Warning about Motor Mover Supplier.

Roger Hurcombe
Roger Hurcombe Forum Participant Posts: 1
edited March 2017 in Parts & Accessories #1

Hi everyone.

Just a warning for anyone thinking of having a motor mover fitted to there outfit.

I contacted a company called NVS UK L.t..d trading as Autofix Direct  of Derby regarding the purchase and fitting of a motor mover to my trailer.

I was asked to supply photos and was assured they could supply & fit for the sum of £800.00, a week later there fitter arrived and drilled holes in my chassis to fit drop plates.after approximately 2 hours of trying he gave up and said it could not be fitted and Informed the company,the next day I contacted  the company to request a refund and was promised a refund within 5 days.

15 days later after many phone calls , emails and after contacting my card supplier myself I finally got the refund.

BE AWARE.

Roger Hurcombe.

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Comments

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
    1000 Comments
    edited March 2017 #2

    Chassis shouldn't  be drilled

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
    1000 Comments
    edited March 2017 #3

    You might need more than your money back if the chassis has been drilled?  A cautionary tail indeed.  

  • dave the rave
    dave the rave Forum Participant Posts: 806
    500 Comments
    edited March 2017 #4

    is the caravan an Eriba ?If so the only mover that fits,to the best of my knowledge,is made by Reich.They supply special plates,which involve drilling the chassis but is perfectly acceptable,and the motor units have to be fitted "upside down"

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,147 ✭✭✭
    10,000 Likes 1000 Comments Name Dropper
    edited March 2017 #5

    NB. The mover was being fitted to a trailer, not a caravan.

  • dave the rave
    dave the rave Forum Participant Posts: 806
    500 Comments
    edited March 2017 #6

    forgive me.........I assumed that the unit involved would be a caravan as the information has been posted on a Caravan Club forum!".........(some people,mainly from an island off the west coast of England,refer to caravans as trailers!!!!!)

  • Polymerman
    Polymerman Forum Participant Posts: 2
    edited March 2017 #7

    The same company also supplies and fits tow bars with similar finesse, is my unfortunate experience.

    BE VERY AWARE!!

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
    1,500 Likes 1000 Comments
    edited March 2017 #8

    First rate company laughing

  • HillClimb
    HillClimb Forum Participant Posts: 45
    edited March 2017 #9

    I believe they are also known as AutoWFix and yes there HQ is in Derby.

    They fitted the mover to our Caravan

    The good news is we are happy with the mover and the technician who did the work was very capable, helpful and worked hard to keep us informed

    The bad news is making arrangements for the installation and this company's post-sales customer service is appalling!! My Advice - give this company a very wide berth

    The first appointment was a no-show - they kept us waiting for hours with zero communication (and no apology). After complaining to the owner, they were then FOUR hours late for the second appointment and the communication from their team who make these arrangements was a disgrace. The owner said that he would send me a complimentary Wheel clamp as compensation for the time they had wasted and the many, many mistakes they had made.

    Well they never sent the clamp or any other form of compensation. I wrote a letter of complaint - I kept it factual and not abusive - I have never had an apology or any other form or reply.   Give AutoWFix a reply because bottom line they are not competent   and care nothing for customer service

     

  • Glenn T
    Glenn T Forum Participant Posts: 49
    edited January 2018 #10

    Can anyone help.

    My daughter has just bought a new 2018 Pennine Pathfinder Folding Camper.

    She needs a motor mover fitted asap.

    Have any members had  a mover fitted to their Pathfinder.

    Any info would be much appreciated 

     

  • dave the rave
    dave the rave Forum Participant Posts: 806
    500 Comments
    edited January 2018 #11

    have a word with Songhurst Caravans at West Malling 01732 845399.They handle Powerwheel and Reich movers.Depending on the chassis they may well be able to help.Ask for Richard Songhurst,he is usually very helpfull.

  • dave the rave
    dave the rave Forum Participant Posts: 806
    500 Comments
    edited January 2018 #12

    Just a thought.......you may get more results using a different title.

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