Most helpful warden award Banchory

Solobay
Solobay Forum Participant Posts: 156
100 Comments
edited July 2019 in UK Campsites & Touring #1

Got a call from Sue the warden at Banchory just after we left home this morning, heading for Banchory.  The quick common route had a bridge out and she advised of an alternative 

Now that's taking care of members 

Comments

  • Cornersteady
    Cornersteady Club Member Posts: 14,431 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper Photogenic
    edited July 2019 #2

    good to know they did that. Hope EG office sees this

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,147 ✭✭✭
    10,000 Likes 1000 Comments Name Dropper
    edited July 2019 #3

    Yes, after having just read a review of another site where a warden was accused of being grumpy - no detail given - this makes pleasant reading.

    Solo, I’ll report your post and ask that the warden's good customer service skills are brought to the attention of the appropriate people.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,867 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper Photogenic
    edited July 2019 #4

    If you fill in the site surveys after your visit there is ample opportunity to record the level of service received. I appreciate you have only just got there but even adding the comments to a review will be seen by the Regional Manager, and probably by the wardens, who would be the immediate boss of the warden concerned. 

    David

  • Caravan Han
    Caravan Han Forum Participant Posts: 87
    First Comment
    edited July 2019 #5

    Hi Solobay,

    Thank you for taking the time to comment - I'll make sure your feedback gets to the sites teams. I hope you enjoyed your stay in Banchory, it's a beautiful area of the country.

    To follow on from what DavidKlyne was saying - the reviews on the individual site pages are also a great way to feedback on your site stay, not just for the wardens and managers but also for anyone looking to book that site for their holidays. It'd be great to read about the service you received and also the site itself or things to do in the area that you'd recommend. I've just had a look at the reviews about our site in Banchory and they make for very pleasant reading smile

    All the best,

    Hannah 

Categories