Praise where it is due

JohnM20
JohnM20 Forum Participant Posts: 1,416
1000 Comments
edited July 2017 in Caravan & Motorhome Chat #1

I have recently had to get help and replacement parts from two companies, Powrtouch and Sargent Electrical Services.  Both these companies have given outstanding, excellent service with the parts arriving with me, in both instances, in less than a week. Wouldn't it be nice if all companies were as good at looking after their customers. laughing

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  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
    1000 Comments
    edited July 2017 #2

    Try Amazon JM, it ranges between 24/48hrs(personal experience) now that's goodsmile

  • JohnM20
    JohnM20 Forum Participant Posts: 1,416
    1000 Comments
    edited July 2017 #3

    Yes, they are excellent but they don't sell spare parts for motor movers or caravan alarms undecided

  • ggregu
    ggregu Forum Participant Posts: 214
    100 Comments
    edited July 2017 #4

    I too have had dealings with both these companies, initially over the phone. When issues couldn't be resolved that way, Powertouch sent an engineer to meet me on site and replaced the motor on one side of my mover. Sergeant arranged to have new alarm system sent to dealer and fitted within the week.

    I suppose people would say these issues shouldn't arise in a nearly new van, but they did and were efficiently dealt with.

    Some of our big utilities companies would do well to take a leaf from these two companies' customer service manual!

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
    1000 Comments
    edited July 2017 #5

    Really-

  • Merve
    Merve Forum Participant Posts: 2,333
    1000 Comments
    edited July 2017 #6

    No power mover parts there Rocks! - mind you, it must be about the only thing they don't sell!!  😂😂

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