greenflag mayday services

Mike16
Mike16 Forum Participant Posts: 12
edited August 2012 in Your stories #1

After a great holiday in france booked through the club we departed from the ferry and headed homeward on the m40 i got a puncture on the caravan whilst passing a lorry then the other tyre blows leading to uncontrolable snakeing resulting in a crash wrote off both car and caravan police attended and cleared the site .

CALLED GREEN FLAG RESCUE AND GUESS WHAT THEY WENT IN THE HUFF BECAUSE THEY NEVER GOT THE RECOVERY  left myself DISABLED and family stranded 380 miles from home but said they would take us to the nearest bus stop .

you pay for a service you can relie on and green flag will let you down discusted to say the least

Comments

  • Jean
    Jean Forum Participant Posts: 35
    edited August 2012 #2

    Hi Mike

    We have just spoken and you have given me some more details. As promised, I will investigate this and come back to you.  Jean

  • Mike16
    Mike16 Forum Participant Posts: 12
    edited August 2012 #3

    As greenflag are only a breakdown service and not accident recovery they are more likely to be pointing the finger at the caravan club for wordings on the policy /my caravan is still 380 miles away  so no dual recovery /my caravan club greenflag card reads

    KEEP THIS CARD WITH YOU AND,IF YOU HAVE AN ACCIDENT OR BREAKDOWN CALL:0800 051 5318

    WHO IS IN THE RIGHT HERE  may consider legal action now as it looks like niether companies want to help .

  • Jean
    Jean Forum Participant Posts: 35
    edited August 2012 #4

    As greenflag are only a breakdown service and not accident recovery they are more likely to be pointing the finger at the caravan club for wordings on the policy /my caravan is still 380 miles away  so no dual recovery /my caravan club greenflag card reads

    KEEP THIS CARD WITH YOU AND,IF YOU HAVE AN ACCIDENT OR BREAKDOWN CALL:0800 051 5318

    WHO IS IN THE RIGHT HERE  may consider legal action now as it looks like niether companies want to help .

    Mike

    An investigation is going on at Green Flag and if you have not already heard from them, you will shortly.  I can assure you that we do wish to help with this. I would ask you to please bear with us as this is a complaint and as such is being dealt with away
    from the forum.     Jean

  • Mike16
    Mike16 Forum Participant Posts: 12
    edited August 2012 #5

    Many thanks jean greenflag has indeed pulled there finger out and sorted this problem .

    hopefuly this issue wont ever happen again to any caravan club members and i would hope all staff at greenflag are now aware of the mayday service and what it implies .

    thanks again mike

Categories