a dispute, have only ever had a couple of claims in 50 odd years of motoring and maybe 20 years of caravaning and both were rock solid claims so the insurance company paid up as i am sure the club would do.
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