hillhead site

Neil1969
Neil1969 Forum Participant Posts: 2
edited July 2012 in Your stories #1

we travelled overnight from Glasgow to Hillhead site in Brixham Devon, all 476 miles through torrential rain and fog. On arrival I was informed by one of the female staff that they had phoned my house and told me that my holiday would have to be cancelled due to the heavy rain flooding various pitches. I was told that 62 pitches would have to be closed. When I asked what alternative there was to staying at the site, I was informed that there was none and that I would need to "organise something myself" When one of the male wardens heard me say I was too tired to tow until I had rested he informed me that there were indeed "several" hard standing pitches available and was shown to pitch 101.

after we were set up we enjoyed our 2 weeks in Devon despite the rain. When we got back home there was a message on our machine times at 10 am on the Saturday that we were meant to arrive. As we had stated that we would be at the site at 2pm, it wouild seem obvious that this notification system is ineffective.

was wondering if anyone else had similar experiences. I would have thought that if the site was cancelling the pitch then they should have some obligation to book an alternative site

Comments

  • Rosie2
    Rosie2 Forum Participant Posts: 4
    edited July 2012 #2

    Hi Neil1969,

    Firstly, I was sorry your booking was one that would have had to have been cancelled due to the inclement weather conditions some of our sites across the network have been experiencing, However, I was pleased the Warden managed to accommodate you at the
    last minute .  We feel the fairest way to cancel bookings is ‘last in first out’.

    Unfortunately, if the Warden from site cancels bookings, they do not have the facility to look what is available on other sites for the dates you require.  They would also not have the address information of where you would be travelling from, from there
    arrivals list.  However, you should have been informed that availability on other sites can be obtained by either looking on the Clubs website or phoning Head Office to see if an alternative booking could have been made.

     I appreciate that waiting until the last minute to see if pitches are usable isn’t ideal for those members travelling a long distance, such as yourself, however, the Wardens, in doing this are giving members the best opportunity to take their holidays,
    as the last thing Wardens would want to do is cancel members bookings too far in advance then find an upturn in the weather which would mean they could have accommodated members after all.

    I do hope you will accept my apologies for any inconvenience this may have caused you but do hope you continue to enjoy caravanning with The Club in the future when we hope to experience some better weather.

     

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