New towbar wrecking Jaguar car electrics
We are new to caravanning, indeed have not yet collected the new van. I had a witter tow bar fitted at a dealer who had been in business for a number of years. On completion I drove away and discovered the sat nav was not working nor the phone. Parked up outside a supermarket and discovered the central locking not working. The car went back to the tow bar man who tried a number of times to fix the problem but ended up with the central locking not working. He suggested I take it to the main dealer for them to put right, at his expense. This I did and the car is still with the dealer who is struggling to find the problem, the car now will not start and they are getting help from the manufacturer.
The car is a 2013 Jaguar XF Sportbrake.
Any one had similar experiences and solutions?
Comments
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Was the towbar fitter a member of the NTTA?
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My own JLR (Jaguar Land Rover) dealer used to contract out fitting towbars and electrics - but some time ago said to me, We do it ourselves now, we know how to do it.
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Yes he is.
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Car has now been fixed by the dealer. They could not fix it themselves, needed on line assistance from the factory in the UK and then escalated problem to America for some reason. Finally the factory sent out a specialist engineer and there was a re-installation of factory software done.
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Well I did say the dealer had fixed it but not quite............
Tow bar man picked up the bill for the dealer fix which was what he agreed to do without a quibble. Honourable man.
About a week later when we had some rain I discovered the rear wiper did not work nor the washers so it went back to the dealer. After a week they reckoned a couple of control units were not talking to each other and despite reprogramming they determined new units were required at a 4 figure cost.
I pointed out they had reprogrammed the whole car, road tested it and declared it all fixed and had been paid, and I saw it as their responsibility to fix it.
12 days went by without a reply from the dealer so I went to visit. They had considered my response and agreed they would fix the car, and as the control units had just arrived in the workshop they would get on with it asap.That was over a week ago and I am still waiting for the good news phone call.......
Fortunately I was able to acquire another vehicle, probably better suited to tow the van and have had the initial trip out with a second planned for next week.
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The days are gone when fitting a tow ball was simply bolt it on and scotch lock the cables. The only realistic way is a manufacturers tow ball and wiring loom by main dealer.
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Yes. I had towing kit fitted to my Discovery Sport and my previous Freelander by the LR Dealer. Previously, I had towing kit fitted to an E-Class Merc by a towbar specialist who didn't fit grommets as they should. I only discovered this some months later when I found the spare wheel well was full of water. As Waterside Ranger infers, oh for the days when I was able to buy a second hand towbar and fit it myself to my Vauxhall Victor, and scotchlock the wiring into place.
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