My rights under Consumer Rights Act 2015

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  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,149 ✭✭✭
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    edited December 2017 #32

    Dex, thanks for the update.

    I'm glad the outcome was good and it proves the system works. 

    Customer care? Pah!!

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
    1000 Comments
    edited December 2017 #33

    Dexter, you are probably right but I struggle to see how the manufacturer can dump their negative attitude on the Dealer & just get away with it😤. Thanks for the reply👍🏻. You’ve done great in your fight against these arrogant businesses👏🏻👏🏻. Let’s hope they now show you the respect you’ve earned.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,064 ✭✭✭
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    edited December 2017 #34

    Yes, well done for sticking to your guns. The only thing that worries me, you have bought another Eldiss. Fingers crossed all goes well in February for you.

  • dexterlevi
    dexterlevi Forum Participant Posts: 10
    edited March 2018 #35

    Well the day has come and I have collected the replacement van. First surprise I got on collection was that a full PDI was completed and I have a copy of the PDI report. Also got damp test report although I think they call it something more technical these days.Saw the rejected van back on the forecourt with the fore sale sign on display. Lets hope they have properly dried the van out for the next owner. The new van is sat on the drive albeit not as clean as it was when I collected this morning. Awful weather which meant a quick clean before the wife came out and inspected her new pride and joy. She never went with me when I rejected the last van and placed the order for the new van so this is the first time she has seen it for real, rather than in pictures. First thing she said was, I love the updated internal colour scheme, so she is happy. If shes happy then I,m happy. How many partners have experienced that feeling over the years. Only gripe she made was about the dealer special edition emblem on the side as it is a Sherwood Edition. All that means is that they have added an additional external locker, 240 V external point and a gas barbecue point. That will do me but she does not see why they had to put an additional emblem on. Well you cant get it all right. Anyway going out to load up all the equipment and off for two nights away, even with the beast from the east 2 on its way?

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,149 ✭✭✭
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    edited March 2018 #36

    That’s good news, Dex. I reckon the dealer will have double checked everything this time. 

    Thanks for the update.

     

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
    1000 Comments
    edited March 2018 #37

    well done to you for sticking to you guns. don't forget your getting the extras from a dealer special without paying the extra and saved 3 grand from the first van so i'd say you've done very well indeed.. big thumbs up from me.  

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