Credit where it's due

IanH
IanH Forum Participant Posts: 4,708
1000 Comments
edited October 2016 in Club Membership #1

I sent an email to the CC about 7 weeks ago with a query about the operation of one of their sites.

I was initially dismayed not to have had a response and sent a reminder.

Today I had a call from the regional manager for the site concerned. It seems that my email had 'gone astray' but he gave a very reasonable and helpful explanation for my questions.

I know that I'm not always the greatest supporter of the CC, but I was impressed by this response. 

Comments

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
    1000 Comments
    edited October 2016 #2

    It makes one wonder how many emails do go astray - I now tend not to "write someone off" if I don't get a reply - second chance then write them off
    Wink

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited October 2016 #3

    I am full of admiration for head office staff who answer customer's telephone enquiries in the professional and helpful way which I always experience.

    Head office works well with the exception of the IT system.

    As regards to electronic communication such as referred to in the OP, I have for some time suspected that there is a huge electronic Grimstead "Black Hole" into which much of that communication disappears, never to be seen again.

    If Grimstead can bring their IT systems to the same standard as the rest of their business, they will be well on the way to achieving good all round customer satisfaction.

    K

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