Restored reviews

susanb
susanb Forum Participant Posts: 23
edited June 2017 in Certificated Locations #1

Delighted that all our old and previously Deleted User reviews are back, hope everyone else has got theirs back too.

Comments

  • Wherenext
    Wherenext Club Member Posts: 10,599 ✭✭✭
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    edited June 2017 #2

    So glad for all CL owners that this has happened but a shambles that it happened in the first place and then another that it's taken so long to rectify.

    Of course it might have helped if someone from the club had come on and explained what was happening behind the scenes and given a timescale for fixing the problems instead of leaving everyone in the dark.

    I now assume that they're busy fixing other bits but perhaps they could explain which ones, via Rowena perhaps, so that we know what is being done.

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited June 2017 #3

    Think I have a few more back but certainly not all of them

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,859 ✭✭✭
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    edited June 2017 #4

    Oneputt

    Are you able to tell whether the ones that have not been restored are older reviews or is a mix of both?

    David

  • Bakers2
    Bakers2 Forum Participant Posts: 8,192 ✭✭✭
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    edited June 2017 #5

    Well I checked out Burnham Wick Farm which as reviews but it still has the pink banner about technical issues. But Newton Grove doesn't.  So not consistent 😉

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited June 2017 #6

    Maybe there'll be further maintenance on here later while they get more sorted, there must be a lot to do.

  • young thomas
    young thomas Forum Participant Posts: 11,356
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    edited June 2017 #7

    ...but why, why, why doesnt someone actually say what the maintenance is for and what we can expect when the system is returned to us, the users?

    To (yet again) just take the system down with no indication of what (fully tested?) fixes are being rolled out is par for the course.

    were these restored reviews just spotted by chance, were cl owners told to check every day, just in case?.....

    or did CC actually tell CL owners that this was what the mainrence window was for?.....

    who knows?

    will CC reveal all?

    dont hold your breathundecided

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited June 2017 #8

    I don't think senior management at the Club will ever apologise or explain for the last six months of website faults, they've missed opportunities in the magazine and on social media.  Luckily CT users have been able to point up faults, I suppose we have our uses. wink

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
    1000 Comments Name Dropper
    edited June 2017 #9

     Same with me, I've been credited with about 3/4 of the ones that I've posted.

  • CholseyGrange
    CholseyGrange Forum Participant Posts: 289
    100 Comments
    edited June 2017 #10

    Great to see that the Reviews have been fixed for us CL Owners (at long last), but there's still a long list of other fixes that need to be made before we even reach the 'enhancements' promised by this new site..   

    Fixes still needed

    1. The 'Map View' for CL's  - should be searchable by feature (eg EHU)
    2. The Mobile App - still uses the 'old' data so is increasingly out of date
    3. Members seem unable to leave more than one review for a CL
    4. A 'Response' to a CL Review from an owner needs to be loaded manually at HQ if it is to remain visible

    Enhancements promised

    • Ability for CL Owners to update their information / photos themselves without having to burden the CL team with each and every request.
    • CL Owners 'private' forum for sharing best practice & improving communication between HQ and CL owners
    • Online tracking of members who are No-Shows and Late Cancellations (as per Club Sites)
    • Ability for CL's to register / sell new Membership on-line for 'drop-ins' thereby increasing the Club membership (as per Club Sites and  C&CC CS's )

    and I'm sure there are more that I can't think of on a Monday morning !

    But, I suppose some progress is better than none..

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2017 #11

    Edit. I've just checked and it seem that perhaps my missing reviews are due to repeats, where I've posted a second review on a site following a change in the CL's circumstances.

  • kellysdad
    kellysdad Forum Participant Posts: 73
    edited June 2017 #12

    Just checked Brian and our review from you has finally been reinstated along with several others . Hip hip hooray ! Only been how many months since all but two disappeared ? I rarely come on CT nowadays as I can never find anything ! 

     

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2017 #13

    Glad that the reviews have been re-instated....and about time too. I wonder how many CL visits have been put off because of the lack of reviews. Hope that the site's doing well.

    nth

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