Late delivery of new motorhome

Noony
Noony Forum Participant Posts: 3
edited July 2017 in Motorhomes #1

Has anyone had experience of late delivery from a motorhome company? Clock is ticking very close to our holiday, but can't seem to get any answers and not sure what to try next.

All reasonable suggestions taken on board!

Thank you in advance for advice!

Comments

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited July 2017 #2

    "Late" delivery of all types of leisure vehicle is not unusual, a lot is down to unrealistic dates given by "salesmen", you could try telling them that if it is not delivered by the date they first advised you of you will cancel the order as they are in breach of contract

  • SteveL
    SteveL Club Member Posts: 12,309 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper
    edited July 2017 #3

    Does the company also hire vans? If so perhaps you could get them to supply one FOC for your holiday, as yours is late in arriving. It would be good for future relations with yourself.

    Also it does of course depend on what you were told and signed up for. When we purchased our current caravan we were told two dates earliest and latest. It arrived a couple of weeks before the latest but well after the earliest.

  • Milothedog
    Milothedog Forum Participant Posts: 1,433
    1000 Comments
    edited July 2017 #4

    Another concern that springs to mind with a last minute delivery before a holiday is not having the opportunity to just have a quick overnight stay in it to make sure everything is working as it should.

    Good luck and I hope it works out for you.

  • hitchglitch
    hitchglitch Forum Participant Posts: 3,007
    1000 Comments
    edited July 2017 #5

    Our Motorhome arrived three months early which was totally unexpected. They had to keep it for a long time until the new registrations were in. Who knows how they work?

  • BlueVanMan
    BlueVanMan Forum Participant Posts: 382
    100 Comments
    edited July 2017 #6

    I am not qualified to advise on English Law (i assume that the supplying dealer is in England) but as a starting point did the contract specify a delivery date for the vehicle ? It it didn't then it may be that delivery within a reasonable time is implied but interpreting the meaning of "reasonable time" will depend on a whole lot of facts and circumstances. In order to have a clear breach of contract "time must be of the essence" however the Consumer Rights Act may be in play and if it is there may be an implied condition of delivery within 30 days unless otherwise agreed. This may have the effect of putting the onus back on the dealer to show that he is not in breach of contract. 

    So what I am I saying ? I am saying that it is well worth taking proper legal advice before proceeding to the next step. You may be able to get free advice from the Club worth a phone call to check or from your local CAB or Which if you are a member.

    Good luck with this I hope you can resolve it and remember to remain calm and courteous with the dealer because anger does not help to resolve disputes. 

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