Bailey Verona 2016 warranty concerns

Del Sandy
Del Sandy Forum Participant Posts: 25
edited September 2017 in New to Caravanning & Touring #1

Hi all, this is our first discussion topic and hopefully looking for some re-assurance!

We have just bought a Pegasus Verona 4, an early 2016 model, it is as new inside and out. We will be collecting it this Saturday and is a private sale.

We have all the caravan files and now have a few concerns;

1. The first service was carried out Oct 2016 by an independent company and looks very thorough and the current owners outlined how impressed they were with BW Caravans Ltd, Blandford Forum. We have spent some time reading the forum discussions which tend to indicate servicing has to be carried out only by a Bailey dealerships, is this correct?

2. On the first service the damp meter readings are constant between 12 & 14 all around the caravan. I know up to 15 is okay but being only one year old should it be so close to the 'further Investigation level' so soon?

3. Looking through the documents there is not a User Manual / Service book. The Current owners who bought this new have now outlined that they never received a User Manual / Service book and they have emailed to confirm the warranty will not be affected?

The validity of the warranty may now be in question; please could you put our minds at ease or give some advice on actions that should be taken?

Thanks

Derek and Sandra

Comments

  • Simon100
    Simon100 Club Member Posts: 668
    500 Comments 100 Likes
    edited September 2017 #2

    Re BW Caravans. There should not be a problem as, according to their web site, they are NCC approved and the van will have been serviced to manufactures, national standards and the warranty remains valid. 

    Double check on the Bailey web site to see what they say about servicing. https://www.baileyofbristol.co.uk/faq

    There is a section on who can service your caravan.

    Can't help with the other two issues though.

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited September 2017 #3

    All wood has a moisture content or else it would be rotten. 15% is totally normal for 'dry' timber

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited September 2017 #4

    With any Bailey product to maintain the warranty on change of ownership I think you will find it has to be changed over via  Bailey for a fee with the paper work supplied with the product and also the Bailey service manual needs to be stamped by the service centre, I also do not believe that these handbooks were not supplied to the previos owner

    I suggest you contact both the centre who did the "service"and the original supplying dealer with the cris number and the cris registation document

  • Del Sandy
    Del Sandy Forum Participant Posts: 25
    edited October 2017 #5

    Thanks for your replies, The owner was not issued with a manual but got one from the supplier and got them to stamp it to prove the PDI had taken place and also got the 1st service record stamped, so all is good.

    Cheers

    Derek

  • charlieboy2608
    charlieboy2608 Forum Participant Posts: 25
    edited October 2017 #6

    It is very important that you register the warranty and damp guarantees with Bailey!!!!-otherwise your claim will not be honoured.

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