Deliveries to sites
Comments
-
CC Ltd needs to learn the meaning of service.
Well if that is true (which it isn't IMHO) then I can't understand why club sites are so popular and remain so?
1 -
However, the details are not really important it's the principle that CC Ltd actively won't allow a minor service to be performed.
I am not sure that this is correct ....... are you?
It is more likely that they give discretion to the warden to say yay or nay I suspect
1 -
I agree with David in that "what a fuss" sums it up but, in my view, that phrase reflects the song and dance of posting the tale on here rather than simply accepting that's the way things are. It's not really worth getting wound up about, is it?
1 -
What I find slightly surprising is that, given phones are now considered essential to the life support system, one would set off without the requisite cables in the first place.
0 -
I am sure most wardens would be happy to help in a situation whereby a member needed to have something delivered to site as a matter of urgency. I once had an awning part delivered to Morton in Marsh and the warden very kindly delivered it to my pitch! However the difference seems to be is that I discussed my issue with the warden before going ahead with the delivery and I think that is an essential courtesy.
David
1 -
Campsites are not always in areas of coverage to receive text messages or internet connection for e-mails.
Fortunately, last weekend, the pizza delivery was effected as I stood loitering outside the gate at a CAMC site, with no need to disturb the warden I had requested a call from the delivery agent as they approached the site, in the online ordering portal where special instructions could be left, in order to expedite things and ensure it was piping hot. This technology lark is not exactly rocket science is it.
Wot's the record for posts on a thread? Can this get near to? Sunday departures anyone?
0 -
Hey, why so spiky, David?
Of course I knew what you meant. I was agreeing with your choice of words but using them in a different context.
There was no need to be defensive as you weren’t under attack.
0 -
Not that surprising really. I had cause on two occasions last year to make similar purchases.
The charger that I had in the caravan I realised was not the correct one for my tablet and had insufficient output to recharge at a reasonable rate whilst the tablet was in use.
During the same trip I bought Fliss a tablet s well. The supplied lead was a little short if she was sat in her normal position and charging during use. A longer lead required. Both occasions we made do for a day or so and then picked one up on our travels
0 -
She normally uses a charging pad at home but forgot to bring it. In the caravan we have cables for mini and micro USB and Apple lighting but not USB-C so I ordered 3 cables, one for the caravan and one for each of our cars. I wish all phones would use the same cable but that’s another subject.
0 -
Letters and cards are happily accepted by the site employees on behalf of customer. This is part of the service.
Accepting and signing for parcels by site staff IMO is a definite No No. ----- Customers should make their own arrangements to purchase, and subsequently collect any goods that they fancy buying when on holiday. It's called personal responsibility.
Site employees have more important tasks to perform to ensure that the site is a pleasant place for their customers..
K
1 -
In those circumstances, ordering on line wouldn’t have been my first thought. So many high street shops and supermarkets sell them.
0 -
Amazon have collection boxes all over the country AD. Why should the camp site be criticized just because an Amazon customer can't be bothered to use Amazon's own collection process.
Their other alternative would have been to nip to the nearest appropriate retailer and buying the bits and pieces there. - Simples !
K
0 -
I've been reading this thread with interest and, to me, it brings up a number of points.
1 There are few people who don't rely on mobiles these days and I keep a spare charge in the caravan.
2 Personally I wouldn't dream of asking the wardens to sign for a parcel. We are rarely away for longer than two weeks and, if it was necessary for a parcel to be delivered whilst we were away, it would result in different delivery arrangements made by us.
3 It was only a phone cable. Why go to the hassle of ordering it online and having to sort delivery when they sell them in even the smallest shops these days. I once forgot my earphones and will listen to music or a podcast whilst my wife watches the TV. I happened to go into the local Spar shop for a newspaper and found a pair for £1. Sound quality wasn't great but they served a purpose.
It does, however, beg the question of customer service. we are members and customers and sometimes I feel the customer service aspect does fall a little short especially when compared to non CC sites and sites "over there".
0 -
Maybe Amazon could establish drop lockers at camping sites across the country, job sorted
Some enterprising supplier could then offer a drop and return service for all the paraphernalia required for ones camping trip. Make the drop locker big enough and you could send a caravan or motorhome ahead of your holiday c/w associated accessories like awnings, chairs, awning heaters, tables, bucket and spade etc. Pop it into the locker at the end of your holiday, job done
CAMC could then do a pitch and put up type service for those members that expect a bespoke service
0 -
In general wardens don't have time to sit in the office with the staffing levels available. The reception buildings are often very small and already full of stuff. If a parcel arrived when someone was there, and if it was small enough it might seem churlish to refuse to accept it on behalf of the resident.
However, what is small? A phone cable - OK; a dishwasher - not OK? So we would need rules about the time of delivery, the maximum sizes and weight, how it was to be disposed of if resident did not collect - and probably more about contents, damages, goodness knows what.
The simplest rule is "No Deliveries". Nothing however to stop the person placing the order to specify "Deliver to pitch nn" of course.
0 -
I would if it was an emergency delivery and it was the only way to get hold of it. Not all suppliers deliver to pick up points. However, I certainly would not be offended for a run of the mill item. I can understand the wardens point of view. On a site with 200 pitches they could potentially have several deliveries a day in peak season. They have no idea if the parcel contains something worth a few pounds or £100. So have to provide secure storage until it is collected, and if never collected deal with sending it back.
2