Range Rover detatchable tow bar recall

Instructor221608
Instructor221608 Forum Participant Posts: 1
edited October 2016 in Towcars & Towing #1

Hi, I'm new to the world of caravaning so with having a Range Rover Sport which I used for towing my trailer thought I would have the ideal vehicle to go towing caravans.

I am now in a battle with my insurance company as i lost my caravan when the tow bar became detached.

They state that Land Rover had informed me by letter of a recall which I can assure everyone I never received. I only found out about the recall when i searched on google to see if there had been any issues, a little late i now understand but thought that
i had the perfect vehicle.

Has any onther Land Rover owners NOT received this letter as this appears to be pivotal in the claim and having spoken to one or two owners on my travels it appears about 50% were not aware of any issues.

Comments

  • flatcoat
    flatcoat Forum Participant Posts: 1,571
    1000 Comments
    edited October 2016 #2

    If the letter was so important perhaps it should have been sent recorded/signed for delivery. You cannot prove a negative however JLR should be able to prove it was delivered/received. Maybe talk to the CC legal team and any other motoring organisation of
    which you are a member, looking at an RR owners forum might help too.

  • ocsid
    ocsid Forum Participant Posts: 1,395
    1000 Comments
    edited October 2016 #3

    I had a 2005 and then a 2007 Disco 3 but I never recieved any communication on the matter from LR.

    I however in late 2014, after years of complaining to my servicing/supplying dealer about the progressive clonking, read of the "test" and got it done by another dealer. It failed, but not too bad and they fitted FOC the fixed assembly.

    So, in my case LR could have ticked mine off as done so could be why I never received notification. However they had been failing, and many more clonking years before the issue was officially accepted. In the early years I got "they all do that" in response
    to my expressed concerns.

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
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    edited October 2016 #4

    I would make an ofgicial complaint to the insurer. They cannotposdibly prove that you got the letter all they can say is that LR sent them out. A minority of letters never make it and it is possible yours was one of them. Ask tnem to deal with this through
    their complaints procedure and if not accepted you will refer the matter to the Ombudsman.  Insurers have to be fair to clients and this looks like a case of them not following the ruling.

  • ydna
    ydna Forum Participant Posts: 20
    edited October 2016 #5

    Recall letter from LR came to me eighteen months ago.

  • magnet
    magnet Forum Participant Posts: 157
    edited October 2016 #6

    if you are not the first owner of your range rover perhaps that is why you nevr got the letter

  • Tirril
    Tirril Forum Participant Posts: 439
    100 Comments
    edited October 2016 #7

    I have a 2010 Discovery 4 which had LR detachable tow hitch. I noticed that there was quite a lot of play and then saw on CT that LR were replacing them free of charge. When I contacted my local dealer I was asked to bring the vehicle in and watched as the mechanic measured the amount of play with a purpose built device. Mine was deemed to have excess play and a fixed multi height tow bar was fitted free of charge. I complained that I really wanted another detachable as I thought the replacement was a cheaper alternative. I was advised that the detachable was not designed for heavy trailers such as my twin axle caravan and that the replacement was heavy duty and more expensive. I bought the Discovery at 18 months old in 2011 and the previous owner had the original detachable fitted. I was not informed by LR that there was a recall but it is possible he was advised. I was puzzled that a Discovery, like your Range Rover, both of which are rated to tow up to 3.5 tons could be fitted by LR with a towbar not designed to tow heavy trailers.

  • ydna
    ydna Forum Participant Posts: 20
    edited October 2016 #8

    Yet the detachable is still listed on the Discovery www and rated at 3.5t.

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited October 2016 #9

    It was originally designed and produced to tow 3.5 tonnes and publicity showed it doing a lot more. It was down rated and noseweight reduced after a couple fell off.

    I don't think the rattle has much to do with it as there is a huge locking pin to keep it in place. However, it may be users were not fitting the tow ball fully and the pin was unable to engage. I continue with the original specification as the fixed towbar
    is clown kit off-road.

  • GodivaNige
    GodivaNige Forum Participant Posts: 606
    500 Comments
    edited October 2016 #10

    Be aware that if your car has already been to a dealer to have the detachable towbar checked, JLR will not look at it again. I have a Range Rover Sport which was a used purchase and it  came with a detachable towbar. Since buying the car I learnt of the recall issued last year and contacted my local dealer who informed me the recall was carried out on the car by the previous owner. Judging by the condition of the towbar that came with the car, it was never used by the previous owner. I've towed a Buccaneer Caravel (not a small or light van) 6 times this year and each time I've unhooked, the towbar was loose in the socket. If you refit it, it is tight in the socket again but the green handle is slowly moving around to vertical with wear, this is the test the dealers look for when carrying out the recall. Explaining this to the dealer and to JLR customer service, they didn't want to know. Basically saying the work has been done and regardless of the towbar now being used and showing wear, even if it was never used by the previous owner, their obligation has been met.

    Rather than risk the van becoming detached in the future, i'm now having to fork out £290 for a fixed bar which, despite looking butt ugly compared to the nice clean look of having a detachable... is a whole lot better than the caravan being spread over 3 lanes of carraigeway.

  • cabbiemick
    cabbiemick Forum Participant Posts: 297
    edited October 2016 #11

    Is this only on the sport we  have a l322 and have not had a leter we got detachable tow bar but I never take it off 

  • Yorkshire Swan
    Yorkshire Swan Forum Participant Posts: 12
    edited October 2016 #12

    Is this only on the sport we  have a l322 and have not had a leter we got detachable tow bar but I never take it off 

    I had my Discovery checked by the dealer the info given was ;

    If a detachable towbar is used for towing with excessive nose loads, or for commercial towing, or if the towbar is not removed when not in use, it can lead to premature and excessive wear of the detachable towbar within the rear crossmember mounting.

    I now remove mine after towing.


  • bboo
    bboo Forum Participant Posts: 10
    edited October 2016 #13

    Have been in the vehicle recovery industry, and Range Rovers snap detachable swan necks all the time!

    This doesn't help you now, but at the time, it was deemed it better to fit a flange type for towing anything of reasonable weight.

  • Tirril
    Tirril Forum Participant Posts: 439
    100 Comments
    edited October 2016 #14

    Be aware that if your car has already been to a dealer to have the detachable towbar checked, JLR will not look at it again. I have a Range Rover Sport which was a used purchase and it  came with a detachable towbar. Since buying the car I learnt of the
    recall issued last year and contacted my local dealer who informed me the recall was carried out on the car by the previous owner. Judging by the condition of the towbar that came with the car, it was never used by the previous owner. I've towed a Buccaneer
    Caravel (not a small or light van) 6 times this year and each time I've unhooked, the towbar was loose in the socket. If you refit it, it is tight in the socket again but the green handle is slowly moving around to vertical with wear, this is the test the
    dealers look for when carrying out the recall. Explaining this to the dealer and to JLR customer service, they didn't want to know. Basically saying the work has been done and regardless of the towbar now being used and showing wear, even if it was never used
    by the previous owner, their obligation has been met.

    Rather than risk the van becoming detached in the future, i'm now having to fork out £290 for a fixed bar which, despite looking butt ugly compared to the nice clean look of having a detachable... is a whole lot better than the caravan being spread over
    3 lanes of carraigeway.

    Write your comments here... Nigel regarding the ugly bit this might help. When LR replaced mine with the obligatory multi drop height plate I found that the ideal height for my caravan was the centre position. It was clear to me that the actual large drop
    plate could be dispensed with and instead bolt the tow ball straight onto the tow bar assembly. However I asked LR if that was in order and they agreed and actually did the work. I now have the redundant plate in my garage but the appearance of the tow bar
    now looks a lot neater.

  • Tirril
    Tirril Forum Participant Posts: 439
    100 Comments
    edited October 2016 #15

    Is this only on the sport we  have a l322 and have not had a leter we got detachable tow bar but I never take it off 

    Write your comments here... It also applies to Discoveries so presumably various full sized RRs and LRs using this particular assembly.

  • Tirril
    Tirril Forum Participant Posts: 439
    100 Comments
    edited October 2016 #16

    Is this only on the sport we  have a l322 and have not had a leter we got detachable tow bar but I never take it off 

    I had my Discovery checked by the dealer the info given was ;

    If a detachable towbar is used for towing with excessive nose loads, or for commercial towing, or if the towbar is not removed when not in use, it can lead to premature and excessive wear of the detachable towbar within the rear crossmember mounting.

    I now remove mine after towing.



    Write your comments here... I was told exactly the same so the explanation is consistent across dealers. For those wondering the replacement did not involve a complete new tow bar just the removal of the bolt on detachable assembly and replacing it with
    a fixed bolt bracket. 

  • GodivaNige
    GodivaNige Forum Participant Posts: 606
    500 Comments
    edited October 2016 #17

    Be aware that if your car has already been to a dealer to have the detachable towbar checked, JLR will not look at it again. I have a Range Rover Sport which was a used purchase and it  came with a detachable towbar. Since buying the car I learnt of the
    recall issued last year and contacted my local dealer who informed me the recall was carried out on the car by the previous owner. Judging by the condition of the towbar that came with the car, it was never used by the previous owner. I've towed a Buccaneer
    Caravel (not a small or light van) 6 times this year and each time I've unhooked, the towbar was loose in the socket. If you refit it, it is tight in the socket again but the green handle is slowly moving around to vertical with wear, this is the test the
    dealers look for when carrying out the recall. Explaining this to the dealer and to JLR customer service, they didn't want to know. Basically saying the work has been done and regardless of the towbar now being used and showing wear, even if it was never used
    by the previous owner, their obligation has been met.

    Rather than risk the van becoming detached in the future, i'm now having to fork out £290 for a fixed bar which, despite looking butt ugly compared to the nice clean look of having a detachable... is a whole lot better than the caravan being spread over
    3 lanes of carraigeway.

    Write your comments here... Nigel regarding the ugly bit this might help. When LR replaced mine with the obligatory multi drop height plate I found that the ideal height for my caravan was the centre position. It was clear to me that the actual large drop
    plate could be dispensed with and instead bolt the tow ball straight onto the tow bar assembly. However I asked LR if that was in order and they agreed and actually did the work. I now have the redundant plate in my garage but the appearance of the tow bar
    now looks a lot neater.

    Thank you Tirril. The height of the detachable bar is pretty much spot on so I'll measure it and ask the fitter to do the same with the fixed in the centre position. If it's at a similar height then I'll do as you suggest. Must admit, it'll be a comfort
    to get this done, having heard about trailers detaching by others, i'm paranoid the same will happen so having the bar changed is certainly the way to go.

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited October 2016 #18

    each time I've unhooked, the towbar was loose in the socket. If you refit it, it is tight in the socket again but the green handle is slowly moving around to vertical with wear,

    I think you are highlighting a second problem.  The dealers check the dimentions of the receiver in the chassis and if remediation is required either fit a fixed bar or cut out and renew the centre of the back chassis.

    The knob rotating is something new to me altogether and sounds like a problem in the removable part.  Have you tried borrowing one from another owner to find if it also has rotation in the knob? The knob has to be pulled out against a spring to engage the
    ratchet drive onto the locking pin - is the knob also pulling out too easily?

    A good used removable towball sells for about £125 on the Land Rover forums.

  • GodivaNige
    GodivaNige Forum Participant Posts: 606
    500 Comments
    edited October 2016 #19

    each time I've unhooked, the towbar was loose in the socket. If you refit it, it is tight in the socket again but the green handle is slowly moving around to vertical with wear,

    I think you are highlighting a second problem.  The dealers check the dimentions of the receiver in the chassis and if remediation is required either fit a fixed bar or cut out and renew the centre of the back chassis.

    The knob rotating is something new to me altogether and sounds like a problem in the removable part.  Have you tried borrowing one from another owner to find if it also has rotation in the knob? The knob has to be pulled out against a spring to engage the
    ratchet drive onto the locking pin - is the knob also pulling out too easily?

    A good used removable towball sells for about £125 on the Land Rover forums.

    The dealers use a gauge tool which they place up against the bumper, the tool has a green and a red portion. When the detachable tow bar is fitted, the striker pin releases the spring loaded tapered securing pin which goes into a hole just behind the main
    receptacle for the tow bar. The green handle spins into a position at the same time, i'm sure you know all this but thought I would explain how the dealer uses this tool. With the tow bar fitted and in the locked position, the dealer places the gauge up against
    the handle, if it has rotated and is in the green portion, they pass it, if the handle has rotated too far into the red portion, they fail it and as you say, either fit a fixed bar or a new rear cross member. As the receptacle wears given that it tends to
    work loose when towing, the green handle moves further and further towards vertical and into the portion which deems it unsafe by the dealer. Having come from a VW Touareg which had a Westfalia detachable and was always rock solid no matter what, this by comparison
    is a poor poor design. My towbar is new, it came with the car but was never used. It'll be going on flea bay when Ive had the fixed bar fitted next week, I really don't like the fact that it is loose after each time i've unhitched the van, many report this
    as being normal but i'm not all that happy about it, hence it's being changed.

  • ydna
    ydna Forum Participant Posts: 20
    edited October 2016 #20

    Have been in the vehicle recovery industry, and Range Rovers snap detachable swan necks all the time!

    This doesn't help you now, but at the time, it was deemed it better to fit a flange type for towing anything of reasonable weight.

    Snapped!!!! That's a new one, nearly 40,000 members on disco3/4 and 14,000 RRS members, not one report of a towball snapping, a few rattling, one that posted that it fell out on a Disco, but the same post was trawled around the net, general consensus that it was not locked in position, if you cannot remove the key it's not locked in.

  • GodivaNige
    GodivaNige Forum Participant Posts: 606
    500 Comments
    edited October 2016 #21

    Here's a video of a well worn receiver, you see how the handle rotates when fitted and locked to a near vertical position? Mine doesn't rotate as far as this one does, yet. However, when I first used the towbar the handle locked in a horizontal position, each time I have refitted the towbar though, the handle when locked has moved a tiny bit further round. There is a video somewhere on the internet of a dealer using the guage tool mentioned in my post above but I can't find that one. Like the guy in this video, I lightly grease the blade that fits into the receptacle, and  have always removed the bar when not towing.
    https://www.youtube.com/watch?v=Y0sA8Ud-SXo

     

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited October 2016 #22

    Within a few seconds into the video one can see the red ring below the green knob.  That indicates it is NOT LOCKED.  Probably the locking pin is not fully engaged.

  • GodivaNige
    GodivaNige Forum Participant Posts: 606
    500 Comments
    edited October 2016 #23

    Within a few seconds into the video one can see the red ring below the green knob.  That indicates it is NOT LOCKED.  Probably the locking pin is not fully engaged.

    If that's the case, how was he able to remove the key? You can't remove the key unless it is fully locked