CC telephone staff, credit where credit is due

DEBSC
DEBSC Forum Participant Posts: 1,362 ✭
1000 Comments Name Dropper
edited January 2017 in Club Membership #1

I, like many others, get fed up with some daft things the CC do, and I sometimes voice this on here. However, I also like to point out when the service of any business is good. I have had cause to ring the CC three times in the last month, and on each occasion the response from the members of staff on the other end of the phone has been excellent. Always helpful, clear, cheerful, polite but nicely chatty. The very best of many companies I can think of. They seem very well trained in their jobs and it is a pleasure to speak to them. Well done!  Now IT staff please take their lead and sort out this site asap, especially the classifieds section!

Comments

  • fatbelly
    fatbelly Forum Participant Posts: 438
    100 Comments
    edited January 2017 #2

    I have just joined the CC today and booked our 1st trip away over the phone. I was really impressed with the service and friendliness of the CC staff member. Absolutely 1st class . 

  • Mitsi Fendt
    Mitsi Fendt Forum Participant Posts: 484
    100 Comments
    edited January 2017 #3

    Agree with the above

  • Tracy123
    Tracy123 Forum Participant Posts: 167
    100 Comments
    edited January 2017 #4

    Hi All,

    Thank you so much for your lovely comments. It's nice to be appreciated as we do try our very best for our Members.

    I will get your comments passed on to our Contact Centre Manager.

     

    Best Regards

    Tracy

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
    1000 Comments Photogenic
    edited January 2017 #5

    They did win an award as the best and I have always found them very good.

  • N1805
    N1805 Forum Participant Posts: 1,092
    1000 Comments
    edited January 2017 #6

    Also agree with the above posts. Always helpful staff at CC.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited January 2017 #7

    Always helpfull and very knowledgeable at contact centre

  • BrianJosie
    BrianJosie Forum Participant Posts: 391
    100 Comments
    edited January 2017 #8

    Hi guys we are active members on several Motorhome forums and come across threads criticising the CC sites and staff regularly.But we have been camping for about 22yrs now and always use CC sites .In all that time we have never had a bad experience with either the sites or the wardens,always helpful and polite.Keep up the good work.

    Brian & Jo

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
    1,000 Likes 1000 Comments Name Dropper Photogenic
    edited January 2017 #9

    I also agree with the above posts.  Whenever I have needed to ring, the service recieved has always been excellent.

    David 

  • N1805
    N1805 Forum Participant Posts: 1,092
    1000 Comments
    edited January 2017 #10

    Great to read positive posts. Also never had problems with any CC staff at sites or by phone.  IMHO it's a shame some members can't show more positive support for the club on CT.

  • Longtimecaravanner
    Longtimecaravanner Forum Participant Posts: 642
    edited January 2017 #11

    Totally agree the staff are a pleasure to talk to and it is great to acknowledge that fact.

    Incidentally we have taken out Red Pennant insurance for our next trip and then realised we may want to cancel or post pone for something not covered by insurance. As it less than 14 days since we took it out I rang to inquire if it was too late to cancel the insurance and was told we can cancel right up to the day of departure. How many other companies would allow you to do that?

  • Watendlath
    Watendlath Forum Participant Posts: 232
    edited January 2017 #12

    Have to agree, any direct contact with the club (including emails) are always dealt with as you would hope they would be.

  • PhilHeller
    PhilHeller Forum Participant Posts: 267
    100 Comments
    edited January 2017 #13

    Agree that the telephone staff always try to answer any queries and have always been very polite to deal with.

    However, the responses to written communications leaves a lot to be desired. I have just waited 3 weeks for a response (I know this covered the Xmas/New Year periods) which unfortunately didn't fully answer my query and have now waited a further 3 days with no response.

    Have just been reading another thread where people have been told they will get a response within 20 working days only to be told there has been a technical error so they will have to wait a further 20 days - not my idea of service😡

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