Customer Focus
Comments
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How about the wardens having an app like Waze? Then each new arrival could be tracked from the wardens computer and the member informed as to the changes to ETA on route and the then required need/places to wait in order to keep on time! The wardens could also notify them of rest stops, lay byes, toilet stops on route etc. They could also wipe their, eh, back 'windows' too on departure!
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The OP's complaint has absolutely nothing to do with unfair rules, 'jobsworth' wardens or customer service. One factor in customer service is treating all customers equally.
I've used club sites for maybe only half a dozen occasions, all as a last resort, and for two consecutive nights at most during my 6 or 7 years as a member but never realised until reading a few similar threads on CT that being first in the queue was so important.
I don't know at what time a site is 'closed' but say it's 6p.m. That provides a window of 6 hours if the 'regulation' arrival time must be after 12 o'clock. Surely, even the most incompetent driver/navigator can tell the time?
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Agree, we do the same.
If as Nav says something unexpected happens afterwards, that is just the luck of the draw. It has to us twice. Once when we were held up by an accident for an hour. Once when we and everyone else going to Freshwater East, were held up for five hours by the iron man event.
In twelve years and umpteen CC sites, I can live with those odds.
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Can I ask Steve if you were tricked or forced, into taking club membership and you simply have got to use club sites? Otherwise did you miss the bit about abiding by the club rules and regulations?
Seriously if you find the arrive after 12/1pm not either suitable or applicable to you why did you join or continue to use club sites?
As stated there are plenty of sites that do not have a set arrival time, in the UK?
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Hi Easy, was he just in the area or a trial of a new super warden??
Edit-just noticed that I have ‘quoted’ the wrong posing-oops. Tried to delete but no joy.
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BTW did anyone notice that the club has been named best company for customer service in the Top 50 Companies for Customer Service 2017 awards - see December magazine page 14. Second year running too
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It's worth Googling 'Top 50 companies for customer service' to see the full list. See what you can spot...
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EuroTraveller and AD - I'm not making any claim at all as to the validity of the award just brought it to everyone's attention.
Like (probably) most of us I always take these awards with a pinch of salt. You never know who controls the awarding body
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That's my raison d'être for having my 6.5m moho. I can always pull in to a layby for a night as a very last resort, although I've only ever had to do that twice, (and never 'over there'
where I enjoy 90% of my inspirational adventures)0 -
never realised until reading a few similar threads on CT that being first in the queue was so important.
Not sure that being 'first' is important - it isn't to me. However being there shortly after 12 is my preference.
Seriously if you find the arrive after 12/1pm not either suitable or applicable to you why did you join or continue to use club sites?
I find that Most sites have a 1pm or later earliest time.
As stated there are plenty of sites that do not have a set arrival time, in the UK?
There are many that may not have a set arrival time but I have found that most do. If I want to be at a location it is quite likely that main sites within, say, a 10 mile radius will have a set arrival time. I am not going to search that county for sites that don't.
Planning journeys down to the minute, studying the internet to find lay byes and fall back lay byes
I don't find it takes more than a couple of minutes to estimate journey times. Rarely need to resort to lay-bys.
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Yes. Fair point, but then don't use club sites, it's not like the arrival times are hidden from everyone. If your personal touring habits don't fit in with the club's rules, (and after all it's your money to spend to suit your lifestyle) then don't book a club site?
However if you do book why do you (or one) think that the set arrival time does not apply to you?
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IF we are having a better/quicker journey than expected(normally to an area we are new to), a curtesey call to the site has only once that i can remember, got a negative response from the site about getting there earlier than the site normal arrival times ,could now be a problem at Ferry Meadows with the add " anti traveller barrier?", and a note to anyone going to Seacroft next year new arr time will be 1300hrs
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As I have already said it was my mistake I miss judged the journey time. My issue was with the way the warden dealt with the situation. However as suggested I have written to the club and they say they will investigate and respond in the next 20 days. In a customer focused organisation I would not be spoken to the way we were and I would not expect to wait 20 days for a response.
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My issue was with the way the warden dealt with the situation.
As you did not advise the warden before arrival I see little cause for complaint if you were told to go away and return later.
In a customer focused organisation I would not be spoken to the way we were
No mention of the way you were addressed in the OP
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The way the CAMC complaints procedure is worded the 20 days quoted is the maximum, to give them time to fully investigate.
For site operations related complaints only
Our aim is to take no longer than 20 working days to reply to even the most complex of complaints. Some issues may require further investigation by our Regional Officers or our Regional Managers who spend a great deal of time away from their office visiting sites ensuring that Club standards are being adhered to.
Quoting a maximum duration is standard practice in complaints procedures. The aim of organisations I have worked for was to respond well within the maximum time.
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"Our aim is to take no longer than 20 working days to reply to even the most complex of complaints. Some issues may require further investigation by our Regional Officers or our Regional Managers who spend a great deal of time away from their office visiting sites ensuring that Club standards are being adhered to."
I guess that includes site arrival times too!
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Wow-- complaints against the warden staff because they are upholding their employer's company rules. ---- Good for that warden.
It's been said many times - If anybody thinks that complying with the CMC rules that they have signed up to is not for them, the solution is simple -- Go elsewhere !!!
K
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+1😇
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The C&CC arrivals time is 1pm for ALL their sites , & its a well run arrival procedure by their site managers .
Members are shown to a selection of available pitchs , all their sites we have visited this year have been outstanding .👍
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Despite a cheap veiled attempt at normalising this derogatory generalisation it is racist and defeats any attempt at making a valid point. Why not just say other vehicles? I'd bet the vast majority of vehicles in the provided lay byes are legally entitled to be there!
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