Deliveries to sites
Comments
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The simplest rule is "No Deliveries". Nothing however to stop the person placing the order to specify "Deliver to pitch nn" of course.
Deliver to pitch? I think not. Wish to arrange a delivery than ask but do not be offended if the answer is no
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I have this morning recevied a call from a friend,who is stil a warden, and during our conversation we spoke about this thread,and says there has never as far as he knows been a problem receiving parcels for members as long as they know one is coming,but they always "advise" if the office is unmanned then ts down to the individual to advise the delivery company not to just "drop and run"which has in the passed happened and has made for problems,when advised the parcel had been "accepted"
Ps she says she will look in to see how many understand the "real world" of site management in the UK as she knows what can happen in other places
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The simplest rule is "No Deliveries". Nothing however to stop the person placing the order to specify "Deliver to pitch nn" of course.
Deliver to pitch? I think not. Wish to arrange a delivery than ask but do not be offended if the answer is no
On the most recent site I stayed on the first page in the Information Folder was a note to the effect that "If ordering stuff to be delivered to the site, remember to include the pitch number".
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Yes. I should have mentioned that! Pitch 14.
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Everybody (or almost) here knows better ways of organizing absolutely everything, what you are all ignoring is the general principle of, is it an unreasonable request to accept a parcel. Nobody's business what its for but the customers.
It is not a matter of better ways of organising David. The site offices are often unmanned for much of the day.
Generally in the UK if something is required it is usually available locally without too much problem.
I do not put out others if I can easily sort myself David.
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At a time when the site staff do not have enough time to even ensure that the CMC on-site rules are adhered to by all their customers as well as their other various duties, I personally disagree you.---- Of course you have the right to contact the CMC head office and lobby for the CMC Site offices to be used as collection agencies.
That way, if you are successful everybody will be able to order whatever they like and have it delivered to the site office.--- Until then, the CMC does not allow anything other than letters and cards belonging to customers,to be handled by the site employees. - OR - if Head office declines your lobbying, everybody will have to take personal responsibility for ensuring that they collect their purchases from a retailer or or a retailer's drop box.
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There is however an opportunity for added value business to the CMC, if they were to levy a charge of £10.00 handling charge per package delivered to site for a customer.
K
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One of the most inventive, self reliant people I've ever met only had 1 leg, so he could only stand on his own 1 foot. At a team building event he was first on the high wire between trees.
Inspirational.Unfortunately, HR and the elf and safe tea advisor deemed he was unfit to work as a welder, a job he had done for many years, so they made his role redundant. Sign of where we in the UK are in the race to the bottom
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Got nothing to do with UK being great, or customer service being better elsewhere. It's all about an individual taking other individuals and the Club for granted, making unqualified assumptions, and then getting huffy if they don't get things their way.
Ask politely, then either say thank you, or agree to make other arrangements. The Site Staff aren't in a position to watch out for delivery vans all day. Everyone knows Club Site staffing has been cut back. If it was a small parcel arriving by regular post, then I bet there would have been a good chance of Wardens taking it in, had they had prior knowledge. We have had stuff delivered, but always made prior arrangements and checked things out. Don't take others for granted!
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Race to the bottom started when Bre*** began
Must say there is more of a chance the delivery man catching someone in reception between 12pm and 3pm in the UK, than over there
I have always received good customer service from the few CC sites I have used, maybe I don't have the mindset that being a 'member' I can take advantage where possible, and that they work for me attitude.
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I don't think they are inadequate really DD, just not set up to accommodate sitting at reception because folks forget to pack certain items of equipment! They are probably very good at giving visitors information on where they can purchase anything required, and maybe even where Amazon et al pick up boxes are located. In some instances, no doubt they offer to loan items. But being expected to sit looking for a delivery is perhaps not productive work time? It could all have been so simple if assumptions hadn't been made!
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No------ I'm saying that you have the right to contact head office with a request for them to change the responsibilities of the site staff. IMHO I would expect that Head Office would send a polite refusal and if that does not please you, you could always cancel your membership. The choice is yours
During the 30 odd years I was a member of the CC (CMC) I have never seen any examples of that company providing a bad service.
K
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We accept parcels gladly for our neighbours. However, we don't sit in waiting to accept their parcels, and they are not selfish enough to expect us to do so.
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We take in parcels for most of our neighbours 😆. However there is one we don't, and I feel sorry for the delivery drivers, but they don't or won't open their door to accept the said delivery they have lots! But expected us to drop them round there and often didn't respond to the door.
Classic whilst we were away - friends looking after our house were walking by one day were surprised to see a parcel on the doorstep. It was for said neighbours. They took parcel round and were shocked 😲 by the response! Virtually accused of taking without consent as she'd been on to the company she purchased from etc etc. She did eventually say thank you but most ungraciously.
So yes some folks can expect too much. But if the office isn't continually 'manned' for customer purposes then they shouldn't be expected to be there just in case!
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Sounds like a very peculiar neighbour bakers, we are so lucky with all ours.
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My OH, Fliss, had a neighbour like that. Would not answer the door amd the only way to give him a left parcel was to catch him as he drove into his driveway and within 30secs he was inside and would not answer the door. Strange cove and so Fliss eventually refused to take parcels for him.
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"Generally if couriers are unable to deliver items they go away and try later ...."
Can't agree with that one as our next door neighbours have a constant stream of couriers who'll do anything rather than have to come back a second time - because they don't get paid for multiple attempts - so they go to any and every neighbour to try to get them to take parcels in. There have been occasions when I've been 'caring' for parcels for my neighbours for up to five days.As far as I'm concerned, there's little difference between site staff being expected to sign and/or care for a parcel from Amazon or such and Tesco/Waitrose/Asda/Sainsbury's, etc. etc., trying to deliver the groceries to which the club has already said no.
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I've Deleted User the content of an impolite post which has resulted in several following posts showing that the "quoted post" has had contents removed.
Thanks for the responses folks but please keep it polite.
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