Compensation Expectation ??

JohnM20
JohnM20 Forum Participant Posts: 1,416
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edited December 2017 in General Chat #1

Would it seem reasonable to expect some compensation ? I recently had trouble with my home phones, I couldn't get incoming calls although outgoing calls were fine.  I contacted my phone service provider (I'll not mention any names) who sent an engineer. He was mystified by the problem and concluded that it must be a fault with my 6 months old phones and suggested that the only course of action was to get the phones exchanged.

I did this but unfortunately I couldn't get an exact replacement as they were out of stock and the store didn't know when they would be getting any more. Reluctantly I accepted another make which were slightly cheaper and got  a refund for the difference.

However, when I set the phones up the fault was still there. Aaarrrgh!!!  I still couldn't receive calls so it was nothing to do with the phones themselves.  Added to this, the new phones have proved to be nowhere near as good as my original phones but I don't think I have any grounds for returning them. I've had the journey to the store and the job of entering all my 'Phonebook' numbers and names, all for nothing.

Do you think I should be entitled to some recompense?

Comments

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited December 2017 #2

    No.   You chose to change the 'phones. I would have borrowed one from a friend to test.  Surprised this "engineer" did not do that in the first place.

     

    Sounds like a faulty master jack.

  • JohnM20
    JohnM20 Forum Participant Posts: 1,416
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    edited December 2017 #3

    Perhaps I should have said "recompense from the service provider" (not from the phone supplier) as I accept that I chose the replacement phones.

    The engineer did put a test phone into the master socket and declared it was OK. It was him, as a representative of the service provider, that said it was faulty phones.

    Interestingly, I have heard that quite a few people in our area had trouble with broadband and TV only a couple of days before I found our problem. Is this a coincidence or were wires disturbed in the street cabinet when those faults were being rectified? 

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited December 2017 #4

    Unless you're desperately short of money, then I would put the old phones on Freecycle, give them away to someone who needs them, and the "feel-good" which will result will make you feel better than any compensation.

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited December 2017 #5

    No, sometimes sh1t happens ,just move on cool

  • tigerfish
    tigerfish Forum Participant Posts: 1,362
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    edited December 2017 #6

    No!  This country is being ruined by the compensation culture!  Bin it. as Husky Dog said S*** happens get used to it!

    TF

  • Kennine
    Kennine Forum Participant Posts: 3,472
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    edited December 2017 #7

    Can't argue with that TF ---- Good Post 

    K 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited December 2017 #8

    It depends on what your contract with the supplier says but compensation certainly wouldn’t be the first thing I’d think of.

    I’m with Nav in suggesting you should have borrowed a phone to test if the engineer's theory was right. 

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