Caravan Club Vouchers

Dodi
Dodi Forum Participant Posts: 6
edited May 2016 in Club Products & Services #1

We have just been on the phone for over an hour to try and redeem Caravan Club Card reward points in exchange for vouchers - we have not succeeded!! Barclay Card are only nterested in Freedom Reward points.  Is anyone else having a problem?

Comments

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
    1000 Comments Photogenic
    edited May 2016 #2

    The card gives you site night vouchers and nothing else. Were you looking for club vouchers of a different sort?

  • Dodi
    Dodi Forum Participant Posts: 6
    edited May 2016 #3

    no just site night vouchers

  • scoutman
    scoutman Club Member Posts: 441 ✭✭✭
    edited May 2016 #4

    That is the exact problem I encountered earlier this afternoon. Being directed to claim freedom rewards website would not accept my CC credit card number. Will try again tomorrow when hopefully I can speak to a human being, not a computer.

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
    2,500 Likes 1000 Comments
    edited May 2016 #5

    Benefit of being a club member ehSurprised

  • moulesy
    moulesy Forum Participant Posts: 9,402 ✭✭✭✭✭
    1000 Comments
    edited May 2016 #6

    Probably best to contact them other than on a bank holiday. Must say we've never had a problem claiming vouchers - 2 minute phone call and vouchers arrive within a few days. In fact we've just used a couple last weekend! Happy

  • scoutman
    scoutman Club Member Posts: 441 ✭✭✭
    edited May 2016 #7

    Are there more problems with the Barclaycard connection with the Club as the website is saying they are not taking any more applications for the credit card at the moment

  • Dodi
    Dodi Forum Participant Posts: 6
    edited May 2016 #8

    Just had a phone call from Barclays Bank to say Caravan Club Night Vouchers Department do not work on Bank Holidays - why didn't any of their operators know this and keep transferring us . There perhaps should have at least  been a recorded message when
    we were transferred.  Problem now sorted, the moral of the story is  don't try to redeem points for Caravan Club vouchers on any Bank Holiday.

  • Dodi
    Dodi Forum Participant Posts: 6
    edited May 2016 #9

    Just had a phone call from Barclays Bank to say Caravan Club Night Vouchers Department do not work on Bank Holidays - why didn't any of their operators know this and keep transferring us . There perhaps should have at least  been a recorded message when
    we were transferred.  Problem now sorted, the moral of the story is  don't try to redeem points for Caravan Club vouchers on any Bank Holiday.

  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited May 2016 #10

    Barclays Bank. Bank holiday. Get it? 

  • Mitsi Fendt
    Mitsi Fendt Forum Participant Posts: 484
    100 Comments
    edited May 2016 #11

    Never had a problem redeeming mine. Just phone the contact centre and the automated system puts me through to a nice lady in Ireland and vouchers turn up a few days later.

  • scoutman
    scoutman Club Member Posts: 441 ✭✭✭
    edited May 2016 #12

    Following my failure to redeem my points on Monday, I rang on Tuesday, also spoke to a nice Irish lady who informed me that my points total was short of that required for four vouchers. When I questioned this as my latest statement shows this not to be the
    case, I was told that due to my not claiming for some time some points had dropped off. However, as this had only just occurred she reinstated them, so I now await four vouchers in the post. Moral: don't try to claim points on a Bank Holiday. Lesson learned.

  • Jean
    Jean Forum Participant Posts: 35
    edited May 2016 #13

    Following my failure to redeem my points on Monday, I rang on Tuesday, also spoke to a nice Irish lady who informed me that my points total was short of that required for four vouchers. When I questioned this as my latest statement shows this not to be the
    case, I was told that due to my not claiming for some time some points had dropped off. However, as this had only just occurred she reinstated them, so I now await four vouchers in the post. Moral: don't try to claim points on a Bank Holiday. Lesson learned.

    Sorry for the problems everyone has been having.  The rewards team office is manned from 9-6 pm Mon - Friday and Sat 9-4 and not Bank Holidays.  There used to be a message on the line about opening hours which is no longer there.. We have brought this to
    Barclaycard's attention and they tell us they are working to reinstate this.    Jean

  • patmyhead
    patmyhead Forum Participant Posts: 3
    edited February 2017 #14

    do you have to have the card with you to use the site night vouchers now

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited February 2017 #15

    That used to be the case however I suspect that many, like myself no longer use the club credit card. 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
    10,000 Likes 1000 Comments Name Dropper
    edited February 2017 #16

    You need either the card or the letter that came with the vouchers.

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited February 2017 #17

    Although as statement should do. As the offer is dying out I would be surprised if it was not accepted without. I kept my old card with the corner cut off.

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