Cancellation Warning Letters
Just cancelled a booking for Sunday due to the slightly inclement weather we are having. I've only been in the club for 21 years and this is the first time ever I have made a late cancellation. What have I received for my trouble but a not even polite email telling me off for doing so. Maybe I would be better thought of if I had written off my car and caravan and presented a rather large bill to the caravan club insurance who I have also been with faithfully for many many years, with this weather could the caravan club or whatever they call themselves now show a bit of sense!
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Just ignore it, it's automated.
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A human did programme in the standard response initially, but when its flagged a 'Cancel' and not within time limits the computer did not know it was snowing outside whilst in its air conditioned room, probably hasn't got a window to look out of either
It has a hard enough job looking after this Forum, feel some affection for computers
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Be more surprised that the computer even managed to issue the email and to the correct person 🙄🤣
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As a member for over 30 years, I was very upset when a couple of years ago my wife took ill, just two days before we were due to depart for our holiday.When I returned from the hospital, I rang head office to cancel our booking, and was spoken to by a VERY unsympathetic young man, who must have repeated about three or four times that I should have given 72 hours notice of cancellation. I tried to explain that had I known what was about to happen, I would have done. Seemed to fall on deaf ears!
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I can understand people getting upset over this.
I am also aware that these letters are auto generated by a computer that doesn't understand the present weather conditions.
All this anxiety could have been prevented by an announcement, on here, from the club re the present conditions. Yet again a lack of simple communication
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How hard would it be to add a paragraph at the end of the soul-less corporate automatic response along the lines of :
However, If you have cancelled your booking as a result of an unexpected household or family crisis, a mechanical breakdown of your outfit, or unexpected extreme weather, we understand that your late cancellation was unavoidable.
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..J, back in the day, just a few minutes, even on an old warehouse sized steam driven IBM, with source and compiled code in card form....
these days, a browse of a screen, a couple of seconds typing and Bob is.....as they say.....
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At least you didn’t loose a deposit or all of your money like you may have at a commercial site.
My sone was due to meet us for Easter a few years ago, we were staying at godrevey and he was booked into a campsite just a bit further along the road, with the forecast of sub zero temperatures and strong winds he cancelled after all being in a tent in that weather wouldn’t be much fun. He lost his deposit for his holiday.
As for paying for additional nights if snowed in, why wouldn’t you pay?
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Amend the booking for a later available date (at the same site) This avoids the automated response and if you can’t fulfil the new date, as long as you cancel that before 72 hours, nothing happens, no email, no black mark, no hurt feelings.
Oh, and Spuz, like your avatar... Icon special editions circa 2007. SWMBO has the Marble White one.
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Last year we took delivery of our new caravan and took it straight away for a few nights to Burford, about an hours drive from home. When we got there the new all singing and dancing control panel failed, so no lights power etc. The warden could not help so we had to come home after spending a whole 2 hours on site. We were given a refund for a few nights but the computer kept two nights. Mrs Warden was upset that she could not refund the full amount due to the circumstances. She gave me a written note and told me to write to the club and explain. We would then get a full refund.
Write to club we did and in due course we got a phone call telling us that the club rules state that seventy two hours are required for a cancellation and leaving early. We left the site early so tough we keep two night site fees, by the way the site was empty only a few vans there.
Not only were we upset by the failure of the new van but by the attitude of the club that we have been members for 34 years at the time.
The van was sorted by the dealer the following day but a very nasty taste was left in the mouth by the clubs attitude.
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Oh I forgot we also had a "nice " letter from the club reminding us of the rules!
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Cancelled a booking with the Camping Club yesterday because we couldn't get caravan out and felt it was not safe to tow. Despite it being strictly speaking against the rules and without prompting the site warden refunded our deposit. We really appreciate that as it was clearly beyond our control and felt it a "friendly" gesture. Think that automated letters risk adding to members distress at difficult times and should be reserved for persistent offenders.
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We appreciate that giving advance notice of a cancellation may at times be difficult, especially due to Adverse weather conditions.
If there were three instances of late cancellations within the calendar year, we would review the circumstances around each cancellation using any notes held on the system, and would contact you if further information was required.
Situations such as this would always be considered on a case by case basis, and no action would be taken to suspend the membership or cancel forward bookings without first reviewing the late cancellation history and the members individual circumstances.
Please be assured that the Club has every desire to be sympathetic where a member is doing everything reasonably possible to avoid late cancellations. We will not be penalising members for genuine cancellation reasons. By no means do we want members to put themselves at risk by travelling when it is not safe to do so.
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