"Code error" shown on Peugeot radios

I have previously posted this in "Caravan and Motorhome chat", so perhaps a kind moderator could remove the eariler entry?

The following applies to Peugeot Boxer vans, model numbers X250 (2006 to 2013) and X290 (2014 on-). It quite probably applies to the Citroen and Fiat versions as well.

If you have ever encountered the message, "Code error" on trying to turn the radio on in an X250 or X290 based vehicle when stopped on site, here is the solution as agreed with Peugeot Customer Services.



Do one of the following to clear the error message and to get the radio to play normally:



1) Turn on (and off again) the ignition



2) Open any base vehicle door



3) Close any open base vehicle door



4) Turn on (and off again) the vehicle lights



5) Briefly operate the hazard lights



Note that this error message is intermittent and quite often the radio will work normally without any action being needed other than switching it on by pressing the central control knob.



If the above sounds ludicrous then be assured that this is the official Peugeot solution to the problem as described in their reply dated March 2016 and reproduced below ..............



"Case no. xxxxxxxxxxxx

Dear Mr xxxxxxxxxx



Thank you for your recent Letter in regard to the radio in your Motorhome



I would like to confirm that I have spoken with xxxx in the Service Department at Robins & Day Stockport, who advised that you have been in recently to have a service on your motorhome. I also understand that the dealer also discussed the query you have raised
with the radio in your motorhome.



I would like to confirm that the functionality of the radio automatically switching off after a period of time, following the ignition being turned off is normal.




If after the allotted time the radio does go off, if you operate the hazards or turn on the ignition etc this feeds power to the fuse box and you should then be able to again use the radio for a further allotted time.




The reason for this is because the vehicle goes into power saving mode and switches off all items that could potentially drain the battery after the ignition is turned off. If the battery is drained following excessive usage, when the ignition is turned back
on, this could affect the power that is provided to the vehicle on startup.



In addition to this it is also so that a customer can use parts i.e. hazards when a vehicle brakes down and you are unable to start the vehicle.




My understanding from the dealer is that the reason you are getting the message "code error" is because you have tried to turn the radio back on without feeding power to the fuse box as described above.


I hope the above helps to answer your question, however if you require any further clarification, please do not hesitate to contact us.


Yours sincerely

Emma Tombs - Customer Care Manager