Site Surveys

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  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited September 2017 #32

    According to site staff most of what "improvements" members have noted have come from them as they were being "pressurised" by EGH to save money,shortening the hours of some site staff so work is started/done when available staff 

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited September 2017 #33

    Is that just one site staff or the site network staff are saying this ,you must stay on a lot of siteswink

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited September 2017 #34

    We do,use a lot of sites and the site staff have their own website where a lot of information is "shared"wink

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,152 ✭✭✭
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    edited September 2017 #35

    They'll be truly thrilled to know you've told us that, JV, and to know you seem to have accessed it. yell

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited September 2017 #36

    I would have thought that information was confidential between wardens ,unless I've missed something and you are a warden wink

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
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    edited September 2017 #37

    This just gets better, it's a warden secret society akin to the Mason'ssurprised, what a shocker.

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
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    edited September 2017 #38

    I found this on the 'dark web'-

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited September 2017 #39

    Just keep an eye out for anyone using a special handshake wink

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited September 2017 #40

    What the wardens would like on a site and what the customers want will be a bit different I think...laughing

  • mickysf
    mickysf Forum Participant Posts: 6,474 ✭✭✭
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    edited September 2017 #41

    Now there's an interesting concept! The Customers? From what I read on CT we are a diverse and disparate lot, heaven knows what that customer 'looks like'?undecided Isn't that the beauty of us customers?wink

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,868 ✭✭✭
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    edited September 2017 #42

    You may well have the ear of the odd warden if you are a regular visit to the same sites. But I somehow doubt  the changes put in place were warden lead because it tends to be more tying on them, reducing their flexibility. I think we have to recognise that all organisations are undergoing change and cost control is often essential for survival. I also wonder why the Club would go to the bother of running a very large customer survey, at some cost, if everything had been preordained before a single survey result was received?

    David 

  • briantimber
    briantimber Forum Participant Posts: 1,653
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    edited September 2017 #43

    >>>I also wonder why the Club would go to the bother of running a very large customer survey, at some cost,<<<

    How much does an email cost?

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited September 2017 #44

    I am a bit old for thatwink

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,868 ✭✭✭
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    edited September 2017 #45

    Its not the e-mail that costs the money but the gathering and sorting the information from the survey which I expect is done by a specialist company.

    David

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,868 ✭✭✭
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    edited September 2017 #46

    Just a heads up I have just had an e-mail inviting me to take part in a survey on one of the sites we have stayed on recently, so will await the others.

    David

  • IainM1970
    IainM1970 Forum Participant Posts: 170
    edited September 2017 #47

    Just got one .... was happy to fill in a very favorable report yet again for Balbirnie Park!  I seem to only get them for Edinburgh, Ayr, Berwick Seaview and Balbirnie .... not been asked for them by any others

  • Barking50
    Barking50 Forum Participant Posts: 41
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    edited September 2017 #48

    I can assure all that site staff, despite requesting one, do not have their own web site or forum.

    There are some access controlled Face Book groups set up by individuals but no genuine forum for all staff.

     

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited September 2017 #49

    The recent ones I've had didn't come in any particular order and one appeared a lot later after the stay.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,868 ✭✭✭
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    edited September 2017 #50

    Brue

    I have two now and as we only left Broadway this morning it's a bit unrealistic to expect that one just yet. Just glad they are still doing them.

    David

  • brightstar2
    brightstar2 Forum Participant Posts: 128
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    edited September 2017 #51

    Got back from Blackpool Saturday afternoon. 

    Email inviting me to conduct survey arrived this morning.

    Completed and sent it off - what's the problem ? 

  • artel
    artel Forum Participant Posts: 29
    edited September 2017 #52

    Received, and completed, one for Yellowcraigs but definitely never received any for either Forfar, Melrose or Southport earlier this year, Strange, must be a random selection of visitors who are asked?

  • Bakers2
    Bakers2 Forum Participant Posts: 8,198 ✭✭✭
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    edited September 2017 #53

    Only been on one club site this year, Southport. Did a review and completed the survey. Survey is easy if you don't have anything to say 😉. Southport, has new facility area with ridiculous entries close together, especially if you are pitched the opposite end 😢, fenced all round. Now amended with an entrance at the ladies end - disturbing 2 service pitches. You couldn't make it up however hard you tried 😂😭😤. On the survey I made sure they understood how bad I thought the design was. I believe the extra entrance maybe resited over the winter. Not sure if that's the survey, reviews or general moans to the wardens. Maybe just maybe they'll think and design and think again before implanting so it's the best it can be 😉

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited January 2018 #54

    Hi everyone,

    Sorry for posting on an older discussion but I thought you would be interested in an update on the Site surveys. 

    We are continuing with the surveys through 2018 as they've proved to be so useful.

    The good news is that having learned so much in 2017, we’ve listened and made this year’s survey shorter and simpler. It’s averaging about 6-7 minutes at the moment.

    We ended up with circa 116k completed surveys for 2017 – so many thanks to everyone who took part. Your feedback through the surveys, reviews and on Club Together is very much appreciated. 

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,868 ✭✭✭
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    edited January 2018 #55

    Thanks for the feedback Rowena. Good to see so many completed, quite an impressive number. I will be interested to see how they have made the surveys shorter. I did feel that multiple questions about the staffing of sites quite difficult to answer as I expect the majority of members, like me, don't have a great deal of contact beyond the booking in process or asking a few questions in Reception.

    David

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