Wifi failure

AileenW
AileenW Forum Participant Posts: 3
edited April 2017 in Club Products & Services #1

is there someone who can assist me to get my wifi to work on my iPhone? I have paid for one year's subscription and so far have lost two days worth. We tried calling the support line and had no answer. I have attempted switching wifi off and on again and every time the same thing happens.Namely, the caravan club network appears in settings with the "fan" but no log in is asked for. I see the 'Fan" up on the bar but we are blatantly not connected. Every website we try says we are not connected to the internet. I am managing to be on on my iPad now but wish to have it on my phone instead .I am aware in order to use two devices you must log out and have attempted this several times again to no avail. 

I have tried forgetting the network on the iPhone several times, putting the phone off and on but again no joy.My husband had the same yesterday with his IPhone using my log in and also on the iPad.Cosequently he has had to spend another £25 and register as a different user in order to be able to get on at all.£50 was not in our budget plans for a year of internet as we are using it between us. 

We , neither of us have had any trouble on our phones using the caravan and camping club wifi . I would rally appreciate some assistance if possible please.

 

Comments

  • Martatin
    Martatin Forum Participant Posts: 306
    edited April 2017 #2

    You have posted twice under 2 areas see my response on other thread

  • Freelander359
    Freelander359 Forum Participant Posts: 107
    100 Comments
    edited April 2017 #3

    Hopefully an expert will come along shortly to help you ! In the meantime try the CC guide from a year ago - link below. Check that you have logged out correctly from the first device.

    https://www.caravanclub.co.uk/media/19864610/wifi_leaflet_april_2016_-_bronze_print_file.pdf

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper
    edited April 2017 #4

    I had this problem recently, although have been using the wifi for about 3 years without problem. Normally on my iPad or phone I connect to the CC wifi and either a log in screen opens, or I open safari and type in a non CC address, usually BT.com and this prompts the log in screen to open.

    However, when we were at Chatsworth in March, none of this worked. The work around I found was to type in logout.net on the safari browser. You normally type this in to log out. However, if type when you are not logged in, it also brings up a log in button. Touch this and hopefully it will bring up the log in screen.

    They clearly have some compatibility issues.

    Hope this helps.

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