Tried everything and everything

Heethers
Heethers Forum Participant Posts: 641
500 Comments
edited January 2017 in Club Membership #1

No matter how l try l can't edit my profile can't change my mobile number to my new one. l have even rang the club who said they have done it been on chat line who say the same but it still comes up with the old one. Given up now if the club needs to contact me in a emergency then l am afraid it won't happen. Run out of idea's

Heethers

Comments

  • volvoman9
    volvoman9 Forum Participant Posts: 1,053
    500 Comments
    edited January 2017 #2

    Since the new format came out i have not tried this but out of interest i just have and there appears to be something wrong.I tried to alter a small detail of my profile but it just wont work.I am useing a full size desktop PC.

    v9

  • JD6620
    JD6620 Forum Participant Posts: 202
    100 Comments
    edited January 2017 #3

    When I changed my profile picture it took two days before it actually changed, so maybe give it a few days and see what happens.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,638 ✭
    1000 Comments Name Dropper
    edited January 2017 #4

    Just to be sure, have you pressed the save button after changing the number? I would think you have but it's just a thought. Perhaps you could clear your cache and try re-entering your new number again... again just a thought.

  • Heethers
    Heethers Forum Participant Posts: 641
    500 Comments
    edited January 2017 #5

    Theirs no save button just the confirm button will go back in and check.Thanks for all

  • dmiller555
    dmiller555 Forum Participant Posts: 717
    500 Comments
    edited January 2017 #6

    The save button is hidden at the very bottom of the page so you have to be sure and scroll down to find it.

  • Heethers
    Heethers Forum Participant Posts: 641
    500 Comments
    edited January 2017 #7

    Like l said no save button scrolled to the bottom oly a confirm to change button

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
    1000 Comments
    edited January 2017 #8

    This has happened to me but then I tried clearing my browser history and the photo changed quickly. I think I also used the refresh button too.

  • KjellNN
    KjellNN Club Member Posts: 8,668 ✭✭✭
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    edited January 2017 #9

    I too have tried several times to change my mobile phone number online, but it immediately reverts to the old one.

    When I make a booking I have to keep altering the number for every booking, which is a real pain.

    Same with trying to alter my location on my profile as it is incorrect.

  • trellis
    trellis Forum Participant Posts: 1,102
    1000 Comments
    edited January 2017 #10

    Cracking photo Brue , is that Padstow in Cornwall ? .

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,044 ✭✭✭
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    edited January 2017 #11

    Heethers, not exactly sure what you are trying to do. On the profile page linked to this forum, there is nowhere to either enter or change your mobile number. It isn't the sort of information that anyone would put straight into the public domain. Perhaps you are looking at your membership details elsewhere?

    There are ongoing issues with the profile page, changing one's home location being a case in point, sir I would be wary about putting any very personal details onto here at the moment. Hope this helps.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,044 ✭✭✭
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    edited January 2017 #12

    Can now see what you are trying to do heethers, under "my membership" and yes, you are correct, it isn't working at all. Just reverts to former details, even if you clear your cache.

    Another foible of this shambolic website update.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
    1000 Comments
    edited January 2017 #13

    There is a separate contact detail part off the profile area, not visible to others. I presume this is where the changes are trying to be made?

    edit ah you've spotted it TDA! wink

    In reply to Trellis, yes it's Padstow, thanks. smile

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited January 2017 #14

    Still trying to get the site to understand I am from N.Warwickshire and not Staffordshire!!!  I've given up on this one for the moment!

    David 

  • N1805
    N1805 Forum Participant Posts: 1,092
    1000 Comments
    edited January 2017 #15

    Changing Profile photo Avatars seems to work OK but not changing details. I guess it will be fixed hopefully in the not too distant future. This is part of an email reply I received from HO after asking about this problem. Quote "The Community Manager has advised that this is a known defect that we’re working on fixing. Unfortunately I don’t have any timings for when it will be fixed but team responsible is aware.
    I am sorry that I cannot give you more positive news at this time."

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,638 ✭
    1000 Comments Name Dropper
    edited January 2017 #16

    Maybe this time next year then!!

  • Heethers
    Heethers Forum Participant Posts: 641
    500 Comments
    edited February 2017 #17

    Need the mobile change in case the site needs to contact you its in your profile. Also Its needed if the site wardens needed to contact you for a emergency back home

  • Vanbirds68
    Vanbirds68 Forum Participant Posts: 149
    edited February 2017 #18

    I've tried loads of time to correct the county on our profile. Avon hasn't existed for years. Somerset will show until I change page. I can't see that any if the issues with the new site are being sorted as promised.

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