Specialised Covers disappointment!

Bod
Bod Forum Participant Posts: 71
edited August 2016 in Parts & Accessories #1

Ordered a towing cover from Specialised on 21st June and given a delivery date of 2nd August. It didn't arrive so rang them and told they are extremely busy but would definitely get it to us by this w/e. Rang them again today 04 Aug only to be told same
story but that they really meant that it would be dispatched by the end of the week!! They keep moving the dates to suit - annoyed because they have had the money for 7 weeks. Wish we had ordered another one from ProTek! We are seriously considering getting
a refund - paid by credit card so shouldn't be a problem. Anyone else had this issue?

Comments

  • GrandadTeacup
    GrandadTeacup Forum Participant Posts: 6
    edited August 2016 #2

    Stick with it, it will be worth the wait when you get it, we have one and are very pleased with it.

  • Richard12
    Richard12 Forum Participant Posts: 112
    100 Comments
    edited August 2016 #3

    Bod, I agree with Grandad, it will be well worth waiting for, had ours for 3 years and it is superb, easy to put on & take off. One couple on a CL could not believe how good the product was.

  • Bod
    Bod Forum Participant Posts: 71
    edited August 2016 #4

    I do hope so!! After my two phone calls and a rather scathing email my cover has been dispatched today!! I wish they had kept me informed of the delay then I would have been a bit more understanding. Well I look forward to receiving it on Monday - fingers
    crossed!!

  • Greygit
    Greygit Forum Participant Posts: 167
    edited August 2016 #5

    We have ordered one too and were told due to the holiday period we would not get it until the end of next month or so. As a Swift Challenger is quite a common caravan you would think they would have a few of those on the peg, so to speak.

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