Can we reject new caravan?
Comments
-
Definitely the right decision to reject. There is a big difference between a broken blind or a faulty light fitting to delamination on something so new.
Swift Group have some great caravans, but they still havent got their act together on quality. Our Sterling won't be coming back to us now after the 4th trip for warranty in 9 months. In fact if we have brought it back when it was ready, it would have gone back the following weekend as we received another recall letter - this time for the gass bbq point, which meant no gas appliances should be used until rectification or a temp fix was applied.
0 -
You do right to follow CA Consumer Service advice. They are a specialist branch of Citizens Advice and are experts in consumer issues Keep in touch with them (they will give you a reference to quote, to save going through the whole story again) and follow all the steps they advise and use their template letters.
Good luck!
0 -
We had a Seat car which we rejected. The process itself was quite straight forward, we did as you have and sent a letter confirming rejection Dealer and Seat finance). We also gave them 7 days notice and informed them that we would not be collecting the vehicle after they had re-welded the car.
We were expecting a battle of wills with Seat UK, but they couldn't have been more helpful. They called us within the 7 day period accepting the rejection and gave us alternatives ie discount, refund or new car. We opted for a new car. We did take the rejected car back as it would have left us without a vehicle, but once a new car had been sourced they delivered it to our local Seat dealership for us to collect. They also gave us £500 compensation, which was really nice of them.
I appreciate that this is a car, but the point I'm hopefully getting across is don't be worried that this will be a long drawn out and complicated process, the law is on your side and they have no alternative but to accept the rejection.
2 -
I think everyone is behind you on this forum phoenix. I too agree you were right to not accept repairs on a new caravan...as if that was ever going to be acceptable!
Other option - a whacking great refund on the purchase price? No, I still wouldn't want it!
0 -
I have read this with interest and the OP is right to reject the caravan. However, on the subject of Credit v Debit Card protection. Whilst it is correct that a Debit Card does not offer protection under Section 75, as it is not part of a credit agreement, most Debit Card providers (Visa, Mastercard etc) offer what is called 'Chargeback' which is similar but 'in house'. So the OP should check with his card provider to see if they operate this and get them involved. If his credit card provider does not cooperate he can always complain to the Financial Ombudsman. But it is always easier tp pay a little, say the deposit, by Credit Card and then the balance by other means; this would give full Section 75 protection.
0 -
Hi all, After calling every day and a fruitless visit inn person we finally got to speak to someone in authority, who told us the manager would call us when he's put something in place?????
This afternoon we received a call Allayluia!! we are meeting at our request next week.
Later by a weird coincidence we got a voice mail from Swift to contact them regarding bringing the van in for repairs. Now I'm a bit puzzled about this because when we got told the van had delamination they said the materials had been ordered. If the van had to go to Swift why order materials? Is the delamination worse than they thought ? Is this this what was meant by "put something in place"?
I've got a sneaky feeling that they're hoping to brow beat us into accepting a repair. We're gonna stay calm but firm and follow all the steps and advice CAB gave us. Stressed out! I will let you know how we got on.
0 -
Hang in there Phoenix you have a great case and they need to listen and act! I don't think I would go for a face to face myself on my own but stick with the recorded letter etc! Deep breaths and remember you are in the right and their goods are not fit for purpose!
0 -
Dead right. Stick by your rejection of the caravan and repeat to them that you are just not interested in repair as you have rejected the caravan under the Consumer Protection Act. Phoenix, have you spoken to your Debit Card provider? Don't talk to Swift as your case is against the Dealer, it is up to him how he gets any recompense from Swift - not your problem. Maybe a trip back to Citizens Advice Bureau will help reassure you.
1 -
Well done for being the first buyer of common poor quality parts thrown together by an assembler at the circus in Cottingham I have heard of to actually do what is required, in accord with your legal rights, in order to advance the pi55 poor customer service handed out by the charlatans otherwise known as the caravan industry.
Your tale should be made a sticky in order to show other poor suckers treated with total disdain by the caravan industry in it's myriad forms and illustrates just how easy it is to enact your rightful recourse without too much effort.
The only slight error you made was not to put a sum on your credit card.
I applaud you.
In this and other posts it is clear that any efforts to improve quality at the circus are failing, must do better.
2 -
I noticed this only today sorry I couldn't help sooner. Please take note: You have the right to reject a New Caravan that has even minor faults and you have the right to ask for your money back if you make the dealer aware within 30 days of the purchase date. I would advise seeking help and advice from Citizens Advice Consumer Protection. The Consumer Rights Act 2015 makes it an implied term of the contract we have with(Name of Dealer) that goods be as described, fit for purpose and of satisfactory quality.
(Then add)
As you are in breach of contract and we owned the Caravan for less than 30 days we are within our statutory rights to ask for a full refund of the original cost paid.
(Then add)
We await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.
Yours faithfully,
Different rules apply for complaints past the 30 days. Seek advice from Citizens Advice.
0 -
You paid for a brand new van, that should be supplied fault free. The fact that what you have been supplied is faulty, you should return it "as not fit for purpose" stating you want a full refund, and you are not obligated to accept a repair, even if they offer you one.
Make sure everything is in writing.
Check Consumer Rights act.
PS - who was the dealer and what was the caravan ?
0
