Lunar spare parts availability

it's not the dealer, it's lunar. I have had problem in the past, even one approved repairer refuses to do lunars as still waiting for payment from 4 years ago. I waited 3 months for parts under warranty. I contacted a caravan spares dealer for a bathroom tap as mine was leaking, quoted £120 and a 12 week wait from lunar, found a different type at Victoria Plumb for £30 and was here in 2 days. perfect and better than original.   

Indeed JVB most dealers do tend to rely on warranty if they can. My view is that, other than for extended water ingress, the warranty is there for the dealer rather than the customer. 

I had a minor problem with our dealer at last service. We collected our present caravan new from the dealer on 5th December 2017 and went away about 13th to 28th December. Whilst away I noticed a small 10mm scratch through the white on inside face of Belfast styled wash basin. I reported this to dealer start of January along with pictures. I next contacted the dealer around August. The chap I had spoken to was new and only lasted a month and I found he had not passed details to their warranty chap. Lunar refused, not unsurprisingly, to send a replacement sink. I spoke to warranty chap and said 'no way do I want the basin replacing by you. I want a neat job.' I told him that all that was needed was a simple cosmetic repair on the part of the basin which would never receive any wear anyway. I asked to speak to service manager. He wanted to discuss it but I simply said 'I reported it start of Jan, your problem and not mine. See you for the service and hopefully we won't fall out then'. 

During our September holiday I found another fault. One of the side panels had been damaged during construction and filled. About the size of a 5p piece but it had not been painted. Contacted dealer and not unsurprisingly he put in a warranty claim that was rejected in view of the time passed - over 9 months.

When I took the van in for service I pointed these two points to service manager who started on about warranty being refused. He did not see how the panel damage was not spotted. I pointed out that when originally done the filler would have been pristine white, I had washed and polished van in March, washed it in July and it was only in September that I noticed it on washing again. I pointed out that they had not spotted the mark on the basin and that it was only after a week of use that I had spotted that and so I could see how the damage was easily missed. I said that there were two possibilities. Either the panel was damaged from new or I had somehow picked up the damage, had it repaired to a professional standard but not airbrushed in. I said you decide which of those two is the most likely. As for the wash basin check company e-mail for 4th January with attached photo.

When I collected 'van all jobs done. I did say to the service manager that I did not see why the fuss initially when we both new it would be easily sorted and trying to avoid liability was pointless as all that would have done is save the company £100 and loose at least one future customer. I told him that I would not have gone to small claims over such an amount but I would have given bad publicity for an infinite time period. 

I have had similar with another dealer with a Swift. Replacement large seat cushion for rear dining area and two front windows. All carried out at dealers expense after giving me crap about warranty. 

at the beginning of September while travelling south heading for france my lunar (2013) was hit by a wagon. we were going to travel through france and into spain for the winter as we have done so for the last eight years. we went through the normal procedures with the insurance company and was put in touch with a repairer. that as I said was the beginning of september, I am still waiting and the repairer has said he has contacted lunar from time to time without any success. there must be some way to take lunar to task over this.

Presumably the fridge, oven parts are from the manufacturers of those devices and not from the caravan builders

As Easy says the parts that have been an issue may indeed be the manufacturers but this has never been put forward as a reason for the delay-in fact nothing has been put forward and it just seems that we are expected to accept that once we have paid our money the manufacturer has little or no interest in us.

Such parts are supplied by the appliance manufacturer in my experience under their warranty. 

I had warranty work done on my Lunar and the work was completed quickly and with no problems.

Our previous van from the Swift stable was a different story. The parts took 4 months to arrive and when they did finally arrive they were the wrong parts.

If you read posts on here far enough back you'll find people have had problems with just about every U.K. manufactured van at some time.

The work was done by the dealer and I'm sure that if parts were needed they came from Lunar. It may be that parts were not needed however the warranty work was done without quibble.