Club Caravan Insurance

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  • Surfer
    Surfer Club Member Posts: 1,303 ✭✭✭
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    edited February 2019 #92

    We have also claimed twice and no issue however the CC have now taken the insurance inhouse and have no track record on claims which is obviously a concern.

  • Nemo1878
    Nemo1878 Forum Participant Posts: 4
    edited February 2019 #93

    Wow, returned from a holiday in Mexico to discover this huge thread. Let me give an update on my claim.

    Firstly and important to say, I couldn't be happier with the service provided by the Caravan Club, the insurers (who I didn't need to correspond with) and the claims handlers. It was extremely prompt, professional and empathetic to the situation.

    Ultimately we have had a new replacement caravan ordered on our behalf with our equipment replaced too with minimal fuss.

    We are relatively new to owning a touring caravan and the theft of our van was very distressing but the insurance was faultless and relieved a huge amount of potential stress in the situation. Given this, I will certainly be renewing my policy with CAMC, even if it costs a few pennies more and would certainly recommend it to others.

    Neil

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited February 2019 #94

    Good to hear Nemo

  • heddlo
    heddlo Forum Participant Posts: 872 ✭✭
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    edited February 2019 #95

    Sorry to hear of the loss of your caravan Nemo but glad to hear it’s all been dealt with in such a professional and competent manner.  We have, today, renewed our caravan insurance with the Club and far from being ‘a few pennies more’ we found after our investigations that it was cheaper than many competitors on a like-for-like basis.

  • Surfer
    Surfer Club Member Posts: 1,303 ✭✭✭
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    edited February 2019 #96

    As a matter of interest was the policy taken out before the CC brought it in house as you would still be dealing with Devitt and the old provider?

  • Supreme840
    Supreme840 Forum Participant Posts: 18
    edited February 2019 #97

    Pleased to hear your claim was stress free Nemo!  

    I do seem to remember a letter explaining the changes & a drop in premium at last renewal, (April)

  • Nemo1878
    Nemo1878 Forum Participant Posts: 4
    edited February 2019 #98

    I believe my policy has been entirely under Devitt

  • Surfer
    Surfer Club Member Posts: 1,303 ✭✭✭
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    edited February 2019 #99

    Glad you got it sorted out.  When we had to claim the whole thing was handled smoothly by Devitts.  Seems the new in house still has to prove itself which is why we would avoid using the CC for insurance for awhile.

    A concern is that if you have new for old and 5 years down the line there is an issue with the CC cover and it goes into admin where does that leave you?

    I think the CC are biting off too much without consulting members first!  We have all seen what happened with Alan Rogers etc.

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
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    edited February 2019 #100

    Devitt are still handling the claims, it is only the business that actually writes the cheques that has changed so the service should remain the same.

    Just tried to get a quote and they were over £100 more than C&CC which was just too high for me.

  • Surfer
    Surfer Club Member Posts: 1,303 ✭✭✭
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    edited February 2019 #101

    Seems that they perhaps want to build up capital before they have any claims?

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited February 2019 #102

    Devitt are still handling the claims, it is only the business that actually writes the cheques that has changed so the service should remain the same.

    So the claim handlers have no imposed constraints from the insurer? 

  • DerekAndSusan
    DerekAndSusan Forum Participant Posts: 74
    edited March 2019 #103

    We've just received our insurance renewal and decided to get a comparison quote from another insurer.  It came in over £100 less than the club for exactly the same cover.  When I rang the club to see if they could improve their quote a very unhelpful experience, all they did was put the price up even higher.  Needless to say we've insured with Caravan Guard and saved ourselves a tidy sum for better cover.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited March 2019 #104

    Needless to say we've insured with Caravan Guard and saved ourselves a tidy sum for better cover.

    I thought you said the same cover levels? 

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2019 #105

    It would be an interesting post to advise of what the comparisons aresurprised

  • DerekAndSusan
    DerekAndSusan Forum Participant Posts: 74
    edited March 2019 #106

    We had standard cover on our two year old van. The club no longer looks after you if you are unfortunately involved in an accident. You have to pay for your recovery, mayday may help with this but not certain, and claim it back. The club MAY then pay for recovery. With CG this is included. There is up £1000 if the driver is unable to continue. You have a 10 % discount for gold storage,  plus lots of other discounts for being a Club Member over a certain age etc.  A major plus point that there is a UK 24/7 help line.  When my wife called the Club the lady she spoke too was just outright rude and had a take it or leave it attitude. The lady at CG could not be nicer, after all she wanted the business and when all was arranged she told my wife we were the third Club members she had dealt with today, all had changed from the Club to them.

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2019 #107

    They wanted £2 more than CC for me, required a hitchlock that I do not need for CC (although I have one I don't wish to use it.) in both cases new for old which with CC is standard for van under 5 years old; but with caravan club I also have protected no claims. 

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2019 #108

    I have just tried Tower gate and it is more expensive than cc 

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
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    edited March 2019 #109

    I do not understand where you get this from. In an accident the caravan will be recovered under the caravan policy with the club. The one advantage that I see is the 24 hour helpline which the club should have.

    Mayday covers you if the driver is unable to continue so we are covered there.

    I have never had any problem with the club staff when I have spoken to them but did leave the insurance for a far cheaper quote for the same cover from C&CC.

    Caravan Guard is with RSA and is secure but they wanted a hitchlock which is practically useless any way and wiped out the premium saving.

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