Van Levelling

TrackerEKS
TrackerEKS Forum Participant Posts: 21
edited July 2018 in Motorhomes #1

I have just returned from 8 days away in my motorhome, when I rolled the vehicle off its levelling blocks, I notice that some sections had melted in the heat and I was only in the UK!  I came back and contacted the manufacturer, who has agreed to look at them, but it is gong to cost me £18 to send them off an a further £8 for the carriage to return them  As the failing is in the product a bit miffed that I have to pay this much in carriage.  Chris

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Comments

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,860 ✭✭✭
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    edited July 2018 #2

    Might it be an idea to send them a photograph of the problem first before going to the expense of carriage? Are they still usable? If they are not I can't see the point of them being returned to you.  BTW you might want to check out Hermes as they have collection points all over the place and I have always found them quite reasonable for carriage costs.

    David

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited July 2018 #3

    As far as I am aware because its only your opinion they are faulty, then you pay the postage and if indeed they are faulty then you get a replacement plus refund of postage cost.

    It's a chance you take because the manufacturer may say "not our fault", in which case they will return the goods but not refund the postage.

    I assume you didn't purchase from a seller in which case its them you deal with and not the manufacturer.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,142 ✭✭✭
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    edited July 2018 #4

    How much are new wedges and how old are the damaged ones? It’s all factors to consider under the heading of wear and tear.

  • ATDel
    ATDel Forum Participant Posts: 335
    edited July 2018 #5

    As with anything bought it’s the seller who is responsible not the manufacturer, if fairly new get the seller to send back!!!

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