Yet another plus point to our club

dougiec
dougiec Forum Participant Posts: 19
edited April 2018 in Club Membership #1

I made a ferry booking through the club last February and only today noticed that I had booked the wrong outward date, idiot!

My wife and I are away in New Zealand at present so phoning someone was not really feasible so after going online to the club and using the chat facility I spoke with a lady who saved my blushes and got the booking changed to the correct date.

This is yet another example of why being a member of the club can take the stress away when things don’t go according to plan.

Well done Denyse for all your help and thanks for stopping me looking like a complete twit to my wife.

Moderator Comment - Moved from the Story Section

Comments

  • JollyKernow
    JollyKernow Forum Participant Posts: 2,629
    1000 Comments
    edited April 2018 #2

    Hi dougiec

    There are lots of benefits to our membership, glad you're sorted. laughing

    JK

  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited April 2018 #3

    Hi Dougie, hope you are enjoying New Zealand - we loved it.

    Now if you book your next ferry directly with Brittany Ferries you can change the dates any time up to 5  days before departure without any extra fee, unlike the £20 the Club has charged you for the alteration.

    Have a safe journey home. Fly carefully.

     

  • Cornersteady
    Cornersteady Club Member Posts: 14,426 ✭✭✭
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    edited April 2018 #4

    wow ET, can't have a good deed by the club going unpunished can we?

  • Cornersteady
    Cornersteady Club Member Posts: 14,426 ✭✭✭
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    edited April 2018 #5

    Yes well done club

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited April 2018 #6

    Do Brittany Ferries cover the route the op wantedundecided

  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited April 2018 #7

    A good deed? Come on ! It's an everyday chargeable booking change - except if you try to do it at the weeend when Club offices close down and you have to wait till Monday morning. Lots of us have been caught out that way when trying to alter homeward ferries booked with the Club. 

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited April 2018 #8

    Hi dougiec,

    Thanks so much for your feedback which I will forward on to the relevant teams. So pleased you found the service helpful and we are always happy to help where we can. 

    I hope you are having a wonderful time in new Zealand. cool

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited April 2018 #9

    Eurotraveller, I think the point was the chat facility was helpful and the OP was happy with the outcome.

  • Cornersteady
    Cornersteady Club Member Posts: 14,426 ✭✭✭
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    edited April 2018 #10

    yes it was but the OP was praising the club, and you couldn't have that could you?

    Even this last post of yours has to bring up a possible negative? Why?undecided

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited April 2018 #11
    Thats good customer service by the CMC retail organisation.
    I would expect any company worth.its salt would do.likewise for a customer.
    The Cmc is not unique in this respect.



    ---------K

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