Hyundai membership offer disappointment
Has anyone else had problems with members offers for tow car discounts?
I recently took up what looked like a fantastic members offer the caravan have on their website regarding great discounts on buying a new Hyundai tow car with excellent discounts
Because we purchased before the 1st of April this included a free tow bar with electrics and fitting
While being really pleased at getting such a great deal on the new car this has been soured by the problems I'm having getting the towbar fitted firstly the vehicle sat at the docks for 18 days supposedly to have this fitted but the team at the docks firstly said they only had the tow bar and not the electrics and although we now have the car we are still waiting for the tow bar parts which my local dealers will gladly fit straight away if the parts ever arrive and while this goes on I'm rapidly approaching our planned next holiday with our caravan which at the rate it is going we will end up having to cancel our holiday
i would have thought they would be better prepared in regards to having these parts available before offering a free tow bar
Comments
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JJ, yes there has been an issue reported quite recently. I can't remember the details or the thread(sorry
) hopefully someone with better powers of recall than I have will be along to help further. Good luck
. PS-failing further help you could contact 'Rowena' for guidance, She is the forum Manager.0 -
It was Qashqai who had similar tow bar problems with a new X-Trail. He got the club involved and they intervened to sort it wth Nissan.
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Yes I can't help but think even though they offered free tow bar and fitting that they are hoping I will say forget it and sort one myself but it's principle really and I also now I won't get one ordered and fitted before date of our holiday so the pessimist in me still thinks I'm going to need to reschedule next trip
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The contract said you get a free towbar and electrics. They are legally obliged to supply that and are in breach of the contract. I would write and say that if the matter is not resolved within say seven or fourteen days that you will have the fitting done and sue them in the small claims court. You are perfectly entitled to do this.
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WW, would it pay to use the Trading Standards as I'm sure that would help?
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If the club sorted it for the other member, they should help here. It doesn't reflect well on CAMC otherwise.
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"firstly the vehicle sat at the docks for 18 days supposedly to have this fitted but the team at the docks"
This sounds strange to me, I've owned dozens of foreign cars over the years but the last place I would expect it to be fitted with a towbar would be on the docks....??
Surely the supplying dealer or a nearby towbar fitter will/should be doing it....??
Are you being fobbed off with a load of baloney...?
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Thanks Kimberley I have emailed the CAMC technical team and also Hyundai fleet support over the weekend and although i'm not sure who has managed to get things sorted I've grateful to have finally had a call from the car dealers and i'm getting the tow bar fitted on Thursday this week thankfully in time for our family holiday
thanks for your assistance
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On a cautionary note to having a third party fit the electrics. When we purchased a Sorento the dealer pointed out that having a third party 'break into the wiring' would invalidate the 7 year warranty.
They organised the fit and at a reasonable price.
Just giving a heads up as it were
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I fear that Trading Standards are no better than many of the quangos that are supposed to protect us and set standards - the Charities Commission, Advertising Standards, various Ombudsman services, Ofgem and Of-everything else.........they have a comfortable life and hate to be disturbed by members of the public making complaints.
Waste of space.
Glad to hear that the problem has been sorted out though. Failing that, WW's suggestion of court action would have been the way to go.
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Sadly I spoke to soon it appears that after first being told the fitting will take an hour then upon arrival at the dealer with the car we were told installation will take 5 hours we turned up to collect the car this evening and we were told it will not be ready until tomorrow now a whole 24 hours later
This is the worst experience I have ever had with a tow bar installation I have previously had tow bars with electrics fitted to both a Hyundai ix35 and also a Santa Fe my mobile installers on my driveway within an hour
This has completely ruined the experience of buying a new tow car via a deal with Hyundai and caravan and motorhome club and indeed despite previously having had 3 previous Hyundai cars from East London Hyundai I will not use this dealer again.
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Ian, my experience with T/standards has been both positive & helpful on both occasions. One was a Garage the other was with B&Q. Both sorted in my favour.
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This just gets better and better finally have tow bar fitted to be told by dealers that we can no longer have the spare wheel fitted underneath car since fitting of the tow bar!!
Told them to check as this can't be correct to be told they should have cut the bumper and they have therefore fitted it incorrectly but they can't actually cut the bumper themselves so it will need to come back.
The worrying thing is now they say it is okay to go away in a couple of weeks with it like this even though the tow bar is pointing down due to interference from the bumper.
for god sake anyone in my area do not touch Hyundai East London dealers with a ten foot barge pole!!
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Tow bars, no matter who makes them, are attached to the vehicle manufacturers fixing points. If the tow bar is pointing down to clear the bumper then how has this been achieved? If the tow bar is fitted correctly and the bumper needs to be cut then the bumper can't be refitted without being cut. It would seem that they have changed the fitting of the tow bar to clear the bumper. I would be very wary of towing with this set up. I would also be wary of the job they have made of the electrics.
I wish you luck with this fiasco and hope you get it sorted and don't have to cancel your holiday.0 -
Well just when I thought we were finally getting somewhere.....
ok so finally having our car dealers bring someone in to check the tow bar and cut the bumper so it finally stood upright, however we took the car over to our caravan storage site and connected the caravan to the car only to find that while the road lights on the caravan worked fine when we switched on the road lights on the car we found that the rear left hand side red rear road light on the actual car flickers constantly and makes a ticking sound
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I have purchased a Hyundai Santa Fe under the above scheme and although I am now very pleased with my purchase, I did have problems similar to what is described above. I was originally quoted 7-10 days delivery, however I eventually received the car, complete with free tow bar a couple of months later. I too was told the car was at the docks waiting for the tow bar to be fitted. After many discussions I was told that Hyundai fitted Witter bars and they were having problems with delivery from Witter. I contacted Witter by phone, having got their number from my local tow bar fitters (it seems that Witter do not give their number out to the general public ) and they confirmed that they were sending Hyundai tow bars out later that week. I did then receive my car one week later with the bar fitted. So certainly in my case it seemed that Witter were the problem. Incidentally if you go on Witters site for a bar for my car (santa Fe), it did state that the bar is under development.
Also I feel that I should point out that Hyundai state in their handbook for the Santa Fe ( page 5-138) and I quote " Do not do any towing with your car during its first 1200 miles in order to allow the engine to be properly break in"
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The 1200 miles statement is a strange one this is our second Santa Fe and our fourth Hyundai tow car and rightly or wrongly although we have never towed from delivery mileage we have towed with less than 1200 miles on the clock without a single issue ironically in regards the tow bar the biggest issue has been that our local dealers admit they have virtually no experience of fitting a tow bar to their cars whatsoever despite it being their idea to ft it at their workshop rather than wait for fitting at the docks, also when I spoke to witter they sent me instructions for the tow bar which clearly stated may need to make a bumper cut to gain correct position of the tow bar dealer didn't seem to read this wnd fitted it not only incorrectly but tried to tell me it was fine to use despite both the caravan club and witter themselves stating otherwise and couldn't even tell me the make they fitted so in hindsight if I ever need another tow bar fitted I won't be using a car dealer to do so free or not and although I'm more than happy with the car I won't use the same dealer again for anything also just to n a note regarding the car revision for the correct towbar although the car is a 2017 the revision is my2016 therefore a 2016 Santa Fe towbar is the same as the 2017 tow bar kit from witter as th car structure is exactly the same only the trim and equipment fitted may differ
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