Member Offer: My Esso Card
Comments
-
I was trying to save on foil costs Miles😂😂
0 -
No, no. This thread's about saving fuel costs, not foil. 🤪
1 -
Good afternoon everyone,
Following on from my message yesterday, I wanted to let you all know that we've added the 'Frequently Asked Questions' here or you'll find them under the 'Log In' button on the member offer page here. This covers most of the questions raised.
We are working with Pump King on the text message incident and will update you when we have answers on this and any other outstanding queries.
Thank you for understanding,
Hannah
0 -
clearly the FAQ's are outdated, e.g. it says you can only use a debit card but i think this has been changed to either debit or credit card, have not looked at any of the others in great deal but i am sure others will, standby for a Tsunami
0 -
How nice that so much time and effort has gone into preparing the FAQs. It is well known that using FAQs is a method of trying to dodge the customer questions that are not included. Most of the information (all?) is already on this thread, but not all members use CT so it will help them.
Can I ask, Hannah, if Rowenna has left her position of dealing with CT and you are her replacement?
1 -
Foiled again then!
0 -
I couldn't see answers to my key questions:
- Why the Ts&Cs have been changed without us being given due notice
- A better way to get the benefit of the 1p promise
- What's our liability if our card is stolen or cloned?
- If people have Deleted User their account, when will their data be erased?
1 -
I have been monitoring pump prices since January and since getting my card a few weeks ago have only found 1 garage that the card would give me a saving on (all included Esso garages) After reading all the problems on here I decided to close the account. All the folks on here cant be wrong and the C&MC should distance itself from this organisation
1 -
Exactly what I did. Have you managed to get PK to delete your name, address, phone no and email address? I was annoyed, no angry - to find that although I exited from the registration process - my personal details have not been Deleted User and cannot be Deleted User until I register a card!!! At no stage did I agree to this.
0 -
Same here and with all the fiasco that went on, I cut up the card (2nd issue) without activating it. So I emailed PK, with a reply stating to register a card, so it looks as though I am in a none win situation in respect to having my details removed.
1 -
Given this must be the largest number of posts on any thread on the forum, I wonder if/when the club are going to distance themselves from this fiasco. I appreciate it is not of the clubs making but there is reputational damage by association and at some stage continued offering of this arrangement could bring legal implications.
2 -
With reference to deletion of personal details a quick look at the Pumpkin Privacy Document reveals that they have created a loophole for themselves to effectively keep your data for as long as they like.
How Long We Keep Your Personal Data:-
We will retain your personal data, whether or not your account is active, for as long as we believe it necessary or desirable to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.
They do of course mention erasure since that is essential in compliance with GDPR. I have requested erasure of personal data - as distinct to transaction records which are of course relevant.
If they do not reply I will refer to the ICO.
I am particularly angry that there is no provision to actually close off my account - it is Unsubscribed or Blocked. There is no mention of this limitation in the sign up process and I see this is a significant failure of the process of vetting this offer.
1 -
Hello Rambling Robin
Thank you for that info - as I exited the registration process after submitting my name, address, phone no and email address - but before entering bank details, I didn't even reach the page where such information was available for me to read. I certainly did not tick any boxes giving permission to retain personal details.
I have emailed PK three times requesting deletion of my details, they have not responded.
The next step I will take today is to contact the ICO.
Thank you again.
0 -
A lot depends on which T&CS were in place when you signed up as the current ones may not be applicable to you. As far as I am aware no one has received an email advising them that the T&Cs have changed or being updated. I assume this applies to the privacy document which I never saw when I signed up at end of November.
0 -
I can't see that they can erase personal data as opposed to transaction details as the two go hand in hand, your details are part of any transaction for legal and accounting purposes. The information is also checked against your CAMC membership I think? The two are linked.
0 -
Hi everyone,
I am sorry for not replying sooner. I have been out of the office and unable to reply to members.
I have spoken to my colleagues who have advised they know there have been operational issues with the Pump King fuel card and the Club is really sorry that some members have experienced problems with their cards and service.
This is a ground-breaking member offer which has never been done before on this scale. The unprecedented number of people signing-up for the offer has been overwhelming and, as a result, the card operator has experienced operational difficulties in keeping up with demand and customer service.
As a Club we firmly believe this member offer represents real value for money and will help members reduce their touring costs. We are continuing to work closely with Pump King and will use all our expertise to support them in delivering this offer.
With regards to the privacy policy queries, I have forwarded this on to my colleagues to find out further information.
0 -
With regards to the privacy policy queries, I have forwarded this on to my colleagues to find out further information.
Rowena, does that include inquiring why 75% of my pin number is embossed on my card? It isn't just mine card according to many accounts on this thread. It is just the first number which is different and would only take a maximum of 8 attempts to find the full number should I be unfortunate enough to have my card stolen or accidentally lost.
This card is effectively a debit or credit card - would you like to have your pin number on the front of your bank cards? I bet the answer is "No". Contrary to what is stated on the FAQs it cannot be for security reasons, just the opposite in fact. This issue can hardly be described as an operational one due to very high demand. No, it is a cheap way, by not having the card personalised and having the pin embossed and already linked to the card, of trying to replace the thousands of cards that they had to do due to their mis-management of the scheme from the outset. Unfortunately this member offer will not go down in the history of the CaMC as one of the better achievements.
1 -
>> It is just the first number which is different
Mine was the same, though I was told by PK that it was random.
I've cut up the card and closed the account.
0 -
Rowena thank you for posting at long last and trying to give some sort of feeble excuse about Pumpkin and how it represents value to members while studiously avoiding answering questions which have been highlighted on more than one occasion in recent posts!
Maybe if these questions regarding T&Cs, Privacy & our data etc were answered it may help go a little way towards restoring some credibility in this so called promotion or benefit. Why is the privacy issue and our data only being investigated now when the issue was raised weeks and weeks ago?
Your original post stated average savings of 5p however it seems to be closer to 3p. As the company was only founded in April 2018 please explain how the data to work out the average 5p savings was obtained.
Also why does it take up to a week for my account to be debited with the amount? At the moment we do not see the card as a benefit and have given up using it.
We all look forward in anticipation to your reply regarding the questions on T&Cs, date etc but will not be holding our breath for a reply!
0 -
Perhaps it would be an idea that the company that holds members data, i.e Pump-King, were to issue a clarification to the concerns that affect members.
The club, which in truth, has only been a messenger for Pump-King will not know the answers.
These issues need to be answered "from the horses mouth" really, not the tail
0
