Collecting new caravan (closed)

cabbiemick
cabbiemick Forum Participant Posts: 297
edited May 2016 in Caravan & Motorhome Chat #1

does anyone agree with me that only being able to pick up your caravan on weekday is a bit outdated my wife and i both work and have to take a day off to pick up our new van surley saturday should be avilable we spend a lot of money but dont seem to get
much help

Comments

  • Oneputt
    Oneputt Club Member Posts: 9,145 ✭✭✭
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    edited May 2016 #2

    as most dealers are open at weekends for sales you would have thought it wasn't beyond the realms of possibility to hand over On a weekend.  The dealer should really view it as part of customer relations

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited May 2016 #3

    could not agree more it now going to cost two days wages

  • knilly
    knilly Forum Participant Posts: 62
    edited May 2016 #4

    What caravan are you getting and from where 

  • DSB
    DSB Club Member Posts: 5,677 ✭✭✭
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    edited May 2016 #5

    I really can't remember what days we have picked up our caravans, but I am surprised that Saturday wasn't an option.

    David 

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
    1000 Comments
    edited May 2016 #6

    I'd be inclined to tell them you'll buy it somewhere else.

  • milliehull
    milliehull Forum Participant Posts: 4,762 ✭✭✭
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    edited May 2016 #7

    We were both working when we collected our motorhome and we collected it on a Saturday.  It seems very strange to stipulate a weekday when the dealers are open at weekends.  Perhaps they need someone from the workshop to explain things.

  • jeffcc
    jeffcc Forum Participant Posts: 430
    edited May 2016 #8

    When i picked mine up last year they tried the pick up midweek!. I just simply stated not possible working. which Saurday can i pick it up and they agreed for me to collect the following Saturday. After all it is your money!

  • 1Tracey1
    1Tracey1 Forum Participant Posts: 240
    edited May 2016 #9

    Being cynical, could i suggest that weeekends are the busiest sales days and so maybe they are trying to direct you to pick it up on a weekend as it does take time to go through everything and they already have your business. I personally would have been
    insistent if they are open and sell on a weekend then they should be able to deliver.  It was the salesmen that took us through the handover so it shouldn't really be a problem if the workshop is closed (although again the ones we go too are open on a Sat
    morning).

  • Wildwood
    Wildwood Club Member Posts: 3,582 ✭
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    edited May 2016 #10

    Being cynical, could i suggest that weeekends are the busiest sales days and so maybe they are trying to direct you to pick it up on a weekend as it does take time to go through everything and they already have your business. I personally would have been insistent if they are open and sell on a weekend then they should be able to deliver.  It was the salesmen that took us through the handover so it shouldn't really be a problem if the workshop is closed (although again the ones we go too are open on a Sat morning).

    I tend to aghree but given the numbers being sold at this time of year I woulod think only a few people coul;d be accomodated on a Saturday so possibly its first come first served whjere this is possible.

    If you need a Saturday handover I think you need to make it clear when you order the caravan and if they will not accept this you can walk away at that point. 

    I would also say on the last trwo caravans we have collected it was a director who did the paperwork when we picked up the caravan and the actual demonstration was by one of the workshop staff in te last case the foreman.  The first of those two was actually a Saturday so some dealers do handover that day but from arranging it I know they were very busy with new caravans and it might not have been possible at quieter times. In the second we were retired so the day made no difference to us.

  • Mr Sambambles
    Mr Sambambles Forum Participant Posts: 194
    edited May 2016 #11

    We are picking up our new motorhome next Thursday from Becks Motorhomes, Norfolk. We were asked politely not to pick up at the week end this time of year as it is their busiest time and they like to spend as much time as needed with us on the day of the
    hand over. Its was good to know they would have done the hand over though at the week end if it was our only option. Good advice for anyone buying in the future is to establish the details as part of the sales agreement. However, hindsight is a wonderful thing!!!!

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited May 2016 #12

    sorry not be in touch had internet proplem were getting a lunar delta ti but still waiting should of been here last week but again put back phoned today and was told its been built but having trouble with transport now my wife cant get time off till bank
    holiday weekend so looks like next holiday in old caravan again

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