Green Flag service level flying at half mast

PeteF
PeteF Forum Participant Posts: 2
edited May 2018 in Club Products & Services #1

I received what I think is an appalling level of service from Mayday / Green Flag at the weekend. I appreciate that it was a sunny bank holiday and demand was heavy but a 10 hour wait to be recovered seems excessive to me.

I can't be alone in having a motorhome 7.5 mtrs long but despite my emphasizing the vehicle dimensions and weight when I called we were sent two vehicles which were unable to recover us.

We were broken down with an engine that had cut out and would not restart, on a busy bypass with us obstructing the carraigeway.

Updates from Mayday weren't much help as three times they sent a text to say that someone would be with us well before the time that the text was sent!

To add insult to injury I have now started receiving calls from injury claims lawers so somebody has obviously sold my details on to them - I know that CMC staff read these discussions so could someone comment on this please?

Comments

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited May 2018 #2

    Don’t count on staff reading your post, Pete. You might be lucky but it's probably best to contact someone direct if you want to bring it to the club's attention. 

    Sorry to hear of your ordeal. 

  • PeteF
    PeteF Forum Participant Posts: 2
    edited May 2018 #3

    I'll be making a formal complaint through Mayday channels but everybody says how good their service is - I felt it was worth alerting people to the fact that it isn't always so.

     

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited May 2018 #4

    Thanks for the heads up.

    I use RAC Arrival via C&CC. It provides the same cover and they are very open to negotiations on their premiums.

  • Eribanaut
    Eribanaut Forum Participant Posts: 26
    edited July 2018 #5

    For the second year running I have received a less than satisfactory service from the Club's Mayday service.

    The staff are courteous enough, but their communication with each other, together with their apparent inability to communicate efficiently with each other, led us to a ruined holiday and a nightmare recovery.

    I don't consider Mayday to be the best option for the majority of caravanners.

    The RAC and AA are dearer, but their benefits are worth it in my opinion.

    I  will probably be switching to one of those come renewal time.

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