Customer Focus
Comments
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all their sites we have visited this year have been outstanding .
I hope so as we will be using 5 or 6 of them this year
Put a CC site and a C&CC site side by side though and I will choose CC simply for their earlier general arrival time and better booking conditions.
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But the point about all having the right to be in the lay byes was that I made. I just queried why focus the problems on one group of people from one specific country! Why not acknowledge that a group was singled out, deliberately in a derogatory way. In the life I live I hope, and I know it's a pipe dream, folk are far better than that. I hope faIr and logical discussion ensures. I bet you wouldn't address the British in that lower case.
The issues related to the original post has nothing what so ever to do with people from Poland.
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I too am pleased and welcome the apology, explanation and respect now offered to our Polish friends and relatives. They certainly are not to blame for early arrivals.
Now on that subject of lay byes I wonder if folk have been to Scandanavia, particularly Denmark. Having been there several times I'm always amazed at the excellent provision of proper lay byes, with toilets and access to water and waste dumps in many cases. These are not just a muddy extension to the road and are found on many 'A' roads and motorways. The problem of our lay byes is the fact that they were, in the most part, created in the 50s and 60s when traffic was far less. They are not fit for purpose these days.
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Some lay-by surfaces are downright hazardous.
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Try exiting many on the older sections of the A1, just basically the pot ridden, litter strewn hard shoulder with no run in or run out lanes. The absence of new functional ones on the newer sections is evident. We do use them on occasions having all facilities on board and accessed from within the motorhome itself (one simple advantage to owning a MH) but sometimes rejoining the carriageway can be a tad challenging.
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IMHO part of the problem is that there is no consistency in either allowing or not allowing early arrivals. So on one site it's ok to arrive at 10.30-ish (which I witnessed on a few occasions at Moreton-in-Marsh, not because I'm a curtain-twitcher, but because that's our usual time for going out) but on another site arriving at 11.50 is too early (happened to us at Wharfedale).
If people are allowed on at various times before either 12 or 1, then human nature dictates that they will keep on doing so. On some sites there is not the capacity for outfits to wait, so either they are let on, or told to "go away". I believe that recently at Chatsworth people are now prevented from entering the lane before 1pm?
I don't know what the answer is, but if the CAMC want to enforce a strict arrival time on ALL their sites, then ALL wardens need to stick by that rule. Not very customer friendly, but at least people would get the message after a while and maybe not arrive before either 12 or 1. Or would they
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I totally agree with all of this, just wait though for the instance when site specific circumstances don't allow and even with the best curtesy and sympathy accompanying that 'sorry' the messenger will be 'shot' by the few who don't believe in allowing management of such situations. However, I do feel that the rules should reflect this as they do with slightly later departures!
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On second thoughts, it's not going to work is it because there will be a few sites where, for site specific reasons, early arrivals will never be possible. And of course, some will just tip up early despite knowing this anyway and then moan when they are turned away even when the reasons why are provided with the utmost understanding and sympathy.
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