Email address for Community Manager

ValDa
ValDa Forum Participant Posts: 3,004
1000 Comments
edited June 2017 in How to use Club Together #1

Do the moderating team know that the email address for the Community Manager, which is shown in 'Communty Guidelines', isn't working?  Should this be changed on the guidelines to give members the opportunity to get hold of her should they need to?

Comments

  • DianneT
    DianneT Forum Participant Posts: 521
    100 Comments
    edited June 2017 #2

    Hi Val it has just worked for me I got an acknowledgement as she is out of the office till 26th June.  Hannah and Graham are in charge till then. The Community Manager Mail box is being monitored. 

    What address were you using?

     

    Dianne

  • ValDa
    ValDa Forum Participant Posts: 3,004
    1000 Comments
    edited June 2017 #3

    Hi Dianne - I used the one on the Community Guidelines page, community.manager@camc.com.   Apparently the correct address ends in .co.uk.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited June 2017 #4

    ValDa your link comes up page not found. But regarding the CM email I can't get a direct link from here either. I can use the link I've stored previously in my own email.

  • ValDa
    ValDa Forum Participant Posts: 3,004
    1000 Comments
    edited June 2017 #5

    Yes, Brue, thanks.  I noticed that, and I've now changed it to show what is given on the Community Guidelines page.  I do think it needs changing though, to ensure that people are able to communicate with the Community Manager should they need to.

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited June 2017 #6

     According to my information    community.manager@camc.com is the correct email address.  I have checked by sending a test email to the address and I have recieved the usual 'holding' reply.  camc.com is correct.

    Best wishes 

    David 

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited June 2017 #7

     I think the problem is that whilst community.manager@camc.com is the right address if you click  the e-mail link from the guidelines and and use copy shortcut and then paste into you e-mail client you seem to get community.manager@caravanclub.co.uk. 

    David

  • Caravan Han
    Caravan Han Forum Participant Posts: 87
    First Comment
    edited June 2017 #8

    Hi everyone,

    Thanks for bringing this to our attention. Whilst Ro is on annual leave, I am monitoring the Community Manager inbox and just to let you know, I have received several emails from both email addresses today.

    There does appear to be a crossover of email address here, so I will raise this with the IT team in the morning. 

    Have a great evening,

    Hannah

     

  • ValDa
    ValDa Forum Participant Posts: 3,004
    1000 Comments
    edited June 2017 #9

    Well, I've just tried community.manager@camc.com (this time without copying and pasting), and it's still being returned with a message as follows:

    community.manager@camc.com
    The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

    I'd be interested to know if anyone else is having the same problems.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
    1000 Comments Name Dropper
    edited June 2017 #10

    Perhaps they are trying to tell you something, ValDa.wink

    Could it possibly be that you are no longer a CC member? Just a thought.

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited June 2017 #11

    Perhaps I should take the hint though I may just be an 'incognito member'!cool.  I can't imagine, though, that both hotmail and gmail know whether or not I'm a member!

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited June 2017 #12

    Interestingly the contact works on my android phone but not on my laptop.

  • ValDa
    ValDa Forum Participant Posts: 3,004
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    edited June 2017 #13

    I've been trying using a laptop.  Thanks Brue.  Anyone else?

    But why should it work on one device and not another?

  • Caravan Han
    Caravan Han Forum Participant Posts: 87
    First Comment
    edited June 2017 #14

    Hi everyone,

    Just a quick update from me; I've informed IT of the issue and will come back to you once I have a progress update.

    Many thanks,

    Hannah

  • Caravan Han
    Caravan Han Forum Participant Posts: 87
    First Comment
    edited June 2017 #15

    Hi everyone,

    I just wanted to let you know this has now been fixed on the Community Guidelines page. It's worth noting that if you click on the link within this page to open up an email automatically, the address will show a caravanclub.co.uk address. This is correct and will change over to camc.com in line with the rest of the website. However, either address will now reach the right place smile

    Many thanks,

    Hannah

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