Site Guide and CL Web Site Prices
Is there any official instruction in force to compel CL owners to update their price guide shown on the clubs website to that shown in the official site guide?
I have noticed that a couple of CLs we have stayed at this year have increased their price by £1 per night in the site guide but their prices have not yet been upgraded on the clubs internet pages. So is there a rule in force and if not should there be? What control or supervision does the club undertake?
Personally I always check when making a booking but if the lower web price is left in force for a long time then this is misleading and can leave a sour taste if it differs by a large amount.
Moderator Comment - Just added CL into the title so this does not get confused with another on going discussion.
Comments
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I don't think that there is, WN. There are some that are still showing the price for 2016. I do know that a few have not raised their price since than, but they are few and far between.
I always ask, when making an booking enquiry, what the site fees are, as we have a maximum price that we feel we can afford and are willing to pay for the site's location and facilities provided.
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Kjell, some owners don't even update the prices shown on their own web sites, so there's not much chance of them informing the CC of their price changes, unfortunate as that is.
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I too noticed that the sites directory prices have been amended, but lower price still showing on the website, it's usually the other way round
I do usually check prices when we book, but really wish there was some continunity! ! One can only dream1 -
Surely if they inform the club about the changes for the directory. ( as implied in the OP) It would be the CC's responsibility to make sure these were also updated on the club website. Surely the CL owners don't have to inform two separate departments.
If that is the case I can see why the disparities occur.😖
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Yes, that was what I meant.
We do always ask for price confirmation before booking, but sometimes get no reply to that. That usually results in us going elsewhere.
If CL owners are serious about making some income from their venture, IMO they do need to make some effort to keep things up to date.
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To be honest, I take the price guide for CLs on this website with a very large dose of salt since some of them show prices from 3 or so years ago. So when I enquire, usually by email, I always ask for the up to date price. Having said that, 2 of the 3 we've booked so far for 2019 have quoted the price shown.
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Maybe Maddie can clarify the situation for us. As the CL owners obviously inform the club about amendments including prices is the onus on the club to inform another dept so that paper records such as site guides and digital ones such as found on the clubs own website are harmonised? Presumably the CL owner cannot access their own page on CMC website to carry out such amendments.
Could a CL owner provide some insight. Please!
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From what I remember when talking to AlanGL7, at Bibury, he would submit a form, sent out by the club, in the Autumn, with updates for the following year including price changes.
As you say we could do with a current CL owner giving us the facts.
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Not quite correct, the form is for a new hand book, we are asked if there are any changes from the previous book. It is possible to have changes to your CL data on the Webb site, you just have to tell the CL department what they are. That is the theory, practice can be a different story. We have had no problems but I am aware others have.
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So is the CMC supposed to update your data on the web pages after you have informed them of the changes? I can only assume that if you let them know that the price needs to be amended for the site directory then they do not update the web but do include the price in the new book. So when do your prices get updates on the web? By further prompting from the CL owner? What about other changes, such as telephone numbers or amenity changes? I know we are informed of these through the magazine or app but do the club undertake the updates mid term, so to speak?
Edit - Just re-read my post and it sounds a bit antagonistic to CL owners. Not meant to be. Just trying to understand who is responsible for what.
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Thanks for the insight, wildemere. It would be good to hear from HO what they think that they do and what CL owners are expected to do to ensure that both the web site and the handbook are showing the same information.....but I doubt that we'll not be told as they don't appear to be able to co-ordinate the two.
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The “from” price in the handbook makes sense to me. It’s an at a glance price, I doubt CL owners get much space to put more in the handbook. This is possibly only price mentioned as it goes to print.
Again, “from” on the webpage top right shows the very cheapest price, much like Club Sites do. You have to read down in the main page to pick up any variances, such as seasonal variation, or add ons for extras such as awnings, children, dogs, hook up up etc......
Most of the CLs we have used tend to have a price variance somewhere, which is why we always phone or email before booking. Best to get clarification. More are coming online now with their own websites, which are more reliable than the Club webpage, being controlled by the CL owner. In the past we have been caught out by a stated price, only to find the showers are £1 a time, which bumps a stay up if you use every day!
Some sites have offered a cheaper price for a solo traveller, had this a few times when OH was on his own. Owner flexibility is good, perhaps won’t work on a busy CL, but means staying solo, can match a solo Club Site price at some places.
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I spent a rather frustrating time last night, looking for CL'S for a trip in May, details /prices differ on Web page to SD book. Sometimes the SD book is more up to date than the CL Web page and other times its the other way round.
Emailed one CL web/ book price both said from £15 but was told price this year was £20! So neither had been updated 
Good job I checked., or it would have been a bit of a shock 
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After last night's cl searching it wasn't what I found, in many cases the new SD book was more up to date.
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That also happened to me a couple of days ago...found a CL for an overnight stop....quote was £13 in SD....when i rang to book the price was £20. Still cheaper than £31.20 pn for the CaMC site just up the road..(market forces spring to mind !!)..
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I too have had the same problem this morning Helen. I have booked 2 sites for early Spring, both of which have quoted a price that exceeds the price in the newly published guide and their website. Obviously up to me to accept or decline them as I was informed of them in the email but nevertheless what is the point of having them on the website in the first place? One of the prices wasn't even close to the website price.
About time some co-ordination between CMC and CL owners took place.
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Some cls still don't have an email unfortunately so bookings have to be done over the phone. I confirm the price per night and have also been lucky that the price hasn't increased when we stay, it would be difficult to prove.
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We booked a CL on our last trip, for 4-9 Jan, by phone, and was told that it was the same price as shown in the SD & on the web. When I went to pay was told it had now gone up by 25% for this year, but they did only charge us the old price. The reason for the high jump in price as they were in the process of fitting full services to the pitches and they'd not increased their prices for over 4 yrs.
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Hope that you told them to stick it and pointed out the error on the web site to them, H&T, and then found another that suits.
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Wherenext wrote, "About time some co-ordination between CMC and CL owners took place."
I have just been looking at a site in the New SD It says £15 for basic cl with ehu per night.When you check on the website for reviews etc, the price says £20 per night and that was set 30/08/2016
With information like that you pull your hair out.
Looking at my receding hair line I seem to have had lots of trouble when booking
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No, we won't be using the site,
mind you its still very popular as it was full for some of the days we asked about. 0 -
Perhaps those that had booked were under the impression that it was still the old price and didn't enquire about the current when booking....we always do.
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