Our first lunar fast becoming disappointing
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just bought a new Lunar clubman - faulty window, scratched window - tracker not even wired in - has taken 2 weeks + to sort the tracker - awaiting new windows under warranty. I am waiting to see what else we sahll find wrong when we actually use the van
next week. Will not be buying another Lunar.Given the above I would think that you have a totally useless dealer as you pay a seperate charge for the PDI so almost fraud. If it is in the first month reject the caravan, get your money back and go elsewhere. You need to do this in writing as soon
as possible.0 -
Just a thought. Are caravans that are 'dealer specials' any better built than a 'stock' caravan? I know there is not a lot of difference between stock and special but do the manufacturers pay a little more attention to the specials? We have a Lunar Quasar
524 and is a dealer special. Generally speaking we are very happy with it. The things that we found wrong when we took delivery (that were in the original factory build) may not have been found until used and were items supplied by third parties and just fitted
in the caravan. For example, a faulty digital display on the microwave and a door blind spring that broke on our first outing. It would be interesting to find out if others that have found faults have 'stock' caravans or 'specials'.0 -
We brought our Lunar special as we believed that the dealer would ensure a quality product, wrong, we immediately started to have problems within hours of taking delivery and culminating in the floor delaminating in 12 months. I won't be buying another
dealer special, in fact I won't be buying a new caravan again0 -
I wonder how a dealer would react to a situation where the customer suggested they will arrange for an independant inspection prior to hand over on the understanding that should this throw up any faults they cover the cost of the inspection ?
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Have to agree dealer specials should be no better or worse than the regular ones. They are built on the same lines and usually the difference is a few stickers, different up holstery and some extras.
For those crticising Lunar it should be noted the Quasar members report in the magazine gave them one of the best quality figures for some time even if it was not exactly brilliant.
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my 2015 lunar dealer special has been waiting for warranty repair for damp issues since march and now told it will be new year so that's close to twelve months. It ain't good enough.
Why have you waited so long for the repair instead of rejecting the caravan if bought after Oct 2016? If on HP have to contacted the HP company to advise them that you are not happy with the goods?
You have more power over the dealer than they have over you. Exercise your rights!
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LouP and others, All of that shows the Importance of not paying one penny of the balance, until after you have carried out a detailed and planned inspection of your intended purchase prior to taking it away from the dealership. Because once you accept it and take delivery, you are entirely at the mercy of your dealer and they will have now moved their attention onto new sales prospects!
There was an entire thread running on this subject very recently!
TF
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We brought our Lunar special as we believed that the dealer would ensure a quality product, wrong, we immediately started to have problems within hours of taking delivery and culminating in the floor delaminating in 12 months. I won't be buying another
dealer special, in fact I won't be buying a new caravan againHave you managed to get the floor sorted yet, OP?
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LouP and others, All of that shows the Importance of not paying one penny of the balance, until after you have carried out a detailed and planned inspection of your intended purchase prior to taking it away from the dealership. Because once you accept it
and take delivery, you are entirely at the mercy of your dealer and they will have now moved their attention onto new sales prospects!There was an entire thread running on this subject very recently!
TF
Very true, except now you have the protection of the Consumer Rights Act 2015 if you use it. Another very good reason to buy on HP with high deposit and low repayments.
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Our lunar delta ti 2016 is becoming a massive disappointment we had it back to dealer in September to have warranty work done we no light in bathroom 12 volt light not working in lounge microwave not working external pump not working and housing cracked
letting in water into van causing damp they had van for 4 weeks all work done when we were last out in it lounge light stopped working and left front windows would not shut properly phoned dealer who said they would come to us at half term when we phoned them.we
were told they are short staff and no one can come out now light gone in bathroom wont switch on and external pump wont turn off seriously thinking of cutting our losses and exchanging itWrite your comments here...Cabble mick,
Have you tried writing to the CEO of Lunar Caravans listing your issues and problems and send to the HO .
David Worthington CEO from 18/1/2016 at Lunar Caravans, Sherdley Rd Lostock Hall Preston PR5 5JF.I have found bt experience that if you hit the top man you will get a response,because he may have been shielded from customer complaints by his lower management
team.It worked for me on several occasions in the past from Caravan dealer to MG Rover, where I actually had an 18 mth old MGTF replaced with a brand new model. Might be worth giving it a go......good luck you certainly deserve some the product is obviously
not fit for purpose......0 -
Write your comments here...Cabble mick,
Have you tried writing to the CEO of Lunar Caravans listing your issues and problems and send to the HO .
David Worthington CEO from 18/1/2016 at Lunar Caravans, Sherdley Rd Lostock Hall Preston PR5 5JF.I have found bt experience that if you hit the top man you will get a response,because he may have been shielded from customer complaints by his lower management
team.It worked for me on several occasions in the past from Caravan dealer to MG Rover, where I actually had an 18 mth old MGTF replaced with a brand new model. Might be worth giving it a go......good luck you certainly deserve some the product is obviously
not fit for purpose......We have found contacting Lunar direct a waste of time as the contract is between the consumer and the dealership and Lunar simply and quite correctly tell you to contact the dealer.
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Write your comments here...Cabble mick,
Have you tried writing to the CEO of Lunar Caravans listing your issues and problems and send to the HO .
David Worthington CEO from 18/1/2016 at Lunar Caravans, Sherdley Rd Lostock Hall Preston PR5 5JF.I have found bt experience that if you hit the top man you will get a response,because he may have been shielded from customer complaints by his lower management
team.It worked for me on several occasions in the past from Caravan dealer to MG Rover, where I actually had an 18 mth old MGTF replaced with a brand new model. Might be worth giving it a go......good luck you certainly deserve some the product is obviously
not fit for purpose......We have found contacting Lunar direct a waste of time as the contract is between the consumer and the dealership and Lunar simply and quite correctly tell you to contact the dealer.
Write your comments here...I can only comment on my Success with Swift, my dealer gave me no help so I chose to go to the top and it worked.Likewise with the MG I can only comment on a method that worked for me, at the end of the day the CEO needs to know
the issues customers are having.It was only advice that had worked for me when everything else failed and you feel so let down...Sorry id it didn't suit you surfer.....I suppose it depends on how you word your story......0 -
I too recommend trying the CEO route first and if that fails then send recorded delivery letters to the company directors and officers outlining your complaint and actions history, they don't like that at all. Make a total nuisance of yourself.
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