Congratulations to our Customer Service team!

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Comments

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
    2,500 Likes 1000 Comments
    edited November 2016 #32

    All one has to do is remember that Insurance companies, brokers, agents etc are in business and their object in life is to persuade you to part with as much money as possible. Cynical view, of course but based on experience of over 50 years buying all sorts
    of insurance

  • Wherenext
    Wherenext Club Member Posts: 10,586 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper
    edited November 2016 #33

    Well done for at least coming top although if I were asked to give marks out of ten I would stop at 7. Yes, every time I've spoken to somebody they have been informative or come back to me quickly and I appreciate it.

    However, this is a leisure industry and for those people who work during the week it must be frustrating if you want to talk to someone at the weekend to discuss options for ferries or insurance etc. About ttime the club opened the telephone lines and let
    the members talk to them at weekends.

    In addition I don't think the club do enough to use their muscle to obtain the best deals on insurance products. We could do with a caravan policy, for example, which allows add ons rather a comprehensive but way too expensive product, the same argument
    goes for Red Pennant. Sure those staff you speak to are as helpful as they can be but overall the club do not do enough and are rather complacent in some areas.

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