Motorhome Warranty’s

Chrystal
Chrystal Forum Participant Posts: 231
100 Comments
edited February 2018 in Caravan & Motorhome Chat #1

Nightmare times with our Motorhome Warranty.

Second time trying to get satisfactory warranty work done on our Two year old Motorhome.

First backwards and forwards trying to get reverse camera fixed. We got it fixed after three attempts.

Now another problem, told it would be sorted after two days. Still waiting one week later.

Promised repair job, should be new fitting really.

Hard luck if we wanted to go away this weekend.

Comments

  • hitchglitch
    hitchglitch Forum Participant Posts: 3,007
    1000 Comments
    edited February 2018 #2

    Still haven’t got my reversing camera fixed after two years. Once to the dealers and twice to the factory.

  • Chrystal
    Chrystal Forum Participant Posts: 231
    100 Comments
    edited February 2018 #3

    Our sympathies go out to you hitchglitch, sooooooo very annoying these people cannot do their jobs properly.

  • Tigi
    Tigi Forum Participant Posts: 1,038
    500 Comments
    edited February 2018 #4

    Common problem, you have to be very very firm never be rude that does`nt work at all and just keep pushing!

  • Chrystal
    Chrystal Forum Participant Posts: 231
    100 Comments
    edited February 2018 #5

    Cheers Tigi, It’s just so annoying that these companies know about the problems but just try to ignore them.

  • KeithandMargaret
    KeithandMargaret Forum Participant Posts: 660
    500 Comments
    edited February 2018 #6

    Would you like to put a manufacturers name to the MH you are having problems with - the Motorhome Design Awards 2018 have just been judged and I wondered if your MH happened to be amongst one of the 'Winners' in an earlier year ?

  • Chrystal
    Chrystal Forum Participant Posts: 231
    100 Comments
    edited February 2018 #7

    Autotrail on Fiat Base.

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
    1000 Comments Photogenic
    edited March 2018 #8

    Quote the Sale of Goods Act to them assuming this is the dealer you bought from. Goods have to be of merchantable quality and this is clearly not. Tell them that if it is not fixed to your satisfaction within say 28 days you will get it done elsewhere and issue a small claims summons for the cost. Do not be fobbed off.

  • young thomas
    young thomas Forum Participant Posts: 11,356
    1000 Comments
    edited March 2018 #9

    Time passes at a totally different rate in a MH dealers....

    good advice from WW....they need to know you are serious..

    stick with it, this should be sorted amicably...what is the other issue?

  • Chrystal
    Chrystal Forum Participant Posts: 231
    100 Comments
    edited March 2018 #10

    Not sure what you mean by other issue?.

     

  • young thomas
    young thomas Forum Participant Posts: 11,356
    1000 Comments
    edited March 2018 #11

    I meant this "Now another problem, told it would be sorted after two days. Still waiting one week later."

    ....or does it refer to 'another problem' with the original issue, though it appears you got the camera fixed.....eventually...

  • Dave Ireland
    Dave Ireland Forum Participant Posts: 5
    edited March 2018 #12

    Maybe it's time to name the manufactures who are selling expensive  products that are sometimes not fit for purpose, and dealers who are either incompetent or not interested in supporting the product after the initial sale. My experience of Pilote has been disappointing with numerous electrical problems within 12 months of purchase. 

     

  • Chrystal
    Chrystal Forum Participant Posts: 231
    100 Comments
    edited March 2018 #13

    Sorry B.B.,

    Other issues , instrument cluster and sat NAV.

    Now sorted. But won t hold my breath. Not been out to test.

Categories