Problem with Accessory Supplier

Candmtouring
Candmtouring Forum Participant Posts: 2
edited July 2017 in Parts & Accessories #1

I have had a problem contacting a caravan accessory supplier, Camp Europe (https://caravan-parts.store.buegle.com/). They sent me a confirmation of order, but when I tried to contact them to enquire about non-delivery, the telephone number given does not accept incoming calls and there is no response to emails. Payment has been taken. Has anyone had any experience of these people?

Comments

  • SteveL
    SteveL Club Member Posts: 12,310 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper
    edited July 2017 #2

    I have not had any dealings with them but checking on google, their registered office address ( 2 Naomi Close) is a residential detached house in Chester. Given the size of there product range, I assume they are not operating out of their garage and are just middle men passing on the order and taking a cut.

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited July 2017 #3

     Six Reviews here ......................... All bad

    https://www.yell.com/biz/camp-europe-chester-6826385/

  • JayEss
    JayEss Forum Participant Posts: 1,663
    1000 Comments
    edited July 2017 #4

    My experience of them is about 4 years old. They were the only people that could supply a replacement light fitting for our German van at short notice. They replied to my email promptly and the goods arrived very quickly. Not cheap but they did what they had to do 

    I hope things work out for you OP. 

  • Unknown
    Unknown Forum Participant
    edited July 2017 #5
    The user and all related content has been Deleted User
  • Candmtouring
    Candmtouring Forum Participant Posts: 2
    edited July 2017 #6

    Thanks for the replies. They appeared to be the only company offering the parts I need for my German motorhome. Allegedly, they have form on non-delivery. I have contacted my CC company for a refund and alerted the Online Dispute Resolution service. My major concern is the website is still operating, yet no contact with the company is possible if (or when) they fail to deliver.

    For everyone's reference:

    CAMP EUROPE Caravan, & Motorhomes Parts. is a company registered in England and Wales with company number 10064379. Company registered at 2 Naomi Close, Chester, Cheshire, CH1 5HH

    Website: www.caravan-parts.org

    Company Secretary: WORRALL, Linda

     

  • Mitsi Fendt
    Mitsi Fendt Forum Participant Posts: 484
    100 Comments
    edited July 2017 #7

    I obtained parts for my Fendt caravan directly from Germany from campingmarkt.de

    Hope this may be of help. They were very quick.

  • celcat
    celcat Forum Participant Posts: 1
    edited October 2017 #8

    Have only just seen this post and wish I had seen it earlier. This company are atrocious (being extremely polite!) Their phone states it doesn't receive incoming calls, they don't answer their emails and after putting a plea for help on a few forums cannot believe that they are still trading. They have scammed so many people. 

    Please do not use these people frown

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