Elddis Dealer Special
Been looking at a 2017 Elddis dealer special, very taken by one of their longitudinal bed layouts at present we have had 3 Lunars which we have been quite happy with but we fancy a change ,Has anyone had any experiences with dealer specials ?
Comments
-
Hello.
Firstly, I have no knowledge of Eldis dealer specials because I have dismissed this manufacturer from my list.
Before you commit to purchase read and re-read the warranty. These vans suffer from cracked front and rear panels. Don't be persuaded by the banner headline in the warranty about "10 Year Cover".
The reality is that the front and rear panels are warranted against cracking for the first 12 months only. After that you will have to show that the cracked panel is allowing water penetration. If it isn't then you pay for the repair yourself.
Now, it may be that case that you can prove that the caravan was unfit for purpose, after all the panel now has a crack in it after 366 days. You might ask yourself if you really need the challenges and cost of initiating legal action. You might win ......or lose.
In my opinion avoid any caravan from this manufacturer. Any business that deliberately obfuscates via the wording in the warranty is best avoided. Hope this assists.
0 -
Hi
bit unfair this latest post from member who has not had an Elddis
my Elddis 550 purchased in 2015 has been exceptional, yes there are reports re cracked front and rear panels but so has many other makes have had issues, our previous Bailey had a cracked front panel and took a lot of fending and proving with the dealer and bailey who was responsible for the repair, damp has been an issue with many
makes.
if you buy a caravan you may be lucky or unlucky but at end of the day with these blogs let's be fair.
2 -
You state that you have no experiencde of Elddis caravans yet are quite happy to slag them. Can you name any UK manufacturer that has not suffer from cracked front or rear panels?
As for the warranty that is between the manufacturer and the supplier and not between the consumer and the manufacturer. After the 12 months if you have an issue with a cracked panel, you woudl claim off the dealership. You certainly would not pay for it yourself unless you are a numpty!
BTW Swift and other manufacturers have the same 12 month warranty on panels. Check your facts first!
1 -
Nothing "unfair" about my comments. Elddis suffer from cracked panels. The warranty is for 12 months only. No amount of discussion will alter that fact. I suggest that you read your own warranty conditions carefully and then ask yourself what would you do when your caravan is 366 days old and it develops a crack? Elddis misleads customers by alluding to a 10 year warranty. They don't make it clear that the warranty for front and rear panels only provides cover beyond 12 months IF there is water ingress. Aside from that I quite lime their finish and layouts. Would I buy from a company that misleads via its warranty wording? No.
0 -
Trying to get the post back on topic we currently have a dealer special Swift Challenger Sport 524 the Celebration - a Glossop Caravan Special.
We chose it in part because with loved the décor used in the special together with the additions over the basic model such as ATC, Omnivent, External gas/electric etc.
Although above though just formed part of a package which most importantly was at the right price/deal. We purchased ours at the Manchester show and got what I believe was an unbeatable deal. Still of that opinion.
I love the van and it has been perfect for us.
I wouldn't but a caravan just because it was a dealer special it has to offer what I want at a price I wiling to pay.
0 -
Hi
Yes we bought a dealer special a swift celebration from glossop caravans the additional equipment included was excellent and better value than the standard model.
0 -
The poster is so blinded by their dislike for an Elddis caravan although they by their own admission have never owned an elddis caravan. They do not realise that most caravan manufacturers state the same 1 year warranty on body panels in the owner's handbook or maybe they have not read the handbook for their own caravan. BTW even if there was an issue with the body panel 3 years after purchase you can still claim from the caravan dealership under the Consumer Rights Act 2015.
0 -
We have a 2016 Elddis Affinity, bought at the 2015 NEC show at good discount, and we have been very pleased with our purchase from day one. The van appears to be very well built
Yes we're aware of the GRP panel issues but these appear to have been experienced on some earlier models. I would have thought that Elddis would have strengthened the panels fitted to their newer vans in the light of experience.
I've made a point of checking ours regularly and there's certainly nothing untoward to date. During 2016 we had 45 nights away in various locations and towed over all sorts of road surfaces in weather conditions from freezing to hot summer.
0 -
The only reliable survey results published are the Practical Caravan annual ones. Eldiss have come a clear bottom in the last three years against all current makers. The. last had then at 76% with all the others in the 80's or in the case of Sprite and Adria over 90.
For fault free caravans Eldiss were the only ones to get below 20% against Adria's 40% with all the rest in between.
Lunar seem to be about average although ours has so far been very good.
A member on a site we were on last year said his new Eldiss had 22 faults when he took it out. Unless they have improved considerably with the latest survey I would not risk one.
It was the only caravan we have had with significant faults although that was some 15 years ago so I cannot swear to the condition of current ones but the front panel problems have had considerable publicity on the internet forums and although other makes have had some they do not appear to be as prevalent. Eldiss do exclude these panels from the guarantee after one year.
Dealer specials are basically standard caravans with extras and are good value if you want the extras, if not spend less on the standard one. Do be aware that the added value may include a hefty sum for upgraded upholstery which you nay not want.
0 -
We've got a dealer special. If the extras, over the basic specification, are what you want then it can be a good deal.
But more important is the quality of the service received from the dealer, and from personal experience I would recommend buying from a good local dealer. Then if you do have any issues you can simply drop in for a chat, not try and negotiate over the phone/email.
2 -
We had an 2012 Elddis Rambler 20/4 which was a dealer special version of the Avante 624, lots of extras including top of the range uprated upholstery and it was the same price as the standard Avante at the 2011 NEC show. Would definitely consider getting a dealer special again.
0 -
Hello.
We have a 2016 Glossop Elddis Chatsworth 550. Longitudinal bed. Fab layout for us two + dog.
2 faults so far, both with components not made by Elddis but sorted by the manufacturer of said components.
First service just done, no faults or damp. Love it. I'm sure if it develops a fault I'll fall out of love with it. It's the way it is.
So to date better than our last new van in 2012 of a different brand which suffered damp of 70% in lounge, warped locker door x 2, cracked back panel, leaking water pipes in rear bathroom, bowed front window. All the aforementioned solved by a good dealer under warranty but an inconvenience non the less.
HTH
0 -
We have a Elddis Rambler 19/4 bought new in December 2013. In June 2015 we had both Heki roof lights replaced as they were leaking. This work was done under warranty. We now have the same problem but the caravan is out of warranty. Has anyone had this problem and do you think we have a reasonable argument with the dealer who did the work in 2015 or with Elddis themselves who supplied the replacement roof lights.
0 -
Tricky question and falls under Sale of Goods Act i.e. Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
If in England you could claim an inherent fault as it is within the 6 years since purchase. This is a very common fault on the Heki skylights and we have the issue on our 2018 Buccaneer.
You had the skylights replaced in June 2015 so still falls under SOGA however I think you will need to get legal advice on this and suggest contacting the Consumer Magazine Which Legal Services. The first consultation is free.
Unfortunately I cannot recommend the CMC's legal department because if we had taken their advice we would not be several thousand pounds out of pocket!
0 -
As Surfer says this is tricky. You have the right to a good quality repair and to expect a reasonable life from that. The question is after four years should it fail? I doubt it, but it is not something I am aware of a court decision on. I would have a word with the clubs legal helpline who I hope have some experience of this to guide you.
From a legal point of view, time should run from the date the repair was completed and not the date of purchase. You have to look at what is the proximate cause (actual reason in normal terms) of the failure, and that would be an allegedly faulty repair.
0
